How to Contact TikTok Support

How to Contact TikTok Support

Most of you know TikTok. It is a video-centered social media platform that has gained immense popularity. They enable users to watch, create short videos on any topic within 15 seconds, and share them with others via mobile phone. Sometimes, you have to contact TikTok for support since you might face issues. If you are looking for how to contact TikTok and what is TikTok Customer Support Phone Number or email address, then this guide will help you.

How to Contact TikTok Support

How to Contact TikTok Support

The unknown fact to many is that the idea of TikTok originated from the app Musical.ly. Now, does this app seem familiar to you? When you think about it, you can figure out that it was present before TikTok. In fact, you can say that Musicaly.ly is the predecessor of TikTok. The accounts of Musicaly.ly migrated automatically to TikTok when the Chinese-tech company ByteDance acquired it. Though it originated from Musicaly.ly, the app TikTok is well-known for unique features like editing recorded videos with filters, effects, and background music and directly uploading them, collaborating to make duet videos even in different locations. Issues are inevitable with its wide range of contents, features, and options.

Why do you need to contact TikTok?

Before we jump to how to contact TikTok, let’s check why do you actually have to do it:

  • Account Restriction: You need to contact TikTok if you’re account has been restricted.
  • Shadow-ban: If in case, your account has been banned, you need to know how to contact TikTok to solve the issue.

What is the TikTok Support Phone Number?

When you search online for a TikTok support phone number, you would be surprised that you cannot find one. Unfortunately, the TikTok app does not have a phone number to call and get help. Alternatively, you can contact them via TikTok customer support e-mail or other social media platforms. The TikTok customer support e-mail is lert@tiktok.com. But remember that there are multiple e-mail addresses available for distinct types of info you need or different locations you live, which are given in the article further elaborately.

TikTok Contact page

Also, there are other ways to contact TikTok than from TikTok customer support email. Check it out and learn how to contact TikTok based on your need.

Also Read: How to Change Your Number on TikTok

Method 1: Via Facebook

You can visit the official TikTok account on the Facebook platform to find information. On the page, you could see posts, videos, information on ads, photos, and so on that could possibly provide you with relevant solutions. Please note that you cannot send a message directly through Facebook, but commenting on their post could get you a response.

TikTok facebook page

Method 2: Via Twitter

To contact TikTok via the Twitter platform, you need to brief the issue through a message and send it directly to the @TikTokSupport Twitter handle. They reply to the messages as they are available seven days a week from 8 AM to 5 PM PST.

TikTok support twitter page. How to Contact TikTok Support 

Also Read: How to Remove Filter from a TikTok video

Method 3: Via TikTok Feedback Form

You can contact the TikTok official team using its feedback form when you are facing problems like your account ban, feature request, creator fund, reporting abuse, and so forth. You could find various predetermined reasons on the feedback form page and choose one as per your problem. Here is how to contact TikTok support by following the steps given below.

1A. Open the Tiktok feedback form on a web browser on your desktop/laptop.

share your feedback. How to Contact TikTok Support 

1B. Open the said link on the phone browser as shown.

The image shows the feedback form. How to Contact TikTok Support 

2. Fill in the details required on the form. Here, your e-mail address is mandatory.

3. Provide your TikTok username, even though it is optional.

4. Select a relevant option on the Topic field and type the issue you have under the How can we help? section box.

5. If you have any screenshots to give TikTok, click the Upload link and share it.

Note: You can attach up to 10 documents. This is optional.

6. Confirm the declaration and click Submit to submit the form successfully. Once submitted, TikTok will get back to you through the e-mail address you gave.

click on submit

Method 4: Send E-Mail to TikTok Support

For any social media platform, you can find contact support via e-mail. In the same way, you can contact TikTok support through e-mail on their official page. There are four kinds of e-mail available in TikTok. Check out TikTok customer support email addresses and their purposes given below. Then, choose one as per your requirement.

Option I: Business Inquiries

If you are an influencer or starting to be one and looking to find out about TikTok’s cash-out process, mail them via the business e-mail address mentioned below. These e-mail addresses are location specific. Therefore, choose one for your region or country. Also, you can write the e-mail in your native language with a clear explanation, and you will get a response from the same language. If you have received a reply in English, you can switch to the same for further conversations. Following are some TikTok customer support email addresses.

Option II: Advertisement Inquiries

If you are looking to advertise your business or brand and want to enquire regarding it, send your queries through the e-mail address advertise@tiktok.com. The TikTok support team will provide all the advertisement-related details you need to market your band.

If your ad is causing an issue or campaign related to the advertisement is not performing, feel free to send an e-mail to adreview-support@bytedance.com with a detailed explanation of your problem.

Option III: Press Inquiries

To get real and accurate information about the app TikTok, its features, and the latest updates, don’t hesitate to contact TikTok Team using the e-mail pr@tiktok.com.

Option IV: General Inquiries

TikTok gladly accepts any feedback or suggestions you want to give. This is TikTok customer support email address feedback@tiktok.com where you can send your ideas, recommendations, feedback, and general questions.

Also Read: How to get Chinese TikTok on iOS and Android

Method 5: Via TikTok Report a Problem Page

If you are struggling with some features on the app, you can report it via the TikTok app itself. Here is how to contact TikTok support from the app. To do it, follow the steps given below.

1. Open TikTok and sign in to your account.

2. Now, tap on Me to go to your TikTok profile.

3. Tap on the three dots to go to the settings and privacy page

The image show the three dots to open settings and privacy page. How to Contact TikTok Support 

4. Tap on the Support in the header, then select Report a problem.

The image show the report a problem option

5. You will land on the Feedback and help page.

 The image shows the feedback and help page

6. At the end of the page, tap on No if your problem is unresolved.

The image shows the option to put more feedbacks I’d the issue remains unresolved. How to Contact TikTok Support 

7. Tap the Still have problem option.

8. Describe your problem on Report a problem page

9. Tap on Report to submit your report to TikTok.

The image shows the report a problem form. How to Contact TikTok Support 

Once contacted by the support team, they usually respond within a few hours. If they did not reply, it could be due to the increased traffic of e-mails they need to answer. You have to wait for some more time. But if it’s been too long, you can send a follow-up mail and check it.

Pro Tip: TikTok User Guidelines

Always ensure your TikTok account has not done anything against the TikTok guidelines. And then, this guide will help how to contact TikTok support team. Things not to do in TikTok are listed below.

  • Do not post any slogans or symbols associated with terrorism or any other hate group as they are considered dangerous content in TikTok. Though, TikTok makes an exception for educational content.
  • Avoid posting illegal content related to drugs, doing harm and dangerous pranks, promoting hate, and performing any illegal activities.
  • Never post content that hurts others, like swearing or hate speech, bullying, and harassment, and most likely, TikTok will ban your account.
  • Beware of posting violent self-harm, suicide, animal abuse, and homicide content.
  • Do not post anything regarded with nudity as there are minors present in TikTok, which could be considered child abuse and exploitation.
  • Don’t sell any guns and ammunition via the app, as TikTok restricts weapon sales.
  • Never perform dangerous acts to showcase yourself.
  • Be careful regarding platform security. Do not try to bypass the security, limitations, and policies set by TikTok.

Frequently Asked Questions (FAQs)

Q1. How long will the TikTok support team take to respond?

Ans. The TikTok support team will take only a few hours, but the time may extend if there is a lot of feedback.

Q2. What is the age limit to use TikTok?

Ans. You have to be at least 13 years old to have a TikTok account. But the app does not have any verification tool to confirm the age.

Q3. Is TikTok available on iOS?

Ans. Yes, you can download TikTok on iOS devices. The app is available in 40 languages.

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We hope that you have learned how to contact TikTok support. Let us know what you want to learn next. Feel free to reach out to us with your queries and suggestions via the comments section below.

Posted by
Pete Mitchell

Pete is a Senior staff writer at TechCult. Pete loves all things technology and is also an avid DIYer at heart. He has a decade of experience writing how-tos, features, and technology guides on the internet.

2 Comments

  1. Hi TikTok
    Iam sachie Nonado 18 years old my TikTok account was permanently banned incorrectly and I want recover with your help.idont know what is my violation because my content was good.lately my content are all about dance and funny content cover my cousin she is 18 years old and most of the time we are making a dance please TikTok is important to me I gave my efforts and hard works to notice from other people especially my idol.iam just an ordinary boy with ambition in life I want to show my talent to others and because of tiktok ican do now tiktok is best platforms for me because it’s not boring to use and everyday tiktok makes me smile.please help me tiktok

    Iam sure for your kindness that you can revisit my account to check my violation I do apologize and not do it again . I’ll be careful next time iam sending this humble request to you please help me to recover my account check the files to see my account looks like before and got banned may MAY 30 2022 my user name is @sachiekov0718 please unbanned me THANK YOU and GOD BLESS

  2. rhonda setevenson

    incorrectly and I want recover with your help.idont know what is my violation because my content was good.lately my content are all about dance and funny content cover my cousin she is 18 years old and most of the time we are making a dance please TikTok is important to me I gave my efforts and hard works to notice from other people especially my idol.iam just an ordinary boy with ambition in life I want to show my talent to others and because of tiktok ican do now tiktok is best platforms for me because it’s not boring to use and everyday tiktok makes me smile.please help

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