If Skype keeps disconnecting on your PC, it could be due to network problems or issues with the software. In this short guide, we’ll look into why this happens and give you easy steps to fix it. Let’s figure out the causes and make sure your Skype calls on the computer stay stable and smooth. Ready? Let’s sort it out..
Why does Skype Keep Disconnecting on Windows PC?
The main issue with operating Skype is that it demands large bandwidth and therefore the best internet connection. Apart from the network connection, the following reasons can lead to Skype disconnecting issues:
- An outdated version of the app can prevent it from working well.
- Bug or a glitch in the software of the app or system files.
- Corrupt or damaged files while downloading and installing Skype.
- Insufficient Skype credit can also be the reason why your Skype call shows a disconnection error.
- If a VPN is enabled in your system, it can also slow down your connection.
Method 1: Troubleshoot Internet Connection
As mentioned earlier, internet connectivity is of great importance to Skype. The platform is free to use but requires a good bandwidth of your internet network. Often times, weak or poor connection has been found to be the prominent culprit out of all. To fix this issue, you can simply try restarting your router. You can also try connecting to another network if possible if nothing works out. Also, you can try disconnecting other devices connected to your Wi-Fi to rule out internet issues. If the problem persists and you seem to have weak connectivity, you can easily resolve it with the methods given in our guide, Slow Internet Connection? 10 Ways to Speed up your Internet! Also if you have any issues with the network connectivity, then check our article to troubleshoot internet connectivity problems on Windows 10.
Method 2: Verify Skype Status
If your Skype for business keeps disconnecting even after resolving the internet connection issue, you must check the Skype server. Skype has a dedicated page for Skype Status in which you can check if its programs and features are working fine. The page shows issues with the infrastructure of the application. You can navigate to Skype Status and check if its server is down. In case it is, you can wait for Microsoft to fix it.
Also Read: Fix Skype Does Not Ring on Incoming Calls
Method 3: Add Skype Credit
If you are calling a phone or mobile number using Skype, it requires Skype credit along with a good internet connection. If the credits are not enough in your account, you will not be able to make any calls and will face disconnection issues. You can check your credit using the steps given below:
1. Press the Windows key, type Skype and click on Open.
2. Once you have logged in to your Skype account, click on the three-dot icon at the top of the screen.
3. Now, under the Manage option, click on Skype to Phone.
If there are no credits, you can add them to keep making the calls.
Method 4: Verify Bandwidth Requirements
To avoid Skype keeps disconnecting, a good internet connection is important. Not just that but Skype demands good bandwidth too. Therefore, you must check the bandwidth requirements of your PC to see if it is the root cause behind Skype not working properly. Bandwidth requirements are different for voice calls, video calls, and text chats:
- For a normal voice call, the minimum bandwidth should be 30 kbps.
- For video calls, it should be at least 128 kbps upstream and downstream.
- For high-definition video calls or conference calls bandwidth needs to be a minimum of 512 kbps.
Therefore, it is important to check the bandwidth, you can even make use of some tools to measure it. If you don’t know about any good tools, you can read our guide on 5 Best Bandwidth Monitoring and Management Tools.
Method 5: Update Skype App
If nothing seems to be working till now and you are still wondering why does Skype keep disconnecting while making calls then you should opt for updating your app right away. Most of the time the issue arises due to an outdated app. Running an older version can make your app vulnerable to bugs and other minor issues which can only be resolved with a fresh update installation. To update Skype, follow the instructions given below:
1. Hit the Windows key, type Microsoft Store, then click on Open.
2. Now, navigate to the Library section of the app.
3. Next, click the Get updates button.
In case there are any new updates available, the application will automatically install them on your PC. On updating Skype, you can launch it and check if the disconnection issue has been resolved now.
Method 6: Disable Caller ID
Caller ID is another reason why your Skype call disconnects immediately. If the person you are calling has enabled the Caller ID feature in their Skype account, chances are that they have not saved your Skype contact and the Caller ID is blocking calls from an anonymous caller. This feature is known to disconnect calls immediately with no answer and number disconnection. You can ask the person you are calling if they have turned this option on. You can ask them to disable the feature, or you can try calling them from a different Skype account.
Method 7: Disconnect Users
You must also rule out the possibility of your account being logged in somewhere else or if someone has logged in with the same credentials as yours on a separate device. This is also a common issue to encounter and can result in a disconnection error as well. You can check for other users with the help of the following steps:
1. Press the Ctrl + Shift + Esc keys simultaneously to launch Task Manager.
2. Now, click on the Users tab above.
3. If other users are found, right-click on them, and select Disconnect.
4. Finally, restart your computer and then Skype to see if the issue has been resolved.
Method 8: Close Background Programs
There are times when background programs do not close properly and these active apps keep running in the background and keep on hogging your computer’s network resources, affecting its speed which might ultimately affect the quality of Skype calls resulting in Skype for business keeps disconnecting. If so, you must close all these unnecessary apps from the background and to do so you can take the help of our guide on How to Disable Background Apps in Windows 10.
Method 9: Reinstall Audio Driver
Drivers of your system help to interact hardware with the operating system and are really useful components. However, often times an outdated or problematic audio driver can interfere with the functions of other applications on your system, in this case, Skype keeps disconnecting while calling. Therefore, you must either update the outdated audio driver or simply reinstall it to resolve issues with its corrupt files. You can read and know all about How to Uninstall and Reinstall Drivers on Windows 10 in our informative guide.
Method 10: Verify International Roadblocks
You must also be aware of the fact that your country might be blocked for apps like Skype due to national firewalls. Internet Service Providers might have filtered these services in case you have your own phone business. Therefore, you must be aware of any such roadblocks too.
Also Read: Fix Skype Camera Not Working on Windows 10
Method 11: Reinstall Skype App
The last option that is left for you if you have tried all the above-mentioned fixes is to reinstall Skype on your device. A fresh copy of Sype helps to resolve issues with the application in the form of corrupt files and it eventually resolves Skype keeps disconnecting too. So, reinstall the app using the steps provided below:
1. Press Windows + I keys simultaneously to launch the Settings program on your PC.
2. Now, click on the Apps utility.
3. Next, locate Skype in the list and click on it to select Uninstall.
4. Confirm the process by again clicking on Uninstall.
5. Once done, reboot the PC.
6. Next, open Microsoft Store from the search bar menu.
7. In it, search for Skype and click on Get to install it again on your PC.
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We hope that our doc on Skype keeps disconnecting issue did guide you well on different reasons that trigger call interference in the app and multiple methods that can help you fix it. Let us know about your thoughts, queries, or suggestions by leaving your comments below.