Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Messenger is an instant messaging app developed as Facebook chat in 2008. Messenger provides unlimited text chats, voice, and video call features. The application helps Facebook users to stay in contact with each other via text or call communication. Apart from exchanging conversations, you can also send photos and videos via a chat on the app. While most of the time, Messenger is easy to operate, it can sometimes cause a bit of ruckus when it comes to picture loading on the platform. Our today’s doc on error loading media in Facebook Messenger will help you with fixing this issue. Pictures not loading on Messenger is not new, it has been seen to occur due to a number of reasons that we will unfold in the doc today. Also, you will get to try multiple methods to fix image loading failed in Messenger. So, without further ado, we shall get started with our guide and get you acquainted with media loading issues Messenger, why it occurs, and solutions to resolve it.

Top 10 Ways to Fix Error Loading Media in Facebook Messenger

How to Fix Error Loading Media in Facebook Messenger

There are many reasons why photos are unable to load on your Messenger app. Below is a list of some of these reasons that can result in the error on your mobile device (Android or iPhone).

  • The outdated operating system of the device.
  • Slow internet connection or unstable internet network on phone.
  • Enabled Data Server feature on Messenger.
  • Low storage space on your device.
  • Low RAM or ROM.
  • Permission issues with Facebook App settings.
  • Corrupt cache files on your device.
  • Compatibility issues with operating system features.

While there are a number of reasons that can stop images or media from loading in Messenger, there are some easy troubleshooting ways to resolve the issue as well. From freeing up space on your device, updating the device to a recent software version to checking unused apps or programs, there is a lot you can do. Let us look at the different ways below in which you can download media without an issue on Messenger:

Note: All steps below are performed on an Android phone (Vivo 1920).

Method 1: Refresh Device

The first method involves refreshing your mobile phone by toggling the airplane mode. Airplane mode helps resolve network connectivity issues. Enabling airplane mode and disabling it helps you resolve image failed to load Messenger error. So, toggle airplane mode using the steps below:

1. Tap on the Settings icon on your device screen.

Tap on Settings

2. Now, select Other networks & connections in Settings.

Select Other networks and connections. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

3. Next, toggle on Airplane mode.

Toggle on Airplane mode

4. After some time, toggle off Airplane mode.

Now, reopen the Messenger app and check if you download the images now.

Method 2: Troubleshoot Internet Connection

If refreshing the device did not help you with resolving the media loading error on Messenger then you must check your internet connection. To operate Messenger properly, a strong and stable internet connection is required. If the requirements are not met, it can result in the app acting up and throwing picture not loading errors. So, if your internet is slow & lagging, you can check our guide on How to Boost Internet Speed on Your Android Phone and work with your data speed.

Check Internet Connection

Also Read: How to Leave a Group Chat in Facebook Messenger

Method 3: Restart App

If you are sure of your internet connectivity, you can simply try restarting the Messenger app on your device to fix error loading media Messenger. You can simply close all background apps and launch Messenger again. You can also try restarting your device if the app restart does not work.

Restart App. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Method 4: Monitor Server Outage

You must also check the Facebook Messenger server status to rule out the possibility of any technical fault in case you are unable to load images in chats. You can visit sites like Downdetector and find out the status of the app easily and wait out if any technical fault is found.

Check Messenger Server Status. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Method 5: Allow Messenger to Use Mobile Data

Your smartphone allows you to manage data permissions for each app separately that is installed on your device. If there is error loading media in Facebook Messenger, you must permit it to use mobile data. To allow Messenger to use data, follow the instructions given below:

1. Tap on Settings on your mobile phone home screen.

Tap on Settings

2. Navigate to Apps & permissions and tap on it.

Navigate to Apps & permissions. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

3. Now, open App manager.

Open App manager

4. Locate and open Messenger from the list.

Open Messenger

5. Select Data usage in App info.

Select Data usage

6. In it, toggle on Data network SIM 1.

Toggle on Data network SIM 1. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Also Read: How to Unblock yourself on Facebook Messenger

Method 6: Disable Data Saver Mode

There is a data saver feature in Messenger for Android phones that must be disabled in case you are unable to download media during Messenger conversations. While this feature is an asset during an unlimited data plan, it can also prevent the app from downloading media (photos & videos). Therefore, you must disable the data saver mode using the following steps:

1. On your Android device, launch the Messenger app.

Launch Messenger app

2. Now, tap on your Profile picture at the top-left.

Tap on your profile picture. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

3. Next, select Data Saver.

 Select Data Saver

4. Disable the Off option in it.

Disable the Off option

Method 7: Update Messenger App

Next, to resolve pictures not loading on Messenger error, you must make sure that your Messenger app is up to date. An outdated app is one of the primary reasons why media downloading errors occur. Therefore, you must update Messenger from Google Play Store using the following methods.

1. Open the Play Store app on your Android phone.

Open Play Store

2. Tap on your name icon at the top-right.

Tap on your name icon. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

3. Now, select Manage apps & device from the menu.

Select Manage apps & device

4. Tap on Updates available under the Overview tab.

Tap on Updates available

5. Select Messenger from the list.

Select Messenger

6. Finally, tap on Update.

Tap on Update. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

Also Read: Facebook Messenger Rooms and Group Limit

Method 8: Clear Device Cache

Like other apps & programs on your device, when you use Facebook Messenger and exchange photos videos, and messages on it, the app collects temporary data on your mobile phone. This cache data tends to build up with time and can lead to image failed to load Messenger error. Therefore, you must clear your device cache to help improve the app’s performance. You can learn more about it from our guide on How to Clear Cache on Android Phone (And Why Is It Important).

Clear Device Cache

Method 9: Use Messenger Lite

If there are memory issues on your Android device that are leading to error loading media Messenger, you must try using a stripped-down version of Messenger, which is Messenger Lite. Downloading it will help you operate Messenger fast and will also let you have enough storage on your device. You can download the app easily from Google Play Store or third-party sites on your Android.

Install Messenger Lite

Method 10: Reinstall Messenger

The last way to help you resolve error loading media in Facebook Messenger involves reinstalling Messenger. It is possible that the Facebook Messenger app that you have installed has a corrupt installation file. If so, you will not be able to load media in it, therefore, you must do a fresh install of the app to fix pictures not loading on Messenger problem.

1. Launch Settings and tap on Apps & permissions on your Android.

Navigate to Apps & permissions

2. Next, select App manager and navigate to Messenger in the list.

Open Messenger. Top 10 Ways to Fix Error Loading Media in Facebook Messenger

3. Open Messenger and tap on Uninstall.

Tap on Uninstall

4. Confirm the step by tapping on OK.

Select OK

5. Once the process is complete, launch Play Store on your phone.

Open Play Store

6. From the search bar, find and open Messenger.

Search Messenger

7. Tap on Install to download the app again on your device.

Hence, these are the troubleshooting methods to solve pictures not loading on Messenger issue.

Frequently Asked Questions (FAQs)

Q1. Why does error loading occur?

Ans. One of the main reasons for error loading is the size of the file. More data from a photo or a video means it will take more time to upload. Therefore, it might cause issues in loading, especially if it is a large media file.

Q2. How can I get rid of the loading error on my phone?

Ans. To resolve the loading error on your phone, you can try fixing the poor internet connection, restarting your phone, clearing your phone cache, or simply refreshing your device.

Q3. Why is there a send a failed message on Messenger?

Ans. If you receive a send failed message on Messenger, it can be due to a technical problem or an issue from the recipient’s end. You can try restarting your phone and then restarting the app.

Q4. Why am I unable to send pictures on Messenger?

Ans. The inability to send pictures on Messenger can be due to insufficient storage space on your phone or due to a limited amount of data that makes it impossible to send files that are larger than a few kilobytes.

Q5. Why are videos on Messenger not loading?

Ans. Videos not loading on Messenger can result if the person you are trying to reach on the app is on an older device that cannot support the video size you are trying to send.


We hope that our doc on error loading media in Facebook Messenger was successful in clearing all your doubts regarding the causes of the error and different ways in which you fix it. If you have any other suggestions for us or have queries to make, then leave them below in the comments section.

Posted by

Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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