Error code 28 on Amazon Prime is a generic error code that is most often seen when accessing Amazon Prime services. It generally signifies a problem with the user’s account or their internet connection and can be caused by an array of different issues. Luckily, there are some solutions you can take to try and resolve the issue. We’ll look at how to fix Amazon Prime error code 28 along with what it means and what causes it in the upcoming paragraphs.
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How to Fix Amazon Prime Error Code 28
You can fix Amazon Prime error code 28 by following different methods given in the doc below, but before that, let us look at this error’s meaning and the reasons that trigger it.
What does Amazon Prime Error Code 28 mean?
Amazon Prime is one of the most popular streaming services out there, offering a vast library of films, TV shows, and music. Unfortunately, sometimes users may experience issues when trying to access the content. Error code 28 is a server error, which means that the Amazon Prime server is unable to process your request. This could be due to several reasons, such as a poor internet connection, a problem with the server itself, or a problem with your device. It’s also possible that your account may be blocked or suspended due to a billing issue.
To fix Amazon Prime error code 28, update the app on your PC:
1. Open Microsoft Store and launch the Library section.
2. Click on Get updates to download the latest version of Prime Video.
What Causes Error Code 28?
The error code may occur in your device due to a variety of reasons as listed below:
- Issues caused by bugs and booting problems.
- A server outage with Prime Video.
- Bad internet connection.
- An issue with a specific Prime title can also cause this issue.
- Unsupportive streaming quality.
- Issue caused by VPN services.
- A corrupt or outdated network adaptor driver.
- Issues caused by an interfering Windows Firewall or antivirus program.
- An outdated Amazon Prime Video program can also cause this issue.
How to Fix Amazon Prime Error Code 28
Here are some simple and effective solutions that will help you to fix Amazon Prime error code 28 error on your device. Follow them in the same order to attain faster results.
Method 1: Basic Troubleshooting Methods
Often, you won’t require complicated methods to fix this issue with Amazon Prime Video, you can easily fix the issues by performing some basic troubleshooting methods as mentioned in the below section.
1A. Restart PC
Restarting your computer can help to resolve any potential software conflicts or glitches that could be causing the issue. To restart your PC, follow our guide 6 Ways to Reboot or Restart a Windows 10 Computer.
1B. Wait for Amazon Prime Server Uptime
Waiting for Amazon Prime Server Uptime helps to fix the issue because it may be caused by a temporary outage or an issue with the server. When the server is down, waiting for the server to come back up may resolve the issue. Meanwhile, you can keep yourself updated on server status by keeping an eye on server tracking sites such as Downdetector.
1C. Increase Network Speed
Increasing network speed can help to fix the error code 28 because it can reduce the amount of time it takes for webpages to load and for streaming services like Amazon Prime Video to buffer. Faster speeds may also help reduce errors caused by poor connection quality, such as buffering or freezing. You can check out the Slow Internet Connection? 10 Ways to Speed up your Internet! guide to boost your internet speed.
1D. Restart Amazon Prime App
Sometimes just a normal restart of the app can help fix Amazon Prime error 28. Also if there are a lot of background processes running in the background then that can cause the issue. To do so you can check our guide on How to End Task in Windows 10 to restart the Amazon Prime app.
Also Read: Fix Amazon Prime Error Code 9345
Method 2: Update Amazon Prime Video
Updating Amazon Prime helps to fix the error because it ensures that the latest version of Amazon Prime is installed on the device. This latest version contains bug fixes and other improvements that may help to resolve the error code 28.
Additionally, updating Amazon Prime also helps to ensure that the device is compatible with the latest features and services offered by Amazon Prime. This ultimately helps to provide a better user experience and reduce the likelihood of encountering error code 28 in the future.
1. Open the Microsoft Store application by typing in the Windows search bar.
2. Open the Library section of the Store.
3. Click on Get updates to download the latest version of Prime Video, if available.
Method 3: Update DNS Settings
Updating DNS settings helps to fix the error code 28 because DNS (Domain Name System) is a system that connects domain names to IP addresses. When DNS settings are incorrect or outdated, errors may occur. By updating DNS settings, the Amazon Prime application can access the correct IP address and connect to the server properly. You can change DNS settings on your PC with the help of our guide on 3 Ways to change DNS settings on Windows 10.
Method 4: Disable VPN Service
Disabling VPN helps to fix the issue because the VPN may interfere with the connection between the Amazon Prime app and the Amazon Prime servers. With the VPN enabled, the connection may be blocked or the data may be routed improperly, resulting in the error. Disabling the VPN will ensure that the connection is fast and reliable, allowing Amazon Prime to run properly. You can check out the How to Disable VPN and Proxy on Windows 10 guide to safely disable VPN on your device.
Method 5: Verify with Other Shows
Verifying with other shows helps to resolve the issue because it allows you to identify if the issue is with the device, the internet connection, or the show itself. If the issue is with the show, then you can switch to another show and see if it works. Checking with other shows can help you narrow down the issue and find the root cause of the error code 28.
Method 6: Update Network Adaptor Drivers
Updating network adaptor drivers can help to fix the error because the error is often caused by outdated or incompatible drivers. Outdated drivers may cause compatibility issues, which can lead to errors when streaming content. By updating the network adaptor drivers, compatibility issues can be resolved, reducing the chances of experiencing the error. You can check out the How to Update Network Adapter Drivers on Windows 10 guide to update the driver on your device.
Method 7: Reinstall Network Adaptor Drivers
Reinstalling network drivers helps to resolve the issue because the drivers play an important role in network connection and communication between the computer and the internet. Reinstalling the drivers ensures that the computer is using the most up-to-date versions and that the drivers are not corrupted. You can follow the How to Uninstall and Reinstall Drivers on Windows 10 guide to safely reinstall the network adaptor drivers on your device.
Method 8: Roll Back Network Adaptor Drivers
Rolling back network drivers helps to fix the discussed error code because the current driver versions may not be compatible with the Amazon Prime software. Reverting to an earlier version of the driver can help to restore compatibility and fix the error. To roll back your network adapters, follow the steps below:
1. Right-click on the start menu and launch Device Manager.
2. Double-click on Network adapters.
3. Right-click on your network adapter and select Properties.
4. In the Driver tab, click on Roll Back Driver.
5. Finally, select a reason for Why are you rolling back? and click on Yes.
Method 9: Add Exception to Firewall
Adding an exception to the firewall allows specific traffic to bypass the firewall settings. This can help the Amazon Prime streaming service communicate better with the user’s device, allowing them to access the desired content. To add the Amazon Prime app to the firewall whitelist, follow our guide Allow or Block Apps through the Windows Firewall and implement as instructed.
Also Read: 9 Ways to Fix Amazon Prime Error Code 7136
Method 10: Disable Antivirus Protection
Disabling an antivirus can help to resolve what does Amazon Prime error code 28 mean query because the antivirus can be the cause of the error. By disabling the antivirus, the app will not be scanned and the error can be fixed. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Method 11: Reinstall Amazon Prime Video
The reinstallation process will replace any corrupted or outdated files with new ones, as well as clear any potential conflicts between the app and other programs on your device. Additionally, reinstalling Amazon Prime Video can help to ensure that all settings and configurations within the app are up to date and compatible with your device.
1. Press Windows + I keys simultaneously to open Settings.
2. Here, click Apps.
3. Locate and select Prime Video for Windows.
4. Here, click Uninstall.
5. Again, click Uninstall to confirm the action.
6. Open the Microsoft Store by typing in the Windows search bar.
7. Search for Prime video for Windows.
8. Finally, click Install to get the program on your computer.
Method 12: Contact Amazon Prime Video Support
Amazon Prime Video support helps to fix the error code because they are highly trained and experienced professionals who have the knowledge and resources to diagnose and repair the error. They can provide solutions to the problem quickly and efficiently. Additionally, they can provide additional support, such as setting up a new account, adding new devices, and more.
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We hope this guide was helpful to you and you were able to resolve Amazon Prime error code 28. Let us know which method worked for you. If you have any suggestions or queries for us, please let us know in the comment section.