Fix Star Citizen Error 10002 in Windows 10

Fix Star Citizen Error 10002 in Windows 10

Star Citizen is the best space trading video game developed by Cloud Imperium Games. You can enjoy this game on your Windows and Linux PC. Few unfortunate players face Star Citizen error 10002 when the game is launched. Although a few past server error codes of deleting, renaming, and verifying a few game files did the trick, these hacks do not help you with this error. This error also occurs when you try to connect to the Star Citizen servers. If you are also facing the same error code, this troubleshooting guide will help you fix the same.

Fix Star Citizen Error 10002 in Windows 10

How to Fix Star Citizen Error 10002 in Windows 10

After analyzing a series of troubleshooting guides and reports, we have gathered a list of culprits that cause Star Citizen 10002 error. Go through them and check which of these reasons suits you the most.

  • Any temporary glitch or RAM problem on your computer is causing you trouble when you launch the game.
  • The internet connection is not stable or the bandwidth is not sufficient.
  • You are not running the game without administrative rights. Hence few features and options of the game cannot be accessed.
  • Few other graphical programs, games, or applications are interfering with the game. Hence you cannot launch the game normally.
  • Few necessary files of the game are corrupt in your File Explorer.
  • The Windows version you are using is not up to date or not in its compatible version.
  • The graphics drivers are not updated and compatible.
  • The overprotective antivirus and firewall suite are blocking the game.
  • You are using an old version of the launcher and hence few important game files are misconfigured on your PC.
  • Corrupt files and settings in SSD.
  • Corrupt installation data.

Here are some common troubleshooting ideas that will help you fix Star Citizen error 10002 on your Windows 10 computer.

System Requirements to Play Star Citizen

1. Minimum Requirements

  • CPU SPEED: Quad-core CPU
  • RAM: 16 GB
  • OS: Windows 7 (64bit) with Service Pack 1, Windows 8 (64bit), Windows 10
  • VIDEO CARD: DirectX 11 Graphics Card with 2GB RAM (4GB strongly recommended)
  • PIXEL SHADER: 5.0
  • VERTEX SHADER: 5.0
  • DEDICATED VIDEO RAM: 2 GB

2. Recommended Requirements

  • CPU SPEED: Quad-core CPU
  • RAM: 16 GB
  • OS: Windows 7 (64bit) with Service Pack 1, Windows 8 (64bit), Windows 10
  • VIDEO CARD: DirectX 11 Graphics Card with 2GB RAM (4GB strongly recommended)
  • PIXEL SHADER: 5.0
  • VERTEX SHADER: 5.0
  • DEDICATED VIDEO RAM: 4 GB

Method 1: Basic Troubleshooting Methods

1A. Restart PC

The general hack to fix all the temporary glitches associated with Star Citizen is to restart your computer. You can restart your PC by following the steps.

1. Go to the Windows Power User menu by pressing the Windows + X keys simultaneously.

2. Now, click on Shut down or sign out.

Select Shut down or sign out

3. Finally, click on Restart.

1B. Ensure Stable Network Connection

Unstable and inadequate internet connection leads to Star Citizen error 10002, also if there are any obstacles or interference between your router and the PC, they may interfere with the wireless signal and will cause stability issues. Try running a speed test to check the network speed of your computer.

You can run a speed test to know the optimum level of network speed required for the proper connection

Find the signal strength of your network and if it is very low, clear all the obstructions in between the way.

  • Avoid too many devices connected to the same network.
  • Always buy a modem/router verified by your Internet Service Provider (ISP) and they are free of conflicts.
  • Do not use old, broken, or damaged cables. Replace the cables if necessary.
  • Make sure the wires from the modem to the router and the modem to the wall are stable and out of disturbance.

If you guess there is an instability problem, check our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix the same.

1C. Run Star Citizen as Administrator

If Star Citizen does not have required administrative privileges, a few essential features of the game will be limited causing you Star Citizen 10002 whenever you open the game or install any updates. Follow the below-mentioned instructions to run the game as an administrator.

1. Right-click on the Star Citizen shortcut on the desktop or go to the installation directory and right-click on it.

Click properties

2. Then, select the Properties option.

3. Now, move to the Compatibility tab and click on Run this program as an administrator.

run this program as administrator in compatibility tab. Fix Star Citizen Error 10002 in Windows 10

4. Finally, click on Apply and OK to save the changes. Check if you have fixed Star Citizen 10002 error.

1D. Close Background Tasks

Several users have confirmed that Star Citizen error 10002 can be resolved by closing all the background programs and applications running on Windows 10 PC. To do the same, implement the steps in our guide How to End Task in Windows 10 and proceed as instructed.

Click on End task

Once you have closed all the background processes, check if you were able to fix 10002 error in Star Citizen.

Method 2: Delete USER Folder

Many users have reported that Star Citizen error 10002 can be fixed by deleting the USER folder in your File Manager. This fixes most of the integrity issues within the game and if you guess this scenario applies to you, follow the below-listed instructions to do the same.

1. Firstly, close all the background processes in your Windows 10 PC.

2. Then, press and hold Windows + E keys together to open File Explorer and navigate to the installation directory of Star Citizen.

Usually, it will be D:\RSI Launcher\StarCitizen\ LIVE

Note: The above installation directory path may not be the same for all users. You may go to the particular Local Disk drive (e.g. C or D) where you have saved the files. 

USER FOLDER RSI Launcher C D Program Files Roberts Space Industries StarCitizen

3. Then, scroll down and double-click on the USER folder.

4. Select all the files within the USER folder by pressing Ctrl + A keys together and hitting the Delete button.

5. Then, go to the Recycle Bin and clear all the deleted files there too.

empty recycle bin. Fix Star Citizen Error 10002 in Windows 10

6. Finally, launch the game and complete the login process. Check if you face Star Citizen 10002 error.

Also Read: Fix Steam Missing File Privileges in Windows 10

Method 3: Use New Launcher

Many affected users have resolved the problem by using a new launcher to fix all the incompatibility issues. So, if you guess your launcher is incompatible with the current version of the game, follow the below-mentioned steps to fix the same.

Note: Before you install the game, make sure you close all the background processes related to the game.

1. Download and install the latest RSI game launcher on your computer.

Note: Make sure the launcher file of the game is installed in the same location where you have installed the game.

Launch the browser and install the latest game launcher on your computer. Fix Star Citizen Error 10002 in Windows 10

2. Once the game is installed on the PC, relaunch the game and install all the updates and check if Star Citizen error 10002 recurs again.

Method 4: Delete RSILauncher from AppData

Sometimes, the problem occurs due to some temporary corrupt folders on your Windows 10 PC. When you install the game, the installer creates an update file in your File Explorer. In some rare cases, these folders might be corrupt and prevent the game from launching. If you are not sure how to delete RSILauncher and RSI folders from your PC, follow the below-mentioned steps.

1. Press Windows + E keys together to open File Explorer.

2. Now, move to the following location paths.

C:\Users\USERNAME\AppData\Local
C:\Users\USERNAME\AppData\Roaming

Note: Make sure you check the Hidden items box in the View tab to view the AppData folder.

Make sure you check the Hidden items box in the View tab to view the AppData folder

3. Now, locate the rsilauncher and RSI folders, right-click on them and select the Delete option.

locate the rsilauncher and RSI folders and Delete the folder. Fix Star Citizen Error 10002 in Windows 10

4. Once you have deleted these folders, re-launch the game to check if you can fix Star Citizen 10002.

Also Read: Fix Configuration System Failed to Initialize on Windows 10

Method 5: Rename Hosts File

Any incorrect entries of RSI in the hosts file might cause Star Citizen error 10002. You can resolve the issue by removing incorrect RSI entries from the hosts file as instructed below.

1. Press the Windows + E keys together to open File Explorer.

2. Now, switch to the View tab and check the Hidden items box in the Show/hide section.

switch to the View tab and check the Hidden items box in the Show hide section

3. Now, copy and paste the following path into the navigation path of File Explorer. Here, click on the File name extensions box under the View tab as shown.

C:\Windows\System32\drivers\etc

click on File name extensions box under the View tab

4. Now, select and right-click on the host file and select the Rename option as shown. Rename the file as hosts.old.

Rename the file as hosts.old. Fix Star Citizen Error 10002 in Windows 10

Now the hosts file with incorrect entries will be ignored, and next time when you run the game, you will not face Star Citizen 10002 errors.

Method 6: Update Windows

If there are any bugs in your Windows 10 PC contributing to Star Citizen 10002 Windows 10, you can fix the problem by updating your Windows 10 operating system. If you do not know how to update your Windows 10 PC, follow our guide How to Download and Install Windows 10 Latest Update and proceed as instructed.

Update Windows

After updating the Windows Operating System, check if you can launch the game without any Star Citizen 10002 errors.

Also Read: Fix Windows Update Service Could Not be Stopped

Method 7: Update Graphics Drivers

Star Citizen is a graphical game and to enjoy an uninterrupted gaming experience all the graphics drivers in your PC must be compatible and at their latest version. If the drivers are outdated or faulty, you have to update all of them. All the newest updates of drivers are released from their respective official websites or you can update them manually. Check our guide 4 Ways to Update Graphics Drivers in Windows 10 to update all the drivers and check if you can fix Star Citizen error 10002.

Update graphics driver

Method 8: Roll Back Graphics Drivers

If the current version of the graphics drivers is not compatible with your game, then there is no use in updating or reinstalling them. All you have to do is to roll back the drivers to the previous version by following our guide How to Rollback Drivers on Windows 10.

You can easily roll back your computer drivers to their previous state by following our guide How to Rollback Drivers on Windows 10

Also Read: Fix CoD Black Ops 2 Unhandled Exception Caught Error

Method 9: Reinstall Graphics Drivers

When you still face Star Citizen error 10002 after updating the Graphical drivers, then reinstall device drivers to fix any incompatibility problems. There are so many methods to reinstall drivers on Windows. Yet, if you are confused about how to implement the same, check our guide on How to Uninstall and Reinstall Drivers on Windows 10 and implement the same.

click on uninstall device. Fix Star Citizen Error 10002 in Windows 10

After reinstalling GPU drivers, check if you can access Star Citizen 10002 errors.

Method 10: Disable Proxy Server

If you have inappropriate network settings on your Windows 10 computer, you will face Star Citizen 10002 error. If you have installed any VPN service or use proxy servers on your PC, read our guide on How to Disable VPN and Proxy on Windows 10 and implement the steps as instructed in the article.

toggle OFF Proxy. Fix Star Citizen Error 10002 in Windows 10

After disabling the VPN client and proxy servers, check if you have fixed error code 10002. Still, if you face the same problem, try connecting to a mobile hotspot.

Method 11: Modify Windows Defender Firewall Setting

Your computer will be subjected to Star Citizen error 10002 Windows 10, due to an over-protective firewall suite in the Windows 10 PC. To resolve the problem, you can either add a new rule for your game, whitelist the game or as the last fix, disable the firewall temporarily.

Option I: Whitelist Star Citizen

To allow Star Citizen in the Windows Defender Firewall, follow the instructions in our guide Allow or Block Apps through the Windows Firewall.

Click on OK to confirm settings. Fix Star Citizen Error 10002 in Windows 10

Option II: Disable Windows Defender Firewall (Not Recommended)

If whitelisting the game does not help you, check our guide How to Disable Windows 10 Firewall will help you.

turn off Windows Defender Firewall not recommended

Option III: Create New Rule in Firewall

1. Hit the Start key and type Windows Defender Firewall with Advanced Security. Then, click on Run as administrator as shown.

open Windows Defender Firewall with Advanced Security

2. In the left pane, select the Inbound Rules option.

click on Inbound Rules. Fix Star Citizen Error 10002 in Windows 10

3. Go to the right pane and select the New rule… as depicted.

click on New rule…

4. Then, ensure that you select the Program option under What type of rule would you like to create? menu and select Next> as depicted.

make sure you select the Program option under What type of rule would you like to create. Fix Star Citizen Error 10002 in Windows 10

5. Now, select the Browse… button next to This program path: as shown.

click on the Browse… button corresponding to This program path

6. Now, go to the C:\Program Files (x86)\Star Citizen path and double-click on the setup file. Here, click on the Open button.

7. Here, click on Next > in the New Inbound Rule Wizard window as depicted.

click on Next in the New Inbound Rule Wizard window. Fix Star Citizen Error 10002 in Windows 10

8. Then, click on Allow the connection and select Next > as shown.

select the radio button next to Allow the connection and click on Next

9. Ensure Domain, Private, Public boxes are checked and select the Next > option.

Make sure Domain Private Public boxes are selected and click on Next. Fix Star Citizen Error 10002 in Windows 10

10. Finally, Name your new rule and click on Finish.

name your new rule and click on Finish

Check if you have fixed installation error Star Citizen 10002 or not.

Also Read: Fix Fallout 3 Ordinal 43 Not Found Error

Method 12: Disable Antivirus Temporarily (If Applicable)

Similar to the firewall suite, disable the antivirus program in your computer to fix Star Citizen 10002. If there are any threats of malicious programs or files on your computer. Disable the overprotective antivirus program temporarily as instructed in our guide How to Disable Antivirus Temporarily on Windows 10.

Disable Antivirus Temporarily. Fix Star Citizen Error 10002 in Windows 10

If you can launch the game after disabling the antivirus program on the computer, you are advised to uninstall the program completely from your PC.

If you want to do so, Force Uninstall Programs which won’t Uninstall In Windows 10.

Method 13: Reinstall Game in Another Location

If you cannot troubleshoot Star Citizen error 10002 after implementing all the above-listed methods, then you can reinstall the game in some other location where you have enough space(more than 60GB). Many users have confirmed that reinstalling the game has helped them fix the problem to fix error code 10002. Although there is no obvious reason why this is a potential fix, follow this conventional fix to resolve the problem.

1. Press the Windows + I keys together to open Windows Settings.

2. Now, click on Apps setting.

Click on Apps setting

3. Now, search and click on Star Citizen and select Uninstall option.

4. Now, confirm the prompt if any, and reboot your PC once you have uninstalled Star Citizen.

5. Then, visit the official download page of RSI and click on GET ALL THE INFO ON THE LATEST DOWNLOAD button. Then, follow the on-screen instructions to install the package on your computer.

visit the official download page of RSI and click on GET ALL THE INFO ON THE LATEST DOWNLOAD button. Fix Star Citizen Error 10002 in Windows 10

6. Once you have installed the game, you will not face the error again. Still, if you face the same, then you might have installed the game in your dedicated SSD. In that case, you have to format your SSD as instructed in the next method.

Also Read: Fix Hard Disk Problems in Windows 10

Method 14: Format SDD (If Applicable)

In case, if you are using SSD to install the games on your Windows 10 PC, then these listed troubleshooting methods will not help you solve the problem. In this case, you have to format the SSD completely to fix the problem. This may seem unnecessary, yet this is an effective method to fix the Star Citizen error code 10002 in your computer. Several users have confirmed that this method is helpful and you can format your SSD by following our guide How to Format a Disk or Drive in Windows 10. Also, if you have any important data, saved games, and other personal stuff on your SSD, you have to back up all of them in advance before you format the drive. This process will delete the data and all other information on SSD.

Format Disk or Drive in Disk Management

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We hope that this guide was helpful and you could fix Star Citizen error 10002 in your Windows 10 PC. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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