Fix WhatsApp Video Call Not Working on iPhone and Android

Fix WhatsApp Video Call Not Working on iPhone and Android

One of the most well-known and commonly used messaging systems is WhatsApp Messenger, sometimes known as WhatsApp. It started off as a text messaging app and has now expanded to include features such as phone calls, video calls, stickers, WhatsApp Web, end-to-end encryption, and more. The popularity of video calling has caused a stir among WhatsApp users. While many individuals experiment with new video calling alternatives, some users report that WhatsApp video calls do not operate on their iPhones or Android devices. In this article, we will address the issue of WhatsApp video calls not working in this post. So, continue reading to fix WhatsApp video calling not working issue on iPhone and Android.

Fix WhatsApp Video Call Not Working on iPhone and Android

How to Fix WhatsApp Video Call Not Working on iPhone and Android

The Facebook-owned company recently doubled the participant limit for group video/voice conversations from four to eight. People would have made more WhatsApp video chats with their friends, family, and others as a result of this. Below are the methods to fix WhatsApp crashing or video calling not working on iPhone and Android.

Method 1: Update WhatsApp

The iOS and Android applications for WhatsApp are often updated. Your phone’s video call issues might be caused by an outdated WhatsApp build. WhatsApp Beta channel users on Android and iOS should update to the most recent versions, which feature bug fixes and speed improvements.

Option I: On iPhone

1. Press and hold the Appstore icon for a long time.

Press and hold the Appstore icon for a long time. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Go to Updates and choose it.

Go to Updates and choose it

3. To upgrade WhatsApp to the most recent version, tap the Upgrade icon next to it.

4. If there isn’t one, try scrolling down the page to refresh it.

3. If there’s still no choice, try closing all open apps, including Settings and WhatsApp, and restarting the process.

Option II: On Android

1. Open the Google Play Store application.

Open the Google Play Store application. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Type WhatsApp into the search bar.

Type WhatsApp into the search bar

3. Tap Update next to WhatsApp Messenger.

4. If there isn’t one, try scrolling down the page to refresh it.

5. If the problem persists, try closing all open apps, including settings, WhatsApp, and Google Play Store, and then reopening them.

Method 2: Use Strong Network Connection

To perform properly, video calls require a solid network connection. They also use more bandwidth than voice calls on WhatsApp. As a result, ensure sure your phone is linked to a better network and that your phone’s cellular network strength indicator shows adequate bars. Check that your phone can connect to the 5GHz Wi-Fi band if you have a dual-band network. If it does, connect the phone to your Wi-Fi network’s 5GHz spectrum.

wifi connected in Honor Play android phone

Also Read: How to Use Two WhatsApp in One Android Phone

Method 3: Allow Necessary Permissions to WhatsApp

To make video calls, WhatsApp requires microphone and camera permissions, as previously stated. You could have turned off those permissions when you originally installed the program. It’s possible that this is why audio and video aren’t working properly. Examine your phone’s settings and provide the app with the necessary rights.

Option I: On iPhone

1. Go to the Settings menu.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Select WhatsApp from the menu.

Select WhatsApp from the menu

3. Make sure that the toggles adjacent to contacts, microphone, and camera are all set to green.

Make sure that the toggles adjacent to contacts, microphone, and camera are all set to green

4. If there isn’t a green next to it, permissions haven’t been granted yet. If you want video calling to function, make sure you provide these permissions.

Option II: On Android

1. Go to the Settings menu.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Tap on Apps & Permissions.

Tap on Apps and Permissions

4. Tap on Whatsapp.

Tap on Whatsapp. Fix WhatsApp Video Call Not Working on iPhone and Android

5. Tap on permissions.

Tap on permissions. Fix WhatsApp Video Call Not Working on iPhone and Android

5. Tap on App Rights to provide permissions for the camera, contacts, and microphone.

Tap on App Rights to provide permissions. Fix WhatsApp Video Call Not Working on iPhone and Android

Also Read: How to Export WhatsApp Chat as PDF

Method 4: Verify Content & Privacy Restrictions

By default, the Content & Privacy Restrictions are turned off. If you haven’t activated Screen Time on your iPhone, you may skip this solution. If you have Screen Time turned on and Content & Privacy Restrictions turned on, make sure the WhatsApp app has access to your microphone. Remove WhatsApp from these modes to ensure you get a high-quality call. A best case scenario is to disable these settings completely, resulting in a better internet network and, as a result, a proper call.

Option I: On iPhone

1. Go to Settings.

Go to the Settings menu

2. Tap on Screen Time.

Tap on Screen Time. Fix WhatsApp Video Call Not Working on iPhone and Android

3. Tap on App Limits.

Tap on App Limits

4. Tap On Whatsapp.

Tap On Whatsapp. Fix WhatsApp Video Call Not Working on iPhone and Android

5. Make sure there are no app limits set for Whatsapp.

6. A best case situation is to switch off your screen completely till your call is finished.

Option II: On Android

1. Go to the Settings menu.

Go to the Settings menu

2. Go to Digital Wellbeing and Parental Controls.

3. Choose Focus mode.

4. Deselect WhatsApp since its permissions are being restricted.

Method 5: Allow WhatsApp to Use Mobile Data 

On iOS, you may limit the usage of mobile data for individual apps from the settings menu. It may be difficult to initiate or receive video calls if this option is enabled for the WhatsApp app. Switch to cellular or mobile data if you’re having trouble connecting to any of the accessible Wi-Fi networks.

Option I: On iPhone

1. Select Settings.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Then select Cellular.

Then select Cellular

3. Toggle on WhatsApp by scrolling down and toggling it on.

Toggle on WhatsApp by scrolling down and toggling it on

This is so WhatsApp can make use of mobile data connections.

Option II: On WhatsApp

1. Open WhatsApp and log in.

Open WhatsApp. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Tap on 3 dots and Select the Settings.

Tap on 3 dots and Select the Settings

3. choose Storage and Data.

choose Storage and Data. Fix WhatsApp Video Call Not Working on iPhone and Android

4. Toggle off the option to use less data for calls.

Toggle off the option to use less data for calls

Also Read: How to use WhatsApp without a Phone Number

Method 6: Switch On Background Data Usage

When you enable this option, you will be able to accept WhatsApp video calls even if you are not currently using the app.

Option I: On iPhone

1. Go to your iPhone’s Settings app.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Select WhatsApp from the menu.

Select WhatsApp from the menu

3. Then, to allow WhatsApp to utilise data in the background, enable Background App Refresh.

enable Background App Refresh. Fix WhatsApp Video Call Not Working on iPhone and Android

Option II: On Android

1. Long-press the WhatsApp app icon. It will bring up the App Info menu. Tap on I button.

Tap on I button

2. Enable the Background data option.

Enable the Background data option. Fix WhatsApp Video Call Not Working on iPhone and Android

Method 7: Disable Data Saver or Low Data Mode

WhatsApp’s ability to work regularly may be hampered by data saving mode on iPhone or Android. If your phone’s low data mode is activated, WhatsApp may be unable to get information such as incoming video calls or make a video call successfully.

Option I: On iPhone

1. To turn off the iPhone’s low data mode, go to Settings.

Go to the Settings menu

2. Tap on Cellular.

Then select Cellular

3. Go to Cellular Data Options.

Go to Cellular Data Options. Fix WhatsApp Video Call Not Working on iPhone and Android

4. turn off Low Data Mode.

turn off Low Data Mode

5. Activate Data Roaming from the same window if you want to use WhatsApp video calls over cellular data while travelling in another country.

Activate Data Roaming from the same window

Option II: On Android

1. to Turn off Data Saver, go to Settings.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Tap on Network & Internet.

Graphical user interface, application Description automatically generated

3. Turn off Data Saver on Android phones.

Turn off Data Saver on Android phones. Fix WhatsApp Video Call Not Working on iPhone and Android

Also Read: How to Restore Whatsapp Backup From Google Drive to iPhone

Method 8: Disable Battery Saver

Battery saver mode prohibits programs from running in the background in order to save battery life. If you have that option enabled, go to the Settings menu and turn it off.

Option I: On iPhone

1. iPhone users may disable Low Power Mode by going to Settings.

Go to the Settings menu

2. Tap on Battery and selecting it from the menu.

Tap on Battery and selecting it from the menu. Fix WhatsApp Video Call Not Working on iPhone and Android

3. Turn off Low power Mode.

Turn off Low power Mode

Option II: On Android

1. Android users may disable the feature by going to Settings.

Go to the Settings menu. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Go to Battery.

Graphical user interface, application Description automatically generated

3. Tap on Battery Saver.

Tap on Battery Saver. Fix WhatsApp Video Call Not Working on iPhone and Android

Method 9: Turn Off WhatsApp Low Data Usage

From the app’s settings, WhatsApp also has a Low Data consumption mode. For a seamless WhatsApp video calling experience, turn off this option.

Option I: On iPhone

1. Open WhatsApp

Open WhatsApp

2. go to App Settings.

go to App Settings. Fix WhatsApp Video Call Not Working on iPhone and Android

3. Tap on Storage and Data.

Graphical user interface, text, application, chat or text message Description automatically generated

3. Tap on Use less data for calls to turn it off.

Tap on Use less data for calls to turn it off. Fix WhatsApp Video Call Not Working on iPhone and Android

Also Read: How to Stop Auto Download in WhatsApp on Android and iPhone

Option II: On Android

1. Open WhatsApp.

Open WhatsApp

2. Tap on 3 dots and Select the Settings.

Tap on 3 dots and Select the Settings. Fix WhatsApp Video Call Not Working on iPhone and Android

3. choose Storage and Data.

choose Storage and Data

4. Toggle off the option to use less data for calls.

Toggle off the option to use less data for calls

Method 10: Clear Cache Files

Clearing WhatsApp’s cache will not affect any personal information; it will merely clear temporary files.

1. Long-press the WhatsApp app icon. It will bring up the App Info menu. Tap on I button.

Tap on I button. Fix WhatsApp Video Call Not Working on iPhone and Android

2. Tap on Storage.

Tap on Storage

3. Tap on Clear cache.

Method 11: Restart Device and WhatsApp

Some difficulties can be resolved by restarting the Android phone or iPhone. You may verify if WhatsApp video calling is working by restarting your Android smartphone or iPhone. Make a backup of your existing WhatsApp data and reinstall the software if it doesn’t work.

11.1 Turn your gadget off and leave it alone for five minutes.

11.2 After that, switch it back on and relaunch Whatsapp.

If it doesn’t work, you may try reinstalling WhatsApp:

Option I: On iPhone

1. Long-press on WhatsApp on your home screen.

2. Select Remove App from the list of alternatives.

Select Remove App from the list of alternative

3. You’ll get a confirmation message asking whether you want to delete the app; select Delete App.

select Delete App. Fix WhatsApp Video Call Not Working on iPhone and Android

4. After some time has passed, go to the App Store and look for WhatsApp Messenger. To reinstall it, click the Download button.

Also Read: How to Change Font Style in WhatsApp

Option II: On Android

1. Press and hold the WhatsApp symbol for a long time.

2. After a popup message appears, tap on the I button.

tap on the I button

3. Tap on Uninstall.

Tap on Uninstall. Fix WhatsApp Video Call Not Working on iPhone and Android

4. Wait a few moments after removing WhatsApp before going to the Google Play Store.

Wait a few moments after removing WhatsApp before going to the Google Play Store

5. Search for WhatsApp in Google Play Store.

search whatsapp in google play store android app

6. Then, tap on it and select the Install option.

install whatsapp in google play store android app

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We hope you found this information useful and that you were able to fix WhatsApp video call not working. Please let us know which technique was the most beneficial for you. If you have any questions or comments, please use the form below.

Posted by

Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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