How to Fix User Not Found on Instagram

It is unlikely for anyone with a smartphone and access to the internet and not heard of Instagram. Instagram is one of the easiest ways to find people on the internet. You can get connected to your friends and influencers just by hitting the follow button. How convenient! But what if you absolutely cannot find a person on Instagram? Are you wondering what does user not found mean on Instagram as you search for the name on the app? Well, if that’s the case, don’t worry! We are bringing you the perfect guide on how to fix user not found Instagram and Instagram user not found when logging in.

How to Fix User Not Found on Instagram

How to Fix User Not Found on Instagram

Launched on October 6th of 2010, Instagram soon became a global favorite. With just a tap you can have a glimpse at people’s lives. Keep reading to find out how to fix user not found Instagram.

Note: Since smartphones do not have the same Settings options, they vary from manufacturer to manufacturer. Hence, ensure the correct settings before changing any on your device.

What Does User Not Found Mean on Instagram?

Usually, the User Not Found error in Instagram means that the profile you have been attempting to find or visit is unavailable to you. This message pops up on your screen as the user is not found when you visit the profile manually. This can happen due to several reasons and we have listed some of the user not found reasons Instagram for you today. Let us dive into the causes of this issue before understanding how to fix user not found on Instagram.

  • You might have made a typo: In this fast pace world, often people misspell when searching for a profile, which can cause the error user not found on Instagram.
  • The user might have temporarily disabled or deleted their account: If a person wants to temporarily or permanently disable their account, Instagram allows them to do so. This convenient option is for everyone who wants to take a break from social media and can return whenever they want to. If you are not sure whether that person has disabled their account, ask your friend to check from their Instagram account to make sure.
  • The user might be temporarily or permanently suspended by Instagram: Instagram has its own user policy and Instagram can suspend anyone who violates the policies. These violations can include inappropriate behavior, abusing posts and comments, abusing another account, buying likes and followers, harassment, etc. Usually, the suspension or bans last for a limited time but can also be permanent depending on the violation. This can be another reason for the issue. Unfortunately, you cannot do anything to fix this issue until the suspension or ban is lifted.
  • The user might have changed their username: Changing your username helps your account to be unique and creative and it is a piece of cake. If you are searching for how to fix user not found Instagram, a changed username might be your key to the lock. If the profile changed the username, you would not find the same account with the old username which may be the cause of the user not found message.
  • It might be a temporary glitch: Sometimes there can be a glitch in the app itself. When you can find the username or account, from the website, it can be a hint that there could be a glitch in the app. To fix this issue, you can exit the app, reboot your phone, ensure the internet connection, or update the app.

How to Fix User Not Found When Logging into Instagram?

Isn’t it annoying when you get the user not found error while logging in? It sure can be quite frustrating, but we can fix the Instagram user not being found when logging in issue. Let us waste no time and dive right in!

Method 1: Restart Phone

Restarting the device can almost work every time when solving an issue. In this case, too, restarting or rebooting your device might help. It is perhaps one of the simplest ways to know how to fix user not found when logging into Instagram. To restart your smartphone, follow the steps below:

1. Press the Power button on your device.

2. Tap the Reboot option.

Note: If you tap the Power off option, you have to hold your Power button again to restart your phone.

Now, in the next pop-up menu, tap the Reboot option

Method 2: Wait for Instagram Server Uptime

Apps owned by Meta such as Instagram, Facebook, etc., are most likely to suffer from server downtimes as millions of people around the globe use the apps. Test the browser and the app version to see if the issue persists, also to be sure, ask your friends if they are also facing the same issue. By doing that, you will have a clear picture of whether the issue is general or not and give time to resolve it. Here is how you can do this:

1. Visit the DownDetector website on your browser.

2. Click on the search box as shown.

downdetecter official website

3. Search for Instagram and look for an update regarding the issue.

3A. If you find several reports about a glitch, it means there is a server issue.

3B. If there are no complaints, the User reports indicate no current problems at Instagram message will be displayed.

downdetector instagram search no complaints. | How to Fix User Not Found on Instagram

Also Read: Top 10 Methods to Search Instagram Users by Name and Location

Method 3: Troubleshoot Internet Connectivity

Having a poor internet connection can also cause interference with logging into your Instagram account, which can also result in the user not found error. Make sure to turn off and then turn on your cellular data, or if using Wi-Fi, make sure you have stable connectivity. Come back to the login page later and try logging in again. Also, read and follow our article on The Ultimate Android Smartphone Troubleshooting Guide to learn the ways to troubleshoot your internet connection on your phone.

Wi-fi turn off

Method 4: Update Instagram App

An older version of Instagram can also be a probable cause of this issue. Using an updated version of Instagram provides you with a service with most of the nugs of the older version fixes enabling a better user experience for you. Try updating the Instagram app. Follow the given steps to update the Instagram app.

1. Open the Google Play Store app on your phone.

2. Tap on the Profile icon from the top right corner.

Profile picture on Play Store

3. Next, tap on Manage apps and device.

select Manage apps and device. | How to Fix User Not Found on Instagram

4. Tap on Updates available.

Updates available on Play store

5. Tap on Update next to the Instagram app from the list.

Instagram Update on playstore

Also Read: Fix No Steam User Steam Error on Garry’s Mod

Method 5: Clear Instagram Cache Files

Clearing the cache files might help resolve this issue. As cache files are mostly unnecessary, deleting them will not affect your experience with Instagram whatsoever. Do not know how to clear cache files? Worry not as we have provided the steps all for you.

Note: The following steps are performed on Xiaomi Redmi Note 9 Pro.

1. Launch Settings on your phone.

2. Swipe down and tap on Apps.

Scroll down to Apps.

3. Tap on Manage apps.

Select Manage apps.

4. Locate and tap on Instagram from the available list.

Navigate Instagram and tap on it. | How to Fix User Not Found on Instagram

5. Next, tap on Storage.

tap on Storage.

6. Then, tap on Clear data.

On the bottom of the Storage-Instagram page, tap on Clear data.

7. Tap on Clear cache from the popup menu.

Select Clear cache. | How to Fix User Not Found on Instagram

8. Tap on OK to confirm the action.

Tap OK to confirm.

Method 6: Login Via Instagram Website

Instagram is easily available in the form of an application as well as in a web version. If in the app, Instagram user not found when logging in, then try the web version instead.

1. Visit the Instagram website on your browser.

2. Enter your Phone number, username, or email and Password in the respective boxes.

Enter your Phone number, username, or email.

3. Now, click on Log in.

Enter your Password and then, click on login. | How to Fix User Not Found on Instagram

Also Read: How to Get an Inactive Instagram Username

Method 7: Change Account Password

Although this is just one of the possible ways to resolve this Instagram user not found when logging in issue. It is one of the most simple and best ways to tackle this issue by just changing or retrieving or even resetting your Instagram login password. This can happen because the user error often occurs when your passwords and username don’t match. The smallest error like having cap locks on can create a big problem in the login of your account. Always double-check your password and username. Here are the steps to change your Instagram password.

1. On the Instagram Log in page, tap on Forgot password?

Forgot password on Instagram

2. Enter your Email, Phone, or Username.

Enter your Email, Phone, or Username

3. Tap Send Login Link.

Tap Send Login Link.

4. On the Confirm it’s You to Login page, mark the I’m not a robot captcha and tap on Next.

In the Confirm it’s You to Login tick the I’m not a robot. Then, Tap Next. | How to Fix User Not Found on Instagram

6. Tap OK to continue logging in.

Note: Check your registered email account to find a confirmation email from Instagram.

Tap Ok to continue login.

Method 8: Reinstall Instagram App

It is highly likely that the Instagram app may have some glitches. There is no need to panic as you have the option to uninstall the app and reinstall it later. Apart from your Instagram reel drafts, no data will be lost during this process. Follow the steps below to reinstall.

1. Tap and hold the Instagram app from the app drawer.

Long tap the Instagram icon

2. Tap on Uninstall.

Tap on Uninstall | How to Fix User Not Found on Instagram

3. Confirm that you want to remove the app by tapping on Uninstall.

Confirm that you want to remove the app

4. Download and install the Instagram app once again from Play Store.

Tap on Play Store

Also Read: Fix NVIDIA User Account Locked in Windows 10

Method 9: Contact Instagram Customer Support

We really hope that the given methods helped you out finding the fix for how to fix user not found Instagram. However, if you are still facing this issue, you can always visit the Instagram Help Center. Describe your issue to get a solution.

Instagram Help Center | How to Fix User Not Found on Instagram


We hope that by now you have learned why Instagram user not found when logging in and how to fix user not found Instagram. You can let us know any queries or suggestions about any other topic you want us to make an article on. Drop them in the comments section below for us to know.

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