Fix Photoshop Could Not Complete Your Request Error

Adobe Photoshop is a powerful and feature-rich picture editing tool that many editing professionals and enthusiasts use. This has been the go-to photo editing tool for anyone who wants to customize the photos in their way. When working on your next creative endeavor, though, you may become annoyed that Photoshop could not complete your request. In rare cases, the error notification may be limited to a single image file, while additional image files load without issue. One of the most aggravating aspects of this error is that it is completely generic and provides no information to the user. Regardless, this article will provide you with the reasons and the solutions for this error. Keep reading the article till the end to resolve Adobe Photoshop could not complete your request because of a program error.

Fix Photoshop Could Not Complete Your Request Error

How to Fix Photoshop Could Not Complete Your Request Error

Because the error message is unpredictable, the following reasons are typically to blame:

  • The most typical source of the error message could be your Photoshop preferences. The Photoshop could not complete your request problem may arise from your Photoshop selections.
  • The image file extension might also be the source of the error message. When the error notice appears on a single picture file, this is easy to spot. The picture file can also be corrupted, causing this error.
  • The error message can also be caused by a locked Library folder.
  • The generator plugin in the Preferences window might also trigger the error message in some instances.

Method 1: Ensure PC System Requirements for Photoshop

Before trying additional troubleshooting techniques, ensure your machine fulfills the Photoshop system requirements. To find out more about your computer specifications:

  Minimum Recommended
Graphics Card 1.5GB GPU Memory & GPU with DirectX12 support 4GB GPU memory for 4k displays and greater & GPU with DirectX12 support
RAM 8 GB 16 GB or more
Monitor Resolution 1280 x 800 display at 100% UI scaling 1920 x 1080 display or greater at 100% UI scaling
Free disk space 4GB available disk space & Additional space is required for installation 16GB available disk space & Fast internal SSD for application

Follow the steps below to check whether your PC fulfills the above Photoshop requirements:

1. Press the Windows + I keys simultaneously to launch Settings.

2. Click on System.

Click on System.

3. Then, click on the About option from the left pane.

Select About from the left pane.

The Device and Windows specifications will get displayed. Here, make sure your PC fulfills the Photoshop minimum or recommended requirements for usage.

Also Read: How to Photoshop Convert to RGB

Method 2: Change Image File Extension

If the error popup only occurs for a single image file, change the extension to .jpeg or .png to resolve the problem. These are rather general formats, and most photographs are stored in them. Follow the steps below to change the extension of the desired image file:

Note: You can also utilize the Adobe Photoshop Export option if manually changing the extension does not solve the could not complete your request because of a program error. Before clicking Save, make sure the file format is either .jpeg or .png.

1. Right-click on the desired image that is showing an error and click on Open with Paint, as shown below.

Right-click on the image that is showing an error. Click on Open with Paint | Fix Photoshop Could Not Complete Your Request Error

2. Click on the File option from the top left.

Select file.

3. Now, click on Save as and choose the file extension type from the expanded list as per your preference.

Click on Save as and choose the file extension type from the expanded list as per your preference

4. Finally, choose the file location and click on Save.

Also Read: How to Convert IMG to ISO

Method 3: Disable GPU Acceleration

The error Photoshop could not finish your request due to a software error can also be resolved by disabling GPU acceleration. It is essentially deactivating Hardware acceleration for Photoshop, this option may make your Photoshop function and render photographs a little slower than usual, but most users have noted that it fixes the could not complete your request because of a program error problem.

1. Launch Adobe Photoshop on your PC.

2. Press Ctrl + K keys simultaneously to open the Preferences window in Adobe Photoshop.

Press Ctrl + K keys simultaneously to open the Preferences window in Adobe Photoshop

3. Untick the option Use Graphics Processor option in the Performance tab.

Untick the option Use Graphics Processor option in the Performance section

4. Restart Adobe Photoshop on your PC to check if the could not complete your request because of a program error has been resolved or not.

Method 4: Disable Generator Plugin

The next step in resolving the problem is to disable the generator plugin in the Preferences box. For a few people, this appears to have resolved the problem. This is how it’s done:

1. Launch Adobe Photoshop on your PC.

2. Press Ctrl + K keys together to open the Preferences window in Adobe Photoshop.

3. In the Plugins tab, uncheck the Enable Generator option under the Generator section.

In the Plugins tab, uncheck the Enable Generator option under the Generator section | Fix Photoshop Could Not Complete Your Request Error

4. Click OK to save the changes made.

Click OK to save the changes made

5. Restart Photoshop to see whether the problem has been resolved.

Method 5: Unlock Library Folder (On macOS)

In macOS, the Preferences data is stored in the Photoshop Library folder. The Photoshop could not complete your request error can also be caused by a locked Library folder. You’ll need to unlock the library folder in this case. This is a simple procedure. This is how you do it:

1. Type /Library into the search box and press fn + Return to reach the folder location.

2. Right-click on the Library folder.

3. Click on the Get Information option from the context menu.

4. Under the General section, uncheck the Locked option.

uncheck the Locked option

Also Read: How to Fix Scratch Disks Are Full Error in Photoshop

Method 6: Set Correct Cache Levels

You may have put an unnecessary burden on your graphics processor if you modified your Cache levels in Photoshop, especially if your Cache is set to 1. Resetting them to their normal settings sometimes may help you solve the said problem.

1. Launch Adobe Photoshop on your PC.

2. Press Ctrl + K keys simultaneously to open the Preferences window in Adobe Photoshop.

Click on the Performance tab from the left pane | could not complete your request because of a program error

4. Click on the Performance tab from the left pane.

Click on the Performance tab from the left pane

5. Under the History & Cache section, set the Cache Levels to 4 using the drop-down field.

Under the History & Cache section, set the Cache Levels to 4 using the drop-down field | Fix Photoshop Could Not Complete Your Request Error

6. Click OK from the top right corner to save the changes.

Click OK from the top right corner to save the changes

7. Relaunch the Photoshop application on your PC to see if Photoshop could not complete your request error.

Method 7: Update Adobe Photoshop

The Photoshop development team regularly pushes new updates with fixes for identified bugs in prior versions. To remedy the issue discussed in this article, you can also update the Photoshop application to the latest version on your PC. To update Photoshop, simply follow the upcoming steps.

1. Open the Adobe Photoshop application on your PC.

2. Click on the Help > Updates… option from the top bar.

Graphical user interface, text, application Description automatically generated

3A. If you are using the up-to-date version, you will get promoted with the details about the current Photoshop version.

3B. If a new update is available, click on the Update option to update the Photoshop application to the latest version. Follow the pop-up prompts to finish the procedure.

Also Read: 30 Best CSV Editor for Windows

Method 8: Reset Photoshop Preferences

Resetting the Preferences may resolve the Photoshop could not complete your request error. Follow the below steps to reset the preferences on Photoshop.

1. Press Windows + R keys together to launch the Run dialog box.

2. Type %appdata% in the field to open the AppData directory.

Type %appdata% in the field to open the AppData directory | Fix Photoshop Could Not Complete Your Request Error

3. Navigate to this path in the File Explorer: Roaming/Adobe/Adobe Photoshop CSx/Adobe Photoshop Settings/.

Navigate to this path in the File Explorer: Roaming/Adobe/Adobe Photoshop CSx/Adobe Photoshop Settings/

4. Now, move the Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to your Desktop.

5. After that, restart Adobe Photoshop to see whether your problem has been resolved.

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We hope you found this article useful and that you were able to resolve the Photoshop could not complete your request error completely. Let us know which method was the most beneficial for you. Please use the comments section below to leave any queries or comments regarding this article.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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