Amidst the hustle of daily life, when you’re caught up with many things, sometimes you may not be available or too busy to respond to messages immediately. Here’s when auto-reply comes in. Facebook Messenger allows you to send automated responses to your customers immediately, even when you’re unable to respond in real-time. Want to learn more about the ins and outs of this feature? In this blog, we will show you how to set up auto-reply on Facebook Messenger on Android, iPhone, and Desktop.
Can you Set up an Auto-Reply on Facebook Messenger and How?
Yes, you can set up an auto-reply on your Facebook Business page. With automated responses, aka auto-reply, brands, businesses, and organizations can acknowledge the queries or messages of customers or visitors on their page, even when they’re away or may not converse manually. Usually, these pre-set messages are associated with Facebook Business Pages and are written to be sent in response to customers’ inquiries about your products or services.
Note: You’ll need to switch to the Facebook Desktop website on your smartphone to access this feature.
Option 1: On Android and iPhone
Follow the steps below:
1. Launch your mobile browser, visit Facebook., and Log in to your account if you haven’t already.
2. Tap on the three dots icon at the top right corner and select Desktop site from the drop-down menu.
3. Switch to your Facebook page, tap on Meta Business Suite on the left sidebar section, and then tap on the Inbox option.
4. On the right pane, tap on Manage and then on the Automation icon at the top.
5. Tap on Try it under Instant reply.
6. Below the Channel section, select Messenger, and turn the toggle on for Instant reply.
Option 2: On Desktop
Follow the steps on the Facebook web version on your Desktop to set up an auto-reply Messenger:
1. Visit Facebook and switch to your Facebook Business page.
2. Click on Meta Business Suite in the left sidebar.
3. In the left sidebar, click on the Inbox option and then on the Automation icon from the top right of the screen.
4. Click on the Instant reply option and turn on the toggle for Instant reply.
5. Check the box for Messenger in the Channel section and click on Save Changes from the bottom left corner of the screen.
Also See: How to Turn Off Auto-Reply on Instagram
How to Change Automated Messages on Facebook Business Page
You can change the default automated response on your Facebook business page to something that better reflects your brand. Here’s how:
1. Follow Steps 1-3 from the above-given heading on How to set up auto-reply on Facebook Messenger (Option 2: Desktop).
2. Click on the Edit option given next to Instant reply.
3. In the Message text field, you will see the default automated response. Select and remove it, write your desired message, and click on Save Changes at the bottom-right corner of the screen.
Also Read: 15 Best Auto Responder for WhatsApp
What are the Benefits of Using Facebook Messenger Auto Reply for Your Business?
While we already know that enabling auto-reply on your Facebook Business page eliminates the need for manually typing responses and saves you valuable time, here are some of its other major benefits:
- Increases work efficiency
- Ensures that customers receive instant responses to their inquiries.
- Reduces the need for a large customer service team, thereby saving costs for businesses.
- Boost customer engagement by providing personalized and instant replies.
- Available 24/7, to assist customers anytime and anywhere.
- Enhances the overall customer experience.
Also see: How To Auto-Reply to Texts on the iPhone
What are Facebook Messenger Auto Reply Examples?
Page administrators can configure automatic responses to messages received on their business page. Usually, such messages include information about when the user will be available, alternative contact methods, or any other relevant details. Here are a few ways you can use the Auto Reply feature:
1. Welcome messages
- Hi, thanks for reaching out! How can we help you?
- Hii there! Great to see that you’re interested in our products. Let us know your queries.
- Hii, thanks for getting in touch! We’ll get back to you shortly! Till then browse our page for more information.
2. Away message Auto-reply
- Hi there! Thanks for choosing us. Currently, we’re closed, but we’ll respond to your message ASAP!
- Thanks for your message! Our team is currently unavailable, please hold on till tomorrow, we’ll get back to you soon.
- Hi, thanks for contacting us. Currently, we’re facing technical issues, but we’ll try our best to respond within 24 hours.
3. Customer Details Auto-reply
- Hi, glad to see you! Please let us know your complete address.
- Hii there! To proceed with the order, please provide your contact details.
- Hey there! We appreciate your interest. To help us better assist you, please share your email address.
Also Read: 17 Best Bulk Email Extractor for Lead Generation
How to Set Up Messenger Auto-Reply for Personal Account
Unfortunately, at present, Facebook doesn’t offer a built-in Auto-reply feature for personal accounts. It is only available for Facebook pages. For a personal account, you do have the option to manually send a simple away message.
Also Read: How to Recover Deleted Facebook Page
We hope our guide helped you set auto-reply on Facebook Messenger. Feel free to drop your queries or suggestions in the comments section below and stay tuned to TechCult for more informative blogs.