How to Fix Uber Gift Card Not Working

Troubleshoot issues for stress-free rides and enjoy your trip!

The introduction of Uber gift cards offered a thoughtful and versatile way to share the gift of travel.

Whether you’ve received an Uber gift card as a present or purchased one for a friend, discovering that it’s not working can be disheartening.

Fear not, as we delve into the reasons behind this issue and practical solutions.

Fix uber gift card not working

Why is Uber Gift Card Not Working and How to Fix it

There can be several reasons why you find your Uber gift card is not working.

Some of them are cost exceeds the gift card amount, validity of the card, used in other Uber services, outdated app, and corrupt app cache.

Quick Answer

Uber requires additional information like a credit card or bank account before you use a gift card. So, include the required payment method and re-add your gift card. Also, check whether the Uber server status is active.

Method 1: Check for Validity and Balance

First, check if your gift card has a sufficient amount to cover your ride fare price. If not, then one more gift card for your current card.

Remember that you cannot recharge the amount into an already-bought Uber gift card.

Most Uber gift cards expire in a year, which varies depending on the region and purchase retailer.

So, check whether you are using an active gift card and whether your eGift card has enough balance.

Method 2: Update App

If you are using an outdated Uber app version, there are chances that gift cards might not be working.

So, you can update the app from the Google Play Store or App Store to avoid any technical glitches.

Also Read: Why Uber Won’t Accept My Debit Card?

Method 3: Add Uber Gift Card Code as Voucher

Before placing the order, ensure that you have added the Uber gift card code as a voucher.

1. Tap on Account at the bottom right corner of the Uber app.

2. Tap on Payment.

3. Swipe down and tap on Add voucher code.

tap on Add voucher code

4. Enter the voucher gift card code and tap on Continue.

Method 4: Clear App Cache

If the app has an outdated cache, it would affect the basic functionality and hinder your experience.

So, you need to clear the app cache regularly to avoid such issues.

Note: Since smartphones don’t have the same Settings options, they vary from manufacturer to manufacturer. Hence, ensure the correct settings before changing any on your device. The steps were performed on the OnePlus Nord CE.

1. Go to Settings on your device.

2. Select Apps > Apps management.

3. Choose Uber and then Storage usage.

4. Finally, tap on Clear cache.

tap on Clear cache

Also Read: How to Fix Common Nike Gift Card Errors

Method 5: Use Different Account

If you have multiple accounts, check whether you are logged into the account to which the gift card has been added.

You can also transfer or send the gift card to another account and log into that one to use the card.

Note that once a gift card code is added to an Uber account, the amount will be updated in your Uber Cash balance and cannot be transferred.

Method 6: Contact Uber Support

If the above methods don’t work, you can contact Uber support for further assistance. They would help you in resolving your issue.

Tip: Ensure that you have selected only the gift card as the payment method while placing the order. If not, remove all other payment methods except for the gift card

If none of the methods worked for you, reinstall the app and re-add your gift card.

Why Can’t I Use UberEats Gift Card?

Some of the reasons for this error can be due to issues with the card or app.

  • Most Uber Eats gift cards expire after 1 year. So, check the expiry date on your gift card or online.
  • You cannot use the eGift card if the balance is not sufficient to cover your order and we recommend you to check the balance online or via app.
  • If the card has been deactivated due to fraudulent activity, it won’t work.
  • Ensure the gift card currency matches the region you’re ordering from.
  • Make sure you’ve added the gift card to your UberEats account before checkout.
  • Verify the gift card is associated with the correct UberEats account you’re using.
  • During checkout, double-check that the gift card is selected as the primary payment method.
  • You might be using the outdated app version or the server status might be down.
  • Some merchants might have minimum order values that gift cards can’t cover alone.
  • Certain restaurants might not accept Uber Eats gift cards. So, check the restaurant’s details in the app.
  • Some items might not be covered by gift cards.

Frequently Asked Questions (FAQs)

Q1. Is Uber gift card email delivery possible? How can I apply?

Ans. Yes, gift cards can be delivered through email. You can apply for it via Uber or UberEats website or app, retail websites, or in-store purchases.

On the Uber or Uber Eats app, tap on Account > Send a gift. Choose Email for Mode of Delivery and enter all the required details.

Q2. How to contact Uber gift card support or customer service

Ans. Uber doesn’t offer dedicated support for gift cards specifically. So, you can reach out to their general customer service through the website, Help section within the app, or social media such as Twitter and Facebook.

Also Read: How to Add a Roblox Gift Card

We hope this article was helpful in fixing the Uber gift cards not working issue and you were able to use it on your rides without any hiccups.

If you have any issues or suggestions, please let us know in the comments section below.

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