Do you get the message: We don’t have sufficient information to reset your security questions, when you try to reset Apple ID security questions. Continue reading as this guide will certainly help you fix Apple cannot reset security questions issue.
Being an iOS or macOS user, you must be aware that Apple takes data and user privacy very seriously. Aren’t we glad! Apart from the built-in iOS privacy measures, Apple uses Security Questions as an Authentication system or an additional layer of protection. Capitalization & Punctuation of your answers is critical when it comes to answering your security questions. But, if you forget the answers, you could be blocked from accessing your own data and from purchasing new applications. In such scenarios, you have no choice but to reset Apple ID security questions. Hence, it is suggested that you should:
- Try to follow a syntax that you would use normally.
- Choose questions whose answers you are most likely to remember.
Regrettably, if you do not remember how you typed it years ago, you will not be allowed to log in even though your answer is correct. Read below to learn Apple change security questions.
Table of Contents
How to Fix Apple Cannot Reset Security Questions
First and foremost, you need to validate your identification successfully, before you begin to reset your security questions.
On the verify AppleID webpage, you are given the following options:
- Adding your Apple ID
- Resetting your password
- Resetting your security questions
The catch is that you must know all the answers to your security questions in order to update your password, or you must remember your password in order to reset your security questions. Thus, you have two ways to proceed, as explained below.
Option 1: If you remember your Apple ID & Password
You can log in to your account, and choose three new security questions as follows:
1. Open the given link iforgot.apple.com
2. Log-in with your Apple ID and Password.
3. Tap on Security > Change Questions.
4. In the pop-up box that appears, tap on Reset Security Questions, as shown below.
5. Type your Recovery email address to receive a reset link.
6. Go to your Mail Inbox and tap on the reset link.
7. Tap Reset Now.
8. Sign in with your Apple ID and password on the next screen.
9. Choose a new set of security questions and their answers.
10. Tap on Continue > Update to save the changes, as shown.
Option 2: If you do not remember your Password
In this case, you will have to reset your password. Based on your security settings, you can receive a passcode on another Apple device where you’re already logged in. On this device, do the following:
1. Tap on Settings.
2. Tap Password & Security.
3. Reset your password as per the instructions provided.
Now, use this new password to reset AppleID security questions as explained above.
Let us now move to Apple change security questions when you don’t remember Apple login credentials.
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How to Reset Apple ID Security Questions
If you can’t remember your password or the responses to your security questions, you can still manage to complete the Apple change security questions task.
Option 1: Log-in through your Backup Account
1. Navigate to the AppleID verification page in any web browser.
2. Type your Apple ID and recovery email address to get a verification email.
3. Tap on Reset link in the verification email.
4. Reset your password and then, reset AppleID security questions.
Note: If you cannot access your registered email id, then you will need to restore access to this email account in order to receive the Reset link for Apple verification. You can get an Authentication code on the alternate email account or your phone number, depending on your preference set during account creation.
Option 2: Two Factor Authentication
When you enable two-factor authentication, an authentication code will be sent to the iOS devices on which you are already signed in. This is the safest way to protect your account and recover it as well. You can enable two-factor authentication on your iPhone, iPad, or iPod touch operating on iOS 9 or later, and even on your Mac running OS X El Capitan or later.
1. Connect your iPhone or iPad to the internet using mobile data or Wi-Fi. Then, open Settings.
2. Tap on your name displayed at the top of the Settings screen to view all details regarding your phone and your Apple ID.
3. Tap on Password & Security, as shown.
4. Here, tap on Two-Factor Authentication, as depicted below.
5. Type your Trusted Phone Number to get a verification code.
Note: If you want to update your phone number, make sure to do so through the Apple settings, or else you will face trouble while receiving the login codes.
As long as your mobile number and email address are still valid and accessible, you can quickly log into other Apple devices without having to answer the security questions.
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Apple Change Security Questions: Contact Apple Support
Apple Support team is very helpful and attentive. However, to reclaim your account, you will need to wait for some time and go through a rigorous verification process. You may be asked to verify:
- your credit or debit card
- answers to security questions
- security questions
- purchase details from when you bought the Apple product.
If you are unable to provide the correct responses, your account will be placed in Account Recovery Mode. Account recovery suspends the usage of Apple ID until it has been properly vetted.
To ensure the utmost security of its users, Apple employs a Blind framework. The Apple representatives can only view the security questions and not the answers. Empty boxes are provided to enter the answers received from the user. Nobody can access the correct replies to the security questions because they are encrypted. When you tell them the answers, they enter them into the database, and the system determines whether they are correct or incorrect.
Contact Apple via 1-800-My-Apple or visit Apple Support Page to rectify this issue.
The security infrastructure developed around Apple is intended to keep you and your personal information extremely secure. Nevertheless, if you truly cannot recall your passcode or security answers and are unable to work with the Apple Support team to obtain access, you would lose your earlier account. You may need to create a new account. However, you will lose all of your previous transactions as well as access to all of your favorite apps.
Frequently Asked Questions (FAQ)
Q1. How do I reset my Apple ID without email or security questions?
When it comes to accessing your encrypted Apple ID for security purposes, Apple assists you by addressing your Apple ID security questions. However, matters get complicated when you can’t provide those answers. That’s where unlocking your Apple ID comes into play.
- Unlock Apple ID by using Two Factor Authentication
- Remove Apple ID by using AnyUnlock without Security Questions
- Unlock Apple ID by using Recovery Key
- Contact Apple Support for Help
Q2. How long do I have to wait to reset my Apple security questions?
Typically, 8 hours. After the waiting time has expired, try resetting your questions again.
Q3. What to do if you forgot the answers to your Apple ID security questions?
Follow this step-by-step guide to reset the security questions of your Apple account:
1. Visit iforgot.apple.com
2. Put in your Apple ID and tap on Continue.
3. From the two given options, tap I need to reset my security questions. Then, tap on Continue.
4. Put in your Apple ID and password, and tap Continue.
5. To confirm your identity, follow the onscreen instructions.
6. Selection of a new set of Security Questions and answers.
7. Tap on Continue
8. Once you’ve reset your security issues, enable two-factor authentication.
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Did any of these methods work? Were you able to reset AppleID security questions. Let us know in the comment section below.