How to Fix Netflix Error UI3010

How to Fix Netflix Error UI3010

If you are quarantined in your home or cannot leave your place, definitely Netflix will be the right choice for passing time. Netflix is known for its unlimited streaming service of movies, TV series and programs with high quality to its subscribers. It can be accessed in multiple devices with amazing catalogue and subtitles. However, you cannot access your Netflix account when you receive Netflix error code UI3012 or UI3010. This error code UI3010 arises due to network restrictions and browser conflicts. Nevertheless, there are so many troubleshooting methods that will help you fix the error. This is a very common problem encountered by users in different browsers on Windows 10. So, what are you waiting for? Continue reading the article as we are here to help you out of the struggle.

How to Fix Netflix Error UI3010

How to Fix Netflix Error UI3010

Here are some reasons that cause Netflix error code UI3010. Analyze them deeply so that you can follow appropriate troubleshooting methods.

  • Issues in the Wi-Fi network.
  • Router conflicts.
  • Network restrictions.
  • Incompatible/outdated drivers.
  • Corrupt cache in your browser.
  • VPN or proxy network interference.
  • Corrupt cookies and cache in Netflix.

In this section, we have compiled a list of methods that will help you fix Netflix error code UI3010. The methods are arranged in such a way that you can attain easier and faster results. Follow them in the same order to troubleshoot the problem quickly.

Method 1: Basic Troubleshooting

Before you follow the advanced methods here are some basic troubleshooting steps that will help you fix the error code with simple hacks.

1. Make sure you have the super-fast internet speed to enjoy 4K video services. Run a SpeedTest. If you detect your network is very slow, then contact your Internet Service Provider.

click on GO in speedtest website

2. Improve the Wi-Fi strength by placing your device as close to the router as possible.

3. Make sure your device does not have electrical or magnetic interference.

4. Connect to a different network using a Wi-Fi hotspot.

If you did not get any fix for error code UI3010 by following these basic troubleshooting steps, then move ahead to the next method.

Method 2: Re-login Netflix

Any temporary glitches in Netflix login can be resolved by logging in again. This fixes the majority of general issues associated with the browser version of Netflix. To re-login to the application, follow the below-mentioned instructions.

1. Launch Netflix and in the top right corner of the screen, click on Sign Out.

Launch Netflix and in the top right corner of the screen, click on Sign Out. How to Fix Netflix Error UI3010

2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Click on Sign In.

Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Then, click on Sign In

3. Type your credentials and check if you face error code UI3010 again.

Also Read: How to Change Netflix Video Quality on your Computer

Method 3: Restart Router

Restarting your router will help you fix all internet issues associated with Netflix. This process is also called as Power Cycle of the router. Follow the below-listed instructions to reset connection settings, exclude malicious network attacks, and remove other unwanted connected devices from the network.

Note: If you are using a cable modem/ Wi-Fi router combo device, follow the steps only for a single device.

1. Find the Power button at the back of your router.

2. Press the button once to turn it off.

router power button. How to Fix Netflix Error Code UI3010

3. Now, disconnect your Router power cable and wait until the power is entirely drained from the capacitors.

4. Then, reconnect the power cable and switch it on after a minute. 

5. Wait until the network connection is re-established and try signing in again.

Method 4: Disable VPN

The Virtual Private Network (VPN) can interfere with the Netflix servers and the network connection. Try disabling the VPN network in your Windows 10 computer by following the below-mentioned instructions.

1. Hit the Windows key and type VPN settings in the search bar. Click on Open.

Open the vpn settings. How to Fix Netflix Error UI3010

2. Disconnect the active VPN service and toggle off the VPN options.

Toggle off the vpn options

Also Read: How to Use Netflix Party to Watch Movies with Friends

Method 5: Disable Proxy

A proxy server acts as an intermediate connection between your computer and the internet. The proxy server requests the websites, servers, and other services on the network based on your inputs. However, this may interfere with internet accessing applications or programs like Netflix. Hence try disabling this proxy server by following the below-mentioned instructions.

1. Exit from Netflix and make sure you close all the background processes related to Netflix from Task Manager.

2. Hit the Windows key, type Proxy, and click on Open.

Open proxy. How to Fix Netflix Error Code UI3010

3. Here, toggle OFF the following settings.

  • Automatically detect settings
  • Use setup script
  • Use a proxy server

Here, toggle OFF Proxy settings

4 . Now, launch Netflix again and try if you can access it without any errors.

Method 6: Remove Netflix Cookies

If the browser version of Netflix has any corrupt cache or cookies, you will face Netflix error UI3010. Follow the below-mentioned instructions to remove Netflix cookies from any browsers you use.

1. Navigate to Netflix clear cookies page in your web browser.

Navigate to any browser and clear cookies. How to Fix Netflix Error Code UI3010

2. All the cookies will be cleared from the site and now you have to Sign In again with your login credentials.

Click on Sign In

3. Finally, check if you have fixed Netflix error UI3010 on your PC.

Also Read: How to Export Saved Passwords from Google Chrome

Method 7: Clear Browser Cache

To improve your browsing data, browsers store cache memory. So, next time you visit the same website again, you need to wait for a long time for responses. But, when these browser caches are corrupt, you may face so many errors and problems. In that case, clear the browser cache by following the steps as instructed. Since Google Chrome, Microsoft Edge, and Firefox are mostly preferred by users, we have compiled steps for all of them. Follow the steps according to your browser.

Option I: On Google Chrome

1. Hit the Windows key, type Chrome, and click on Open.

open google chrome from Windows search menu

2. Then, click on the three-dotted icon > More tools > Clear browsing data… as illustrated below.

tap on More tools and select clear browsing data. How to Fix Netflix Error Code UI3010

3. Check the following options.

  • Cookies and other site data
  • Cached images and files

4. Now, choose the All time option for Time range.

clear browsing data in google chrome

5. Finally, click on Clear data.

Option II: On Microsoft Edge

1. Launch the Microsoft Edge browser and click on the three-dotted icon.

Click on the three dotted icon near your profile image. How to Fix Netflix Error Code UI3010

Note: You can directly navigate the page to delete browsing history in Edge by typing edge://settings/clearBrowserData in the search bar.

You can directly navigate the page to delete browsing history in Edge by typing edge settings clearBrowserData in the search bar

2. Navigate to the Privacy, search, and services option.

Click on privacy, search and services. How to Fix Netflix Error Code UI3010

3. Scroll down the right screen and click on Choose what to clear.

Then, scroll down the right screen and click on Choose what to clear option under Clear browsing data

4. In the next window, select the boxes according to your preferences like Browsing history, Cookies and other site data, Cached images and files, etc, and click on Clear now.

click on Clear now. How to Fix Netflix Error Code UI3010

5. Finally, all your browsing data will be cleared now.

Option III: On Mozilla Firefox

1. Open the Mozilla Firefox browser.

2. Click on the Menu icon at the top right corner of the screen.

Now, click on the Menu icon at the top right corner of the screen

3. Select Settings option from the drop-down.

 select the Settings option. How to Fix Netflix Error Code UI3010

4. Navigate to the Privacy & Security section and click on Clear Data in the Cookies and Site Data menu.

scroll down the right screen to the Cookies and Site Data menu

5 . Uncheck the Cookies and Site Data box and check Cached Web Content box.

Uncheck the Cookies and Site Data box and check Cached Web Content box. How to Fix Netflix Error Code UI3010

6. Finally, click on the Clear button to clear the Firefox cached cookies.

Click on clear button

Method 8: Disable Browser Extensions (If Applicable)

Browser extensions help you enjoy a lot of additional features on your computer with the help of associated add-ons. Yet, when these extensions are outdated or incompatible with the browser application you use, you may face a lot of errors like Netflix error F7121 1331 P7 or UI3010. To resolve this, follow the below-mentioned steps to disable extensions in your respective browsers.

Option I: Disable Chrome Extensions

1. Launch Chrome and type chrome://extensions in URL Bar. Hit Enter key to get the list of all installed extensions.

open chrome extensions

2. Switch Off the toggle for the extension (e.g. Grammarly for Chrome) to disable it.

Finally, turn off the extension you wanted to disable. How to Fix Netflix Error Code UI3010

3. Refresh your browser and see if the error is shown again or not.

4. Repeat the above steps to disable the extensions one by one to check if the error is fixed or not.

Option II: Disable Edge Extensions

1. Launch Edge browser and click on the three-dotted icon.

Launch Edge browser and click on the three dotted icon at the top right corner

Note: To skip the long steps to reach the extensions page, type edge://extensions/ in the search bar and hit Enter.

2. Click on Extensions.

click on Extensions .

3. Select any extension and click on Manage extensions.

 Select any extension and click on Manage extensions

4. Toggle off the extension and check if you face the error again.

Now, toggle off the extension . fix Netflix error code UI3010

5. Likewise, disable all the extensions one by one and simultaneously check if the error recurs. If you find the error does not pop up after removing any particular extension, then uninstall it completely from your browser.

6. Select the respective extension and click on the three-dotted icon. Select the Remove from Microsoft Edge option.

Select the respective extension and click on the three-dotted icon as shown. Now, select the Remove from Microsoft Edge option

7. Confirm the prompt by clicking on Remove.

Click on the remove option

Also Read: Fix Error STATUS BREAKPOINT in Microsoft Edge

Option III: Disable Firefox Extensions

1. Launch Firefox and click on the Menu icon.

Launch Firefox and click on the Application Menu. How to Fix Netflix Error Code UI3010

2. Select the Add-ons and themes option.

Click on add-ons and theme

3. Click on Extensions and toggle off the extensions.

Then, click on Extensions in the left pane and toggle off the extensions

4. Disable all the extensions one by one and check which is causing the issue by checking it repeatedly.

5. Finally, if you have identified which extension is causing you the trouble, click on the three-dotted icon corresponding to it and select the Remove option.

click on the three dotted icon corresponding to it and select the Remove option. How to Fix Netflix Error Code UI3010

Method 9: Turn Off Do Not Track in Browsers

Browsers and sites track your activity and browsing data to advertise similar contents on the web page you visit on the internet. This happens when you have enabled Do Not Track settings in your browser. Few users have reported that disabling this setting has helped them to resolve Netflix error code NSES-404  or UI3010.

Option I: On Google Chrome

1. Open Chrome and click on the three-dotted icon.

Click on the three dotted icon

2. Click on Settings.

Click on settings. How to Fix Netflix Error Code UI3010

3. Click on Security and Privacy.

Now, switch to the Privacy and security menu in the left pane. How to Fix Netflix Error Code UI3010

4. Select the Cookies and other site data.

, select the Cookies and other site data option

5. In the General settings window, toggle off the setting Clear cookies and site data when you close all windows.

turn off send a do not track request with your browsing traffic in Google Chrome Privacy cookies and other site data

Option II: On Microsoft Edge

1. Navigate to Settings in Edge by clicking on the three-dotted icon.

Click on the three dotted icon near your profile image

2. Navigate to the Privacy, search, and services.

Click on privacy, search and services. How to Fix Netflix Error Code UI3010

3. Scroll down the right screen and in the Privacy menu, toggle off Send “Do Not Track” requests.

 scroll down the right screen and in the Privacy menu, toggle off Send Do Not Track requests setting

Option III: On Mozilla Firefox

1. Launch Firefox and click on the Menu as shown.

Launch Firefox and click on the Application Menu. How to Fix Netflix Error Code UI3010

2. In the drop-down menu, select the Settings option.

Now, from the drop down menu, click on Settings .

3. Click on the Privacy & Security tab, and scroll down to click on the Always radio button.

 Click on the Privacy & Security tab, and scroll down to click on the Always radio button. How to Fix Netflix Error Code UI3010

Also Read: Fix Firefox is Not Responding

Method 10: Reinstall Browser

If you have not attained any fix for Netflix error code UI3010 after removing the browser cache and incompatible extensions, then try reinstalling the browser as the final try. The steps to reinstall any browser is common and thus for illustration, we have used Google Chrome as an example. Follow the steps according to your browser.

Note: Here Google Chrome is taken as an example.

1. Hit the Windows key, type apps and features, and click on Open

type apps and features and click on Open in Windows 10 search bar. How to Fix Netflix Error Code UI3010

2. Search for Chrome in Search this list field.

3. Then, select Chrome and click on the Uninstall button shown highlighted.

uninstall Google Chrome browser from Apps and Features

4. Again, click on Uninstall to confirm.

5. Now, press the Windows key, type %localappdata%, and click on Open to go to AppData Local folder.

open localappdata folder from Windows search bar. How to Fix Netflix Error Code UI3010

6. Open the Google folder by double-clicking on it.

open google folder in localappdata folder

7. Right-click on the Chrome folder and select the Delete option as depicted below.

right click on Chrome folder and select Delete option in localappdata. How to Fix Netflix Error Code UI3010

8. Again, hit the Windows key, type %appdata%, and click on Open to go to AppData Roaming folder.

launch appdata folder from Windows search bar

9. Again, go to the Google folder and delete the Chrome folder as shown in steps 6 – 7.

10. Finally, restart your PC.

11. Next, download the latest version of Google Chrome as shown.

download Google Chrome from official website. How to Fix Netflix Error Code UI3010

12. Run the setup file and follow the on-screen instructions to install Chrome.

Google Chrome will start Downloading and installing

Also Read: How to Stream Netflix in HD or Ultra HD

Method 11: Reset Network

The network reset method should be considered as the last option to resolve Netflix error code UI3010. Any custom DNS changes in the network will trigger connectivity issues in browsers. This removes all the network adapters installed in your PC along with their settings. All the stored settings are stored to default settings.

Note: To perform a Network reset, make sure your PC runs in Windows 10 version 1607 or later. To check your version, follow this path. Settings > System > About. Once you have reset your network, you have to reinstall all networking software like VPN clients or Virtual switches.

1. Press and hold Windows + I keys together to open Windows Settings.

2. Click on Network & Internet.

Click Network and Internet

3. Click on the Status tab and click on Network reset.

Click on the Status tab and click on Network reset. How to Fix Netflix Error Code UI3010

4. Confirm the prompt by clicking on Reset now.

 confirm the prompt by clicking on Reset now

Still, if you face the error again, perform a system restore of your Windows 10 PC and if you assume any abnormal connectivity issues, contact your Internet Service Provider (ISP) immediately.

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We hope that this guide was helpful and you could fix Netflix error UI3010. Let us know which method worked for you the best. Feel free to reach out to us with your queries and suggestions via the comments section below.

Posted by

Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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