Fix Amazon Prime Sound Issues

Troubleshoot to resolve issues on this OTT platform and enjoy uninterrupted streaming.

If you are an Amazon binge-watcher, you certainly might have faced issues with sound quality and kept wondering what it is exactly. It might be due to the audio quality or playback of streaming content on the platform. There are times when the sounds keep cutting out when you are streaming videos. So, today will be dealing with the solutions to overcome this Amazon Prime sound issue.

Fix Amazon Prime Sound Issues

How to Fix Amazon Prime Sound Issues

Sound issues can be frustrating and disruptive, especially if you are trying to watch a movie or TV show with a group of people. Let’s see how you can fix it.

Quick Answer

Follow the below steps to fix the sound issues on Amazon Prime:

1. Open Google Play Store and search for Amazon Prime.

2. Tap on Update, if any update is available.

What Causes Amazon Prime to Have No Sound?

Some common causes of Amazon Prime sound issues include:

  • Internet Connectivity: A poor or unstable internet connection can cause problems with streaming audio and video, resulting in sound issues.
  • HDMI Cable: An HDMI cable can be a possible reason for the no sound issue. If the cable is not properly connected, or if the cable is damaged or malfunctioning, it can cause a loss of audio when streaming content on Amazon Prime.
  • Incompatible Sevice: This means that the device that the user is using to stream Amazon Prime content (such as a smart TV, streaming media player, or mobile device) may not be fully compatible with the Amazon Prime app or website.
  • Volume Settings: Another possible cause of the Amazon Prime sound problem is the volume settings. This means that the volume on the device being used to stream Amazon Prime content may be set too low or turned off, resulting in no sound being heard.

Also Read: How to Deregister Amazon Device

Why Does Amazon Prime Video Sounds Keeps Cutting Out?

The sound cutting out on Amazon Prime Video can be caused by several factors such as:

  • Slow or Unreliable Internet Connection: If your internet connection is slow or unstable, the video stream may not be able to keep up, causing the sound to cut out.
  • Device or App Issues: If the device or app you are using to stream Amazon Prime Video is outdated, malfunctioning, or has a bug, it can cause a sound issue.
  • Audio Settings: The audio settings on your device or app may not be set up correctly.
  • Amazon Prime Service Issue: It could be an issue with the Amazon Prime service itself, which would require them to resolve it.

To troubleshoot the issue, you can try the methods mentioned below and see if that works for you.

Note: The performed steps may vary depending on the device, the mentioned steps were performed on Honor Play COR-AL00.

Method 1: Troubleshoot Network Speed

A slow or unstable internet connection can cause sound disturbances while streaming on Amazon Prime. Here’s our guide on boost internet speed on Android phone follow the steps to fix your internet connection.

Toggle off the switch next to the Automatic option. fix Amazon Prime sound issues

Method 2: Wait for Prime Video Server to Start Running

When troubleshooting Amazon Prime sound problems, checking the status of the Amazon Prime service is an important step. This can help to determine if the issue is being caused by a problem with the service itself, or if it is an issue with your device. To check the status of the Amazon Prime service, you can do the following:

1. Go to the web browser and type

Go to web browser and type

2. Type Amazon Prime Video in the search box

Type Amazon Prime Video in the search box

3. If there is any issue from their side, it will be displayed on the screen. If the issue is caused by a problem with the service, you may need to wait for it to be resolved by Amazon.

downdetector page

Also Read: How to Reset Amazon Prime Video Pin

Method 3: Increase System Volume

When streaming on Amazon Prime, the sound may cut out if the system level is too low because it regulates the device’s overall loudness. 

  • Open the Amazon Prime Video app. Check if the volume is set to maximum on the Amazon Prime Video app.
  • On some devices, there may be a separate volume control for the audio output device (speakers, headphones) that you are using, ensure that the volume is set to maximum on the device.

Also Read: Fix Amazon Fire Stick Slow Issue

Method 4: Restart Device

Restarting a device can help to clear any temporary glitches or bugs that may be causing the sound to cut out, and can also help to refresh the connection between the device and the internet.

To restart your device, you can abide by these steps:

  • Exit the Amazon Prime Video app.
  • Restart your device. To do so, refer to our guide on How to Restart or Reboot Your Android Phone.
  • Once the device has restarted, open the Amazon Prime Video app and try streaming the video again.

Method 5: Troubleshoot Hardware Issues

In some cases, the sound cutting out can be caused by a problem with the device or audio output hardware, such as speakers or headphones.

Here are the ways to inspect your hardware:

  • Check the audio output device (speakers or headphones) that you are using to ensure that they are properly plugged in or connected to the device.
  • Inspect the audio output device for any physical damage such as frayed wires, loose connections, or broken speaker cones.
  • If you are using wired speakers or headphones, check the audio jack on your device for any debris or damage.
  • Make sure your wireless speakers or headphones are correctly paired and connected to the device if you’re using them.
  • Try using different speakers or headphones to see if the issue is with the audio output device or the device itself.

You might need to replace or repair the device or audio output hardware if the problem is hardware-related.

Also Read: How Can You Recover Your Amazon Account

Method 6: Close Unused Apps

When trying to fix Amazon Prime sound issues, closing unused applications on your device can be a step to take. Running too many applications at once can cause your device to slow down, which can lead to Amazon Prime sound not being synced.

Check out our guide to kill Android apps running in the background to remove all unused apps.

Long press the Settings widget and position it anywhere on the home screen

Method 7: Clear Android Cache Data

By eliminating any temporary files or settings that might be the cause of the sound issue, clearing the data can fix the problem. Check our guide to learn how to clear the cache on Android.

Note: Clearing the data will not delete your account or purchase history and you will need to sign in again.

Wipe cache partition Android Recovery

Also Read: Fix Amazon Fire Tablet Won’t Turn On

Method 8: Adjust Video Audio Settings

When streaming your favorite content, the sound may cut off if Amazon Prime video audio settings are not set properly, which controls how the music is produced from the device.

1. Open your device’s Settings app.

2. Find Sounds and tap on it.

Find the Sounds option and tap on it. Fix Amazon Prime Sound Issues

3. Check the volume level and ensure that it is set to an appropriate level.

Check the volume level and ensure that it is set to an appropriate level.

4. Check the audio output settings to ensure that the device is set to output sound through the speakers or headphones that you are using.

5. Check the equalizer settings and ensure that they are set to the correct settings for the type of content you are streaming.

The steps may differ from device to device, these steps were performed on Honor Play COR-AL00.

Method 9: Perform System Update

System updates can resolve issues by fixing bugs, improving performance, and providing new features. Here’s our guide to manually update Android to the latest version.


Some devices will prompt you to restart your device after the update is installed.

Also Read: How Do I Cancel Starz Subscription on Amazon

Method 10: Reinstall Amazon Prime Video

Here’s how you can reinstall the Amazon Prime Video app to solve the said problem.

1. On your home screen, tap and hold the app icon to get the menu option, and tap on Uninstall.

tap on Uninstall.

2. Confirm any prompts, if any.

3. Launch the Play Store app on your device, search for the Amazon Prime Video app and tap on Install.

install Amazon Prime Video app android play store. fix Amazon Prime sound issues

4. Once the app is installed, open it and sign in with your Amazon Prime account.

5. Try streaming a video again and see if this can fix Amazon prime sound issues or not.

Method 11: Contact Prime Video Support

Lastly, you can try contacting the support team of Amazon Prime Video to resolve the issue.

Contact Prime Video Support. fix Amazon Prime sound issues


Amazon Prime sound disturbances can be caused by a variety of factors as mentioned above. If the issue continues after trying these steps, you may want to contact Amazon Prime support for further assistance. We hope we could provide all possible solutions related to Amazon Prime sound issues. Let us know in the comments sections which method worked for you best.

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