If you are quarantined in your home or cannot leave your place, definitely Netflix will be the right choice for passing time. Netflix is known for its unlimited streaming service of movies, TV series and programs with high quality to its subscribers. It can be accessed in multiple devices with amazing catalogue and subtitles. However, you cannot access your Netflix account when you receive Netflix error code UI3012 or UI3010. This error code UI3010 arises due to network restrictions and browser conflicts. Nevertheless, there are so many troubleshooting methods that will help you fix the error. This is a very common problem encountered by users in different browsers on Windows 10. So, what are you waiting for? Continue reading the article as we are here to help you out of the struggle.
How to Fix Netflix Error UI3010
Here are some reasons that cause Netflix error code UI3010. Analyze them deeply so that you can follow appropriate troubleshooting methods.
- Issues in the Wi-Fi network.
- Router conflicts.
- Network restrictions.
- Incompatible/outdated drivers.
- Corrupt cache in your browser.
- VPN or proxy network interference.
- Corrupt cookies and cache in Netflix.
In this section, we have compiled a list of methods that will help you fix Netflix error code UI3010. The methods are arranged in such a way that you can attain easier and faster results. Follow them in the same order to troubleshoot the problem quickly.
Method 1: Basic Troubleshooting
Before you follow the advanced methods here are some basic troubleshooting steps that will help you fix the error code with simple hacks.
1. Make sure you have the super-fast internet speed to enjoy 4K video services. Run a SpeedTest. If you detect your network is very slow, then contact your Internet Service Provider.
2. Improve the Wi-Fi strength by placing your device as close to the router as possible.
3. Make sure your device does not have electrical or magnetic interference.
4. Connect to a different network using a Wi-Fi hotspot.
If you did not get any fix for error code UI3010 by following these basic troubleshooting steps, then move ahead to the next method.
Method 2: Re-login Netflix
Any temporary glitches in Netflix login can be resolved by logging in again. This fixes the majority of general issues associated with the browser version of Netflix. To re-login to the application, follow the below-mentioned instructions.
1. Launch Netflix and in the top right corner of the screen, click on Sign Out.
2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Click on Sign In.
3. Type your credentials and check if you face error code UI3010 again.
Method 3: Restart Router
Restarting your router will help you fix all internet issues associated with Netflix. This process is also called as Power Cycle of the router. Follow the below-listed instructions to reset connection settings, exclude malicious network attacks, and remove other unwanted connected devices from the network.
Note: If you are using a cable modem/ Wi-Fi router combo device, follow the steps only for a single device.
1. Find the Power button at the back of your router.
2. Press the button once to turn it off.
3. Now, disconnect your Router power cable and wait until the power is entirely drained from the capacitors.
4. Then, reconnect the power cable and switch it on after a minute.
5. Wait until the network connection is re-established and try signing in again.
Method 4: Disable VPN
The Virtual Private Network (VPN) can interfere with the Netflix servers and the network connection. Try disabling the VPN network in your Windows 10 computer by following the below-mentioned instructions.
1. Hit the Windows key and type VPN settings in the search bar. Click on Open.
2. Disconnect the active VPN service and toggle off the VPN options.
Method 5: Disable Proxy
A proxy server acts as an intermediate connection between your computer and the internet. The proxy server requests the websites, servers, and other services on the network based on your inputs. However, this may interfere with internet accessing applications or programs like Netflix. Hence try disabling this proxy server by following the below-mentioned instructions.
1. Exit from Netflix and make sure you close all the background processes related to Netflix from Task Manager.
2. Hit the Windows key, type Proxy, and click on Open.
3. Here, toggle OFF the following settings.
- Automatically detect settings
- Use setup script
- Use a proxy server
4 . Now, launch Netflix again and try if you can access it without any errors.
Method 6: Remove Netflix Cookies
If the browser version of Netflix has any corrupt cache or cookies, you will face Netflix error UI3010. Follow the below-mentioned instructions to remove Netflix cookies from any browsers you use.
1. Navigate to Netflix clear cookies page in your web browser.
2. All the cookies will be cleared from the site and now you have to Sign In again with your login credentials.
3. Finally, check if you have fixed Netflix error UI3010 on your PC.
Method 7: Clear Browser Cache
To improve your browsing data, browsers store cache memory. So, next time you visit the same website again, you need to wait for a long time for responses. But, when these browser caches are corrupt, you may face so many errors and problems. In that case, clear the browser cache by following the steps as instructed. Since Google Chrome, Microsoft Edge, and Firefox are mostly preferred by users, we have compiled steps for all of them. Follow the steps according to your browser.
Option I: On Google Chrome
1. Hit the Windows key, type Chrome, and click on Open.
2. Then, click on the three-dotted icon > More tools > Clear browsing data… as illustrated below.
3. Check the following options.
- Cookies and other site data
- Cached images and files
4. Now, choose the All time option for Time range.
5. Finally, click on Clear data.
Option II: On Microsoft Edge
1. Launch the Microsoft Edge browser and click on the three-dotted icon.
Note: You can directly navigate the page to delete browsing history in Edge by typing edge://settings/clearBrowserData in the search bar.
2. Navigate to the Privacy, search, and services option.
3. Scroll down the right screen and click on Choose what to clear.
4. In the next window, select the boxes according to your preferences like Browsing history, Cookies and other site data, Cached images and files, etc, and click on Clear now.
5. Finally, all your browsing data will be cleared now.
Option III: On Mozilla Firefox
1. Open the Mozilla Firefox browser.
2. Click on the Menu icon at the top right corner of the screen.
3. Select Settings option from the drop-down.
4. Navigate to the Privacy & Security section and click on Clear Data in the Cookies and Site Data menu.
5 . Uncheck the Cookies and Site Data box and check Cached Web Content box.
6. Finally, click on the Clear button to clear the Firefox cached cookies.
Method 8: Disable Browser Extensions (If Applicable)
Browser extensions help you enjoy a lot of additional features on your computer with the help of associated add-ons. Yet, when these extensions are outdated or incompatible with the browser application you use, you may face a lot of errors like Netflix error F7121 1331 P7 or UI3010. To resolve this, follow the below-mentioned steps to disable extensions in your respective browsers.
Option I: Disable Chrome Extensions
1. Launch Chrome and type chrome://extensions in URL Bar. Hit Enter key to get the list of all installed extensions.
2. Switch Off the toggle for the extension (e.g. Grammarly for Chrome) to disable it.
3. Refresh your browser and see if the error is shown again or not.
4. Repeat the above steps to disable the extensions one by one to check if the error is fixed or not.
Option II: Disable Edge Extensions
1. Launch Edge browser and click on the three-dotted icon.
Note: To skip the long steps to reach the extensions page, type edge://extensions/ in the search bar and hit Enter.
2. Click on Extensions.
3. Select any extension and click on Manage extensions.
4. Toggle off the extension and check if you face the error again.
5. Likewise, disable all the extensions one by one and simultaneously check if the error recurs. If you find the error does not pop up after removing any particular extension, then uninstall it completely from your browser.
6. Select the respective extension and click on the three-dotted icon. Select the Remove from Microsoft Edge option.
7. Confirm the prompt by clicking on Remove.
Option III: Disable Firefox Extensions
1. Launch Firefox and click on the Menu icon.
2. Select the Add-ons and themes option.
3. Click on Extensions and toggle off the extensions.
4. Disable all the extensions one by one and check which is causing the issue by checking it repeatedly.
5. Finally, if you have identified which extension is causing you the trouble, click on the three-dotted icon corresponding to it and select the Remove option.
Method 9: Turn Off Do Not Track in Browsers
Browsers and sites track your activity and browsing data to advertise similar contents on the web page you visit on the internet. This happens when you have enabled Do Not Track settings in your browser. Few users have reported that disabling this setting has helped them to resolve Netflix error code NSES-404 or UI3010.
Option I: On Google Chrome
1. Open Chrome and click on the three-dotted icon.
2. Click on Settings.
3. Click on Security and Privacy.
4. Select the Cookies and other site data.
5. In the General settings window, toggle off the setting Clear cookies and site data when you close all windows.
Option II: On Microsoft Edge
1. Navigate to Settings in Edge by clicking on the three-dotted icon.
2. Navigate to the Privacy, search, and services.
3. Scroll down the right screen and in the Privacy menu, toggle off Send “Do Not Track” requests.
Option III: On Mozilla Firefox
1. Launch Firefox and click on the Menu as shown.
2. In the drop-down menu, select the Settings option.
3. Click on the Privacy & Security tab, and scroll down to click on the Always radio button.
Also Read: Fix Firefox is Not Responding
Method 10: Reinstall Browser
If you have not attained any fix for Netflix error code UI3010 after removing the browser cache and incompatible extensions, then try reinstalling the browser as the final try. The steps to reinstall any browser is common and thus for illustration, we have used Google Chrome as an example. Follow the steps according to your browser.
Note: Here Google Chrome is taken as an example.
1. Hit the Windows key, type apps and features, and click on Open.
2. Search for Chrome in Search this list field.
3. Then, select Chrome and click on the Uninstall button shown highlighted.
4. Again, click on Uninstall to confirm.
5. Now, press the Windows key, type %localappdata%, and click on Open to go to AppData Local folder.
6. Open the Google folder by double-clicking on it.
7. Right-click on the Chrome folder and select the Delete option as depicted below.
8. Again, hit the Windows key, type %appdata%, and click on Open to go to AppData Roaming folder.
9. Again, go to the Google folder and delete the Chrome folder as shown in steps 6 – 7.
10. Finally, restart your PC.
11. Next, download the latest version of Google Chrome as shown.
12. Run the setup file and follow the on-screen instructions to install Chrome.
Also Read: How to Stream Netflix in HD or Ultra HD
Method 11: Reset Network
The network reset method should be considered as the last option to resolve Netflix error code UI3010. Any custom DNS changes in the network will trigger connectivity issues in browsers. This removes all the network adapters installed in your PC along with their settings. All the stored settings are stored to default settings.
Note: To perform a Network reset, make sure your PC runs in Windows 10 version 1607 or later. To check your version, follow this path. Settings > System > About. Once you have reset your network, you have to reinstall all networking software like VPN clients or Virtual switches.
1. Press and hold Windows + I keys together to open Windows Settings.
2. Click on Network & Internet.
3. Click on the Status tab and click on Network reset.
4. Confirm the prompt by clicking on Reset now.
Still, if you face the error again, perform a system restore of your Windows 10 PC and if you assume any abnormal connectivity issues, contact your Internet Service Provider (ISP) immediately.
- How to Duplicate Screen on Windows 10
- How to Delete Google Account from Chrome
- Fix Zoom Unable to Connect Error Code 5003
- How to Delete Netflix Profile
We hope that this guide was helpful and you could fix Netflix error UI3010. Let us know which method worked for you the best. Feel free to reach out to us with your queries and suggestions via the comments section below.