Founded in 2008 by Andrew Mason, Groupon is an American global marketplace website where you can acquire e-commerce services while saving money by using discount coupons. Customers with a Groupon account can connect with nearby businesses through services, events, excursions, or other activities. If your Groupon order falls under Local Deals, Groupon Getaways, or Groupon Live, you can cancel it. Local offers can be refunded within three days after the order, except for Live, as it only depends upon the event getting canceled. Today, we’ll look at some frequently asked questions about your Groupon account. If you are someone looking for tips on how to cancel Groupon order and request for Groupon refund, you are at the right place! With the help of this article, you will also learn how to turn Groupon bucks into cash and cancel my Groupon voucher.
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How to Cancel Groupon Order
Keep reading further to find the steps explaining how to cancel Groupon order in detail with useful illustrations for better understanding.
Groupon Bucks or Credits can be applied to your purchases at checkout. Credits that are about to expire are always applied first. Sign into your account and select the My Stuff menu. This is where you can view your Groupon Credits balance, Expiry dates, issuances, and history. When You are at your checkout, you must apply for the Groupon Credits in your transaction. You have to select Apply available Groupon Bucks under Mode Of payment and the amount will be deducted from your account.
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Groupon Bucks can’t be transferred; you can’t convert them to cash. You can instead, get your money back from Groupon if you have applied for a refund. Local deals can be refunded within 3 days of purchase.
You have one day to use your Groupon Bucks to buy fresh coupons. You forfeit your credits after the deadline has passed, and Groupon reinstates the face value of your expired coupon.
You can frequently still use an expired Groupon with the merchant for the price you paid for the promotion. The value displayed on the deal page, commonly referred to as the promotional value no longer holds as of the date indicated by the expiration date seen on your Groupon.
Additionally, some vouchers carry a Redemption code which you can use directly at the merchant’s website.
It refers to Groupon’s refund option. You can get in touch with Groupon if you lose track of your voucher and don’t use it before it expires. They will cancel the Groupon you purchased, reimburse your payment, or convert it into credit. While in some cases, you cannot get the entire value of the Groupon back. You can still get the amount you have paid in the form of Groupon Bucks. Keep reading this article to learn how to cancel Groupon order.
A situation might arise where right after one makes a Groupon purchase, they wish that I could cancel my Groupon voucher. For this, you can go through the following steps:
2. Tap on the My Stuff tab from the bottom bar.
3. Then, swipe down and tap on Customer Support.
4. Select the desired Groupon you want to cancel.
5A. If you are eligible for self-service, tap on the Cancel Order option.
5B. If you are not eligible for self-service, tap on the Chat widget or Email Us option from the bottom.
Note: If you are using the mobile app, choose the order itself that you wish to cancel. Some people often mistake the View Details option for View Vouchers.
You might be asked to confirm your choice a few times. Through the self-service option, you can cancel Groupon after purchase. In the case of Groupon Goods, a request for Groupon refund won’t be possible as you will have to return the item itself unless the purchase is still being processed for shipment.
Also Read: How to Cancel Home Depot Online Order
How to Cancel Groupon Order on App Android?
You can cancel Groupon order on the Android app with the help of the steps mentioned above.
How to Cancel Groupon Order?
As steps mentioned above, once you have made the purchases, only select categories support cancellation at Groupon. You can find the canceling details in the orders section of your account. Usually, a live chat with an admin is a far quicker solution than writing an email to Customer Support.
The steps to get a Groupon refund is simple, just follow along:
1. Visit the Groupon website on your browser.
Note: Make sure to log in to your account.
2. Click on My Stuff > My Groupons.
3A. Click on See Details next to the desired order you want to refund.
3B. If you cannot approach the problem this way, you can always go to Groupon Customer Support and cancel the order and request a refund.
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Groupon’s system works to complete your order when a recent purchase appears as Processing or Pending on your My Groupons tab. You will always receive an email with your order confirmation once it’s finished.
If your order is rejected, it was probably because there was a lot of interest in that particular promotion or because there was more traffic. You must update your payment information again if the status doesn’t change after 2 hours.
If the merchant details are provided clearly, you can call the merchant and discuss the details of your order or cancellation. This, however, won’t reflect directly on the Groupon server and would depend on your merchant who can choose not to get involved. The best way to cancel Groupon order is the contact Groupon Chat support.
To receive a refund, your order must qualify for the criteria in the first place. Apart from these three situations we have mentioned here, you can get a refund easily by following the steps we have provided before:
- You have missed the deadline to cancel your Groupon.
- Your order has already been processed for shipment.
- Your purchase was a final sale deal.
You can cancel the order and get a refund on Groupon by contacting Groupon Customer Support with the request for cancellation and refund.
Note: Groupon Live also doesn’t support refunds, unless the event itself gets canceled.
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The Groupon app has the option to cancel unwanted orders. To do this, you must:
1. Launch the Groupon app on an iOS device and tap on the My Stuff tab.
2. Swipe down and tap on Customer Support > desired Groupon.
3A. If you are eligible for self-service, tap on the Cancel Order option.
3B. If you are not eligible for self-service, tap on the Chat widget or Email Us option from the bottom.
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