Fix We Couldn’t Connect to the Update Service in Windows 10

Fix We Couldn't Connect to the Update Service in Windows 10

You may sometimes end up with some error messages like We couldn’t connect to the update service, We’ll try again later, or you can check now, If it doesn’t work, make sure you’re connected to the internet prompt when you update your Windows 10 PC. This is a common issue and there is nothing to be worried about this problem. Although this error occurs when you do not have a proper internet connection, there are so many factors contributing to the problem. This guide will be addressing the issue with effective troubleshooting methods. So, continue reading!

Fix We Couldn't Connect to the Update Service in Windows 10

How to Fix We Couldn’t Connect to the Update Service in Windows 10

There are a few reasons that contribute to the discussed problem in your Windows 10 PC. They are listed below.

  • Any external plugged-in devices are preventing your updates from being installed
  • Unstable internet connection
  • Few essential Windows services are not running on your computer
  • Antivirus program or firewall is protecting the updates from being installed, considering them as threat files
  • Conflicting DNS addresses
  • Presence of malware
  • There is not enough space on your PC to install the new updates
  • Misconfigured files on PC

Now, you know the reasons that cause the discussed error. Follow the below-mentioned troubleshooting methods to fix the same.

Method 1: Basic Troubleshooting Methods

Here are a few basic troubleshooting methods to fix the issue.

1. Unplug External Devices

When you face We couldn’t connect to the update service. We’ll try again later Windows 10, check if you have connected any external peripheral devices or USB devices. If so, you are advised to remove them to avoid any electromagnetic interference contributing to the problem. Follow as instructed.

1. Firstly, unplug all the external USB devices connected to your computer.

unplug all the external USB devices connected to your computer

2. Then, disconnect the webcam devices, printer, and other peripherals and leave the most extremely necessary devices connected.

3. Finally, check if you have fixed We couldn’t connect to the update service. We’ll try again later Windows 10 issue or not.

2. Check Network Speed

To ensure everything runs properly, you must make sure the internet connection is in stable condition. Sometimes, the Wi-Fi connection may not be fast enough, so in this case, you have to restart your router or check the network speed. Try running a SpeedTest to check the optimum level of network speed required for the proper connection.

Speedtest. Fix We Couldn’t Connect to the Update Service in Windows 10

Check if your Windows 10 PC satisfies the below criteria.

  • Find the signal strength of your network and if it is very low, clear all the obstructions in between the way.
  • Avoid too many devices connected to the same network.
  • Always use a modem/router verified by your Internet Service Provider (ISP) and they are free of conflicts.
  • Do not use old, broken, or damaged cables. Replace the cables if necessary.
  • Make sure the wires from the modem to the router and the modem to the wall are stable and out of disturbance.

If there are any internet connectivity issues, check our guide How to Troubleshoot Network Connectivity Problems on Windows 10 to troubleshoot the same.

Also Read: Fix Windows Update Error Code 0x80070017

3. Run Windows Update Troubleshooter

If there are any bugs and problems in your computer, you cannot update your Windows PC. Windows built-in troubleshooter helps you fix network connectivity issues, corrupt registry keys, and corrupt Windows components contributing to We couldn’t connect to the update service. We’ll try again later Windows 10 error can also be fixed by this tool. Follow the steps instructed in our guide How to Run Windows Update Troubleshooter.

select Windows Update troubleshooter and click on Run the troubleshooter

Perform as demonstrated and thereby resolve the problems identified by the troubleshooter.

Method 2: Restart Essential Windows Services

Some essential Windows services like Windows Update and Background Intelligent Transfer services must be enabled on your computer to avoid couldn’t connect to the update service issue. The Background Intelligent Transfer services use available bandwidth to install any latest updates so that your computer installs any update only if there is no other installation in progress. If these services are disabled in your system, you are more likely to face the discussed error. Hence, restart essential Windows services as instructed below.

1. Press the Windows key, type Services and click on Run as administrator.

open services app. Fix We Couldn’t Connect to the Update Service in Windows 10

2. Now, scroll down and double-click on Background Intelligent Transfer Service.

Background Intelligent Transfer Service

3. Now, select the Startup type to Automatic, as depicted.

Note: If the Service status is Stopped, then click on the Start button. If the Service status is Running, click on Stop and Start it again.

select the Startup type to Automatic

4. Click on Apply > OK to save the changes. Check if you can install the latest updates.

5. Repeat all these steps for other Windows services like Cryptographic, MSI Installer, and Windows Update Services.

Also Read: Fix Windows 10 Update Error 0x80070103

Method 3: Modify Windows Update Service

If you have ensured Windows Update services are running but you still face we couldn’t connect to the update service. We’ll try again later Windows 10, then there is another simple workaround to fix update problems. Firstly, stop the Windows Update service and delete the SoftwareDistribution folder in your File Explorer. Then again start Windows Update services. Follow as instructed below.

1. Launch the Services app as administrator.

open Services

2. Now, scroll down the screen and right-click on Windows Update.

Windows Update service

3A. If the Status is not set to Running, skip to Step 4.

3B. If the Status is Running, click on Stop as shown.

If the Status is Running then click on Stop. Fix We Couldn’t Connect to the Update Service in Windows 10

4. Wait for 2 to 3 seconds on the prompt screen, Windows is attempting to stop the following service on Local Computer…

You will receive a prompt Windows is attempting to stop the following service on Local Computer…

5. Now, open the File Explorer by clicking Windows + E keys simultaneously. Now, navigate to the following path.

C:\Windows\SoftwareDistribution\DataStore

6. Now, select and right-click on all the files and folders and click on the Delete option.

select the Delete option to remove all the files and folders from the DataStore location

7. Similarly, navigate to the given path and Delete all the files and folders.

C:\Windows\SoftwareDistribution\Download

Delete all the files in the Downloads location. Fix We Couldn’t Connect to the Update Service in Windows 10

8. Again, switch to the Services window and right-click on the Windows Update, and select the Start option.

select the Start option

9. Wait for 3 to 5 seconds in the prompt, Windows is attempting to start the following service on Local Computer…

You will receive a prompt Windows is attempting to start the following service on Local Computer…

Finally, you have restarted your Windows Update services thereby deleting the contents in the Software Distribution folder. Check if you can install the latest updates on your Windows 10 PC.

Method 4: Repair System Files

If your system has any corrupt files, you must repair them first before installing any updates. To resolve We couldn’t connect to the update service issue, you are advised to run SFC/DISM utilities on your Windows 10 computer as instructed in our guide How to Repair System Files on Windows 10.

Run SFC and DISM command lines to repair system files. Fix We Couldn’t Connect to the Update Service in Windows 10

Once you have completed the scanning process, check if you can install the latest updates.

Also Read: How to Fix Windows Update Error 80072ee2

Method 5: Disable Antivirus Temporarily (If Applicable)

The antivirus suite may sometimes prevent any new latest updates from being installed on your PC. Antivirus software like Norton and Avast may prevent any latest Windows update and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.

Disable Antivirus Temporarily

After fixing We couldn’t connect to the update service. We’ll try again later Windows 10 on your PC, make sure to re-enable the antivirus program since a system without a security suite is always a threat.

Method 6: Disable Windows DefenderFirewall (Not Recommended)

Sometimes, Windows Defender Firewall in your computer might prevent updating the device, for some security reasons. If in case, updates have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so. You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall

turn off Windows Defender Firewall not recommended

After updating your device, make sure you enable the Firewall suite again since a computer without a security program is always a threat.

Also Read: Fix Windows Update Error 0x800704c7

Method 7: Use Google DNS

Some users have suggested that changing the DNS addresses has helped them fix We couldn’t connect to the update service. We’ll try again later Windows 10. Here is our simple guide on How to change DNS settings in Windows 10 that will help you change your DNS addresses on your computer. You can also switch to any Open DNS or Google DNS on your Windows 10 computer by following our guide on How to Switch to OpenDNS or Google DNS on Windows. Follow as instructed and check if you can install updates on your PC.

Select the icon Use the following DNS server addresses

Method 8: Run Malware Scan

Several Microsoft experts suggest that scanning a PC will help you maintain your computer threat free. If there are any viruses or malware intrusions on your PC, you cannot use external and internal hardware devices. Hence, you are advised to scan your computer as instructed in our guide How do I Run a Virus Scan on my Computer?

Choose a scan option as per your preference and click on Scan Now. Fix We Couldn’t Connect to the Update Service in Windows 10

Also, if you want to remove malware from your computer, check our guide How to Remove Malware from your PC in Windows 10.

Also Read: 26 Best Free Malware Removal Tools

Method 9: Uninstall Recent Updates

Any previous incompatible updates in your Windows 10 PC might not allow new updates to be downloaded in it. Hence, you are advised to uninstall the recent updates that are being installed on your computer to resolve We couldn’t connect to the update service. We’ll try again later Windows 10. It is very easy to do the task and the steps are demonstrated as follows.

1. Hit the Windows key and type Control Panel. Then, click on Open as shown.

open control panel

2. Now, click on Uninstall a program option under the Programs menu as depicted.

click on Uninstall a program option under the Programs menu

3. Now, click on View installed updates in the left pane as shown.

click on View installed updates. Fix We Couldn’t Connect to the Update Service in Windows 10

4. Now, search and select the most recent update by referring to Installed On the date and clicking on Uninstall option as shown below.

select the most recent update and click on Uninstall option. Fix We Couldn’t Connect to the Update Service in Windows 10

5. Finally, confirm any prompt and restart your computer. Check if you can fix the update problem in Windows 10.

Method 10: Extend System Partition

If there is insufficient space in the system partition, you cannot install any new updates on your Windows 10 PC. Although there are many third-party tools to increase the system reserved partition, we prefer manually doing it by following our guide How to Extend System Drive Partition (C:) in Windows 10.

Right click on system drive and select Extend Volume

Also Read: Fix Windows 10 Update Error 0XC1900200

Method 11: Clear Drive Space

If your PC does not have any drive space to install any new updates from Microsoft, you will face We couldn’t connect to the update service. We’ll try again later Windows 10 error prompt. Hence, firstly check the drive space and clean the temporary files if necessary.

Step I: Check Drive Space

To check the drive space in your Windows 10 PC, follow the below-mentioned steps.

1. Press and hold Windows + E keys together to open File Explorer.

2. Now, click on This PC from the left pane.

3. Check the disk space under Devices and drivers as shown. If they are in red, consider clearing the temporary files.

Check the disk space under Devices and drivers

Step II: Clear Temporary Files

If there is minimum available space in your computer contributing to couldn’t connect to the update service problem, follow our guide 10 Ways to Free Up Hard Disk Space On Windows which helps you clear all unnecessary files in your computer.

switch to the More Options tab and click on Clean up… button. Fix We Couldn’t Connect to the Update Service in Windows 10

Method 12: Reset Windows Update Components

An effective way to fix couldn’t connect to the update service is resetting Windows update components if no other options have helped you. All the Windows update files are stored on your computer and if it is corrupt or incompatible, you must face several frustrating problems. To fix the corrupt Windows Update components in your computer, follow our guide on How to Reset Windows Update Components on Windows 10.

net start wuauserv net start cryptSvc net start bits net start msiserver

This simple process involves running a set of commands in the command prompt so that all the essential Windows services are restarted on your Windows 10 PC. After executing all the commands, check if you can install pending updates.

Also Read: Fix Windows Update Taking Forever in Windows 10

Method 13: Manually Install Updates

If all other solutions in this guide fail to work for you, still you can manually download the required update. The Windows 10 update history webpage has all history of updates released for your Windows computer. Follow the below-listed instructions to install the updates forcefully.

1. Press and hold the Windows + I keys simultaneously to open Settings.

2. Now, click on Update & Security.

click on Update and Security. Fix We Couldn’t Connect to the Update Service in Windows 10

3. Now, select the View update history option as highlighted below.

click on View update history option

4. In the list, make sure the KB number is pending to be downloaded due to conflicting errors.

5. Here, type the KB number in the Microsoft Update Catalog search bar.

type the KB number in the Microsoft Update Catalog search bar. Fix We Couldn’t Connect to the Update Service in Windows 10

6. Finally, click on Download corresponding to your latest update and follow the on-screen instructions to complete the process.

click on Download corresponding to your latest KB5008212 update

After installing the updates in your Windows 10 PC, check if the issue We couldn’t connect to the update service. We’ll try again later Windows 10 is fixed.

Method 14: Update via Media Creation Tool

If you cannot install the update manually, you can try installing it using the Media Creation Tool. This is the official download platform recommended by Microsoft to fix any update errors in your Windows 10 PC. Follow the below-mentioned steps to do the same.

1. Launch any browser and then open the official download page of the Media Creation tool

2. Now, click on the Download tool now button under Create Windows 10 installation media.
click on the Download tool now button under Create Windows 10 installation media

3. Run the setup file and click on Yes in the User Account Control (UAC) prompt if any.

4. Now, click on Accept button in the Windows 10 Setup window as shown.

click on Accept button in the Windows 10 Setup window. Fix We Couldn’t Connect to the Update Service in Windows 10

5. Wait for the scanning process to be complete and select the Upgrade this PC now option and then click on the Next button.

select the Upgrade this PC now option and then click on the Next button

6. Wait until the Windows ISO is downloaded to your PC and click on Accept.

Note: You have to wait until all the pending updates in your computer are installed on your PC so the Media Creation Tool can update your Operating System to the most recent version.

7. Finally, click on Install to complete the process.

Also Read: 20+ Best Rufus Alternatives for Windows, Linux and macOS

Method 15: Tweak Windows Registry

Next, you are advised to clean the Windows Registry path corresponding to the Windows update download path to fix we couldn’t connect to the update service. We’ll try again later Windows 10 issue. You must always be careful in handling the Windows registry, else you may end up losing your files. Follow the below-mentioned steps to tweak registry keys thereby fixing We couldn’t connect to the update service. We’ll try again later Windows 10 error.

1. Press the Windows key, type Registry editor, then click on Run as administrator.

open registry editor as administrator. Fix We Couldn’t Connect to the Update Service in Windows 10

2. Now, navigate to the following folder path into the Registry Editor.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

go to the following path in the Registry Editor

3. In the right pane, search for WUServer and WIStatusServer.

3A. If you cannot find them, you cannot remove the Windows update download path. Move ahead to the next troubleshooting method.

3B. If you can find the entries, right-click on them and click on Delete.

click on Delete. Fix We Couldn’t Connect to the Update Service in Windows 10

4. Finally, restart your computer and check if you have fixed the discussed issue.

Method 16: Perform System Restore

If you are not satisfied with any of these methods, then the only option left is to restore your computer to its previous version. To do so, follow our guide on How to use System Restore on Windows 10 and implement the instructions as demonstrated. In the end, your computer will be restored to a previous state where it does not face any errors at all.

confirm the restore point by clicking on the Finish button

After restoring your Windows 10 PC, check if the issue We couldn’t connect to the update service. We’ll try again later Windows 10 is fixed.

Also Read: How to Add Create Restore Point Context Menu in Windows 11

Method 17: Reset PC

If your computer deals with severe corrupt Windows components, an efficient way to clean all these corrupt components and boot your data is to repair the PC as instructed in our guide How to Reset Windows 10 Without Losing Data. Follow as instructed in this article and at the end, you would have fixed the discussed error.

choose an option from the Reset this PC window. Fix We Couldn’t Connect to the Update Service in Windows 10

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We hope that this guide was helpful and you could fix We couldn’t connect to the update service in Windows 10. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.

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Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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