With the Messenger app, you can communicate through voice or video calls in addition to texting. But as the app bumps into bugs, you may be bothered by the errors when placing a call or when someone calls from the other end. This can interrupt your conversation causing frustration for you. So, we have jotted down some of the most effective fixes for Facebook messenger calls not ringing error. So, keep reading to solve the problem and enjoy uninterrupted conversations with your friends and family.
How to Fix Facebook Messenger Calls Not Ringing
In this article, we will learn how to fix the calling issue faced by our readers who use the Messenger app. Before that, let us gain insights on the reasons.
Quick Answer
Try updating your Messenger app and re-login to Messenger. You can also check your device is on silent mode or not. If so then try to increase the ringtone volume.
Why are Calls Not Ringing on Facebook Messenger?
Following are some of the reasons for the said problem:
- Weak network connectivity
- Faulty server
- Obsolescence of app
- Messenger Notifications disabled
- System notifications turned off
- Restrictions on internet data and battery usage
- Muted chats
- Corrupt files
- Active DND on the device
Before we head towards some of the multistep methods, let us consider some basics that may be why you are seeing the issue.
Note: The steps are performed on Samsung Galaxy S20 FE 5G (Android 13 One UI 5.1). Depending on your brand/model of smartphone, methods could have slight variations.
Method 1: Wait for Server Uptime
Revive the internet connection to the device, or switch the internet source from mobile data to Wi-Fi if you have one, for an increase in speed. Moreover, adjust the volume on the device if it is low for you to be able to listen to a call. Even when the Messenger server is down, you might notice the trouble. Check for that on Downdetector.
Method 2: Unmute Messenger Contacts
There might be a possibility that when a particular contact places a call with you on Messenger, you are not able to hear the ringtone. However, when any other contact calls you, the phone rings. This indicates that you may have muted that person on Messenger. To unmute a contact in the Messenger app, follow the below steps:
1. Launch the Messenger app.
2. In the Chats tab, tap on the contact you want to unmute.
3. Tap on the i button at the top-right corner of the screen.
4. Select Notifications & sounds.
5. Enable notification sounds for the particular contact. Also, ensure that the toggle for Calls is turned on.
Also Read: How to Turn ON/OFF Chat Heads on Messenger
Method 3: Enable In-app Notifications Settings
As we discussed above, to avoid the bush that app notifications cause, users keep it disabled on their devices. It is important to enable them to resolve this issue to fix Facebook Messenger calls not ringing. To enable the notifications for the Messenger app on your Android device, you can follow these steps.
1. Launch the Messenger app on the Android device.
2. Hit the Hamburger icon (three horizontal lines) at the top-right corner.
3. Tap on the gear (settings) icon.
4. Now, scroll down and select Notifications & sounds.
5. Toggle on to Allow notifications.
Note: When you toggle to turn it on, it would take you directly to the phone settings window for App notifications to enable it.
Note: Go back now and set the ringtone and customize the notifications for the Messenger app.
Method 4: Enable System Notifications
If in the last step, you enabled notifications for the Messenger app on your Android device and that did not fix Facebook Messenger calls not ringing error on the device, you should check if your phone is allowed to ring and show notifications.
1. Swipe down the notification bar at the top of your screen.
2. Here, locate the sound title.
3. If your device is set to Mute, then tap on it to change to Ring.
Also Read: Top 10 Ways to Fix Error Loading Media in Facebook Messenger
Method 5: Update Messenger App
If the above things are intact, let’s try the first method. We already know that an outdated app is capable of causing minor or major errors in it. To fix it, you would have to install the app in its latest version. Read out our guide to Update apps on Android.
Method 6: Unrestricted Data Usage
Even if you have a good and optimal internet connection that runs high-speed internet on devices around you, the same may not be experienced in your device if you have restricted the usage of data for certain applications.
1. Launch Settings on your phone.
2. Tap on Connections.
3. Tap on the Data Usage option.
4. Hit Data Saver.
5. If it is on, slide the Turn on now toggle and turn it off.
Note: If you do not want to turn the data saver off on your device, you can choose to turn it off only for Messenger app as well. Tap on Allowed to use data while Data saver is on. Turn off the toggle for Messenger.
Also Read: Messenger Notification But No Message? How to Fix It
Method 7: Disable Background Restrictions for Messenger
Background restrictions save the battery on a device to be consumed when the app is not being used.
1. Tap and hold the Messenger icon and hit the ‘i’ button.
2. Click on the Battery option.
3. Choose Unrestricted.
Method 8: Disable Do Not Disturb
If you have enabled the DND mode on your device because you spend most of your day at the workplace or you choose peace over anything else, it is your choice. However, this needs to be disabled to fix Facebook Messenger calls not ringing error, unfortunately.
1. Open Settings on the device.
2. Tap on the Notifications option.
3. Hit Do not disturb.
4. Turn off the toggle for Do not disturb.
Note: You can customize the auto activation and deactivation of DND services for a particular time period on your smartphone by adding your own schedule. i.e., Add Schedule
Also Read: How to Ignore and Unignore Messages on Messenger
Method 9: Clear Facebook Messenger Cache Data
If you are experiencing Facebook Messenger call not working Android or on your iOS device, try out by clearing out the cache data and making some space for the app to function properly.
1. In the Settings of the Android device, scroll down and tap on Apps.
2. Scroll down and choose the Messenger app.
3. Tap on the Storage option.
4. Select Clear Cache to clear.
Also Read: How to Start a Secret Conversation on Facebook Messenger
Method 10: Complete Reinstallation of Facebook Messenger
The final attempt to follow if you notice Facebook Messenger call not working Android is to uninstall the app and reinstall it.
Note: The following methods were tried on Samsung S20FE 5G (Android 13 One UI 5.1).
1. In the Settings of the phone, tap on Apps.
2. Navigate to Messenger app and select it.
3. Select the Uninstall option.
4. Re-install from the Google Play Store.
5. Log in to your Messenger account and check if the issue is resolved.
Ultimately, if none of the above methods work to resolve the issue, then it indicates that the app has encountered a bug and you would have to wait until the bug is fixed by their team. Check for any official statement from Facebook on the official Messenger Twitter handle or on the Meta Newsroom Twitter handle. You can also reach out to the Facebook Messenger support help center.
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- 10 Ways to Fix Facebook Messenger lagging on Android
- How to See Archived Messages on Facebook Messenger
With that, we end the article. We hope that with the help of this guide you were able to fix the Facebook Messenger calls not ringing issue. If you have any queries or suggestions, feel free to drop them in the comments section below.
