HBO Max and other streaming platforms have changed the way people watch their favorite shows online. So, you might decide to ditch cable and stream HBO Max for the latest content and original shows. However, it can sometimes pose an issue like HBO Max not working on TV. If you are dealing with the same issue, then you have come to the right place today. We have a perfect guide for you that explains the reasons and how to fix this issue.
Why is HBO Max Not Working on My TV?
Talking about HBO Max, it is easily available on a number of devices and even for free if you already have an Apple, Amazon Store, Roku, or other subscription. But there are several reasons that have been seen to prevent the HBO Max app on your TV from working fine, let us have a look at them briefly below:
- Compatibility issues between TV and HBO Max app
- Server outage of HBO Max app
- Internet connectivity issues
- Loose wired connections
- Outdated app software
- Outdated TV software
- Issues with HBO Max app memory
- A glitch in the TV interface
Follow the below steps to fix HBO Max not working on TV:
1. Press the Home button on the Samsung remote.
2. Go to Apps > Settings > Updates.
3. Select the HBO Max app.
4. Select Update if an update is available.
How to Fix HBO Max Not Working on Samsung TV
The HBO Max app is compatible with almost all Samsung TVs launched in or after 2016. Therefore, you must check if your device is compatible with the HBO Max app by checking its manufacturing date. If all seems to be fine, you can try the troubleshooting methods given below that will help you fix the app and get it to start working again.
Method 1: Wait for HBO Max Server Uptime
Checking the servers of the HBO Max app is the first thing you should move forward with. If the servers of the app are down or due to some technical fault the app servers have been shut down, you should wait for the uptime and use the app after some time. There is no dedicated or official page to check the HBO Max servers, so you can head to the Downdetector website and get to know the issues faced by the app in the last 24 hours.
Method 2: Power Cycle Samsung TV
Another easy solution to resolve HBO Max not working on Firestick involves power cycling your TV. This means turning off and then turning on your device which helps in fixing minor glitches that can cause the concerned problem. To power cycle your TV, perform the steps below:
1. Sign out of the HBO Max app on your TV.
2. Now, unplug the power cable of your TV from the power outlet board.
3. Now, wait for a few seconds.
4. Then, plug the cables back into the power supply.
5. Now, turn on your TV and log into your HBO Max account to check if it is working fine now.
Also Read: Why is HBO Max Not Working on My Computer?
Method 3: Troubleshoot Internet Connectivity Issue
The next important thing to keep in mind is your internet connection which is extremely crucial for the HBO Max on your TV to run without any interruption. If your internet speed is low, your TV and app will lag. To run the HBO Max app smoothly on your Samsung TV, it requires at least 25 Mbps speed. If the requirement is not met, you might face this issue. So, you must check your internet connection speed and troubleshoot network problems. To know more about it, you can refer to our guide on How to Fix Samsung TV Wi-Fi Connection Issues.
Method 4: Reconnect TV to Wi-Fi Network
You can also try reconnecting your TV to the Wi-Fi network along with resolving the internet connectivity issues. It is possible that your TV is disconnected from your Wi-Fi network and needs to connect to it again. This reconnection can be performed using the steps below:
1. Open the Settings menu of your Samsung TV.
2. Now, select the General tab.
3. Next, select the Network option in it.
4. Now, ensure your router is on and select the Wireless option.
5. Then, select your Wi-Fi network and press OK.
6. Finally, enter your Wi-Fi password for the connection to get complete.
Method 5: Power Cycle Router
Another possible answer to why is HBO Max not working on my TV question is in power cycling the router you are using. It is possible that the router you are using is acting up and is not allowing your TV a proper connection. In this case, a soft reset or power cycling can help you resolve the issue.
1. Unplug your router cable from the power board socket.
2. Now, wait for about 30 seconds.
3. Plug the router cable back into the socket board and turn on the power supply.
4. Now, check for the lights on your router and run the HBO Max on your TV to check if the issue has been resolved.
Method 6: Update HBO Max App
The next way to resolve HBO Max not working on Samsung TV is by updating the HBO Max app. An outdated app on your Samsung TV can be one of the reasons why you are unable to stream content on HBO Max. Updating the app will provide additional features, enhanced performance, and bug removal. Therefore, you can perform this update manually using the steps below:
1. First, press the Home button of your Samsung TV remote.
2. Now, go to the Apps section and select Settings in it.
3. Next, select the Updates tab.
4. Now, select the HBO Max app.
5. If an update is available for the app, select the Update button.
When the update is complete, exit the screen and launch the HBO Max app to check if it working now.
Also Read: Fix Error Model Bind on Samsung TV
Method 7: Update Samsung TV Software
An outdated Samsung TV software can also be one of the possible reasons for this issue. This also helps in fixing minor glitches and bugs that improve your TV performance. To update the Samsung TV Software, go through the following steps:
1. On your Samsung TV remote, press the Home button to open the Smart Hub.
2. Now, select Settings from the Smart Hub.
3. Next, select the Software Update option.
4. Then, select the Update Now option.
5. Follow the on-screen instructions to install the firmware update of your Samsung TV.
Method 8: Remove Other Apps
There are a number of apps on Samsung TV that are used to stream movies and other content. Using too many of these apps can slow down your TV and cause HBO Max stuck on the loading screen of Samsung TV. Therefore, you can remove other apps that you don’t use frequently to fix this issue.
1. On your Samsung TV remote, press the Home button.
2. Now, select the app on your TV that you want to remove.
3. Expand its menu by pressing down the navigation key.
4. Now, select the Remove option.
5. Finally, confirm the removal process by pressing the OK button.
6. Repeat the steps above to remove other apps.
Also Read: How to Fix HBO Max Not Working on iPhone
Method 9: Clear HBO Max App Memory
Corrupt files of the HBO Max app are another reason why you are unable to use the HBO Max app. These corrupt files can slow down the app. Therefore, consider clearing the app cache and data to avoid this problem.
Note: Clearing the app cache will make you lose all your saved preferences.
1. Launch the Settings of your Samsung TV.
2. Now, select the Support option in it.
3. In it, select Device Care.
4. Now, select Manage Storage and navigate to the HBO Max app.
5. Press the app to select View Details.
6. Finally, select Clear Cache and exit the menu.
Method 10: Reset Network Settings of Samsung TV
Network settings of your Samsung TV can interfere with its Wi-Fi connection resulting in this issue. So, if you are still wondering why is HBO Max not working on your TV, then try resetting the network settings of your TV.
Note: Steps mentioned below may vary depending on your TV model.
1. Press the Home button of the Samsung TV remote to open the Settings menu.
2. Now, click on the General tab.
3. In it, select the Network tab.
4. Now, navigate to Reset Network and press the Select button.
5. Next, press Yes to confirm your action.
Method 11: Reinstall HBO Max App
Uninstalling and then installing the app again can also help you greatly in fixing minor glitches within the HBO Max application. Therefore, to fix HBO Max not working on Samsung TV, perform the uninstallation process first.
1. After pressing the Home button on your TV remote, select the HBO Max app.
2. Expand its menu by pressing down the navigation key.
3. Next, select the Remove option.
4. Select the OK button to confirm your selection.
5. Once the installation is over, press the Home button on the remote to open Apps.
6. Select the Search icon and enter HBO Max in the search bar.
7. Select HBO Max from the search results and then select Install.
8. On completing the installation, open the app and check if it is working fine now.
You can also refer to our guide on How to Download Apps on Samsung Smart TV for more.
Also Read: Fix Samsung TV Plus Not Working
Method 12: Reset Samsung Smart Hub
Another way to fix HBO Max not working issue is by resetting your Samsung Smart Hub. Samsung Smart Hub is known to navigate the apps easily. In case of a glitch or error in this interface, you can encounter issues in the working of apps. So, to avoid this issue, try resetting the Samsung Smart Hub by following the steps below:
1. Press the Home button to open Settings.
2. Now, select Support and open Device Care.
3. Next, open Self Diagnosis and select Reset Smart Hub in it.
4. Enter your Samsung TV’s Pin.
5. Enter 0000 if you have not set any pin.
Method 13: Contact Customer Support
Lastly, you can try contacting professionals for more help if you are still unable to fix HBO Max stuck on the loading screen of Samsung TV. You can reach out to Samsung Customer Support and tell them the problem you are facing to get it resolved at the earliest.
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Apps like HBO Max require a strong internet connection. Also, due to technical issues, you might find it hard to operate the app. Whatever the reason might be, we hope that our doc on why is HBO Max not working on my TV find you a perfect solution to resolve this issue. Do let us know about your thoughts or queries by leaving them in the comments section below.