What Causes Photoshop Could Not Complete Your Request Error
Because the error message is unpredictable, the following reasons are typically to blame:
- The most typical source of the error message could be your Photoshop preferences. The Photoshop could not complete your request problem may arise from your Photoshop selections.
- The image file extension might also be the source of the error message. When the error notice appears on a single picture file, this is easy to spot. The picture file can also be corrupted, causing this error.
- The error message can also be caused by a locked Library folder.
- The generator plugin in the Preferences window might also trigger the error message in some instances.
Method 1: Ensure PC System Requirements for Photoshop
Before trying additional troubleshooting techniques, ensure your machine fulfills the Photoshop system requirements. To find out more about your computer specifications:
Minimum | Recommended | |
Graphics Card | 1.5GB GPU Memory & GPU with DirectX12 support | 4GB GPU memory for 4k displays and greater & GPU with DirectX12 support |
RAM | 8 GB | 16 GB or more |
Monitor Resolution | 1280 x 800 display at 100% UI scaling | 1920 x 1080 display or greater at 100% UI scaling |
Free disk space | 4GB available disk space & Additional space is required for installation | 16GB available disk space & Fast internal SSD for application |
Follow the steps below to check whether your PC fulfills the above Photoshop requirements:
1. Press the Windows + I keys simultaneously to launch Settings.
2. Click on System.
3. Then, click on the About option from the left pane.
The Device and Windows specifications will get displayed. Here, make sure your PC fulfills the Photoshop minimum or recommended requirements for usage.
Also Read: How to Photoshop Convert to RGB
Method 2: Change Image File Extension
If the error popup only occurs for a single image file, change the extension to .jpeg or .png to resolve the problem. These are rather general formats, and most photographs are stored in them. Follow the steps below to change the extension of the desired image file:
Note: You can also utilize the Adobe Photoshop Export option if manually changing the extension does not solve the could not complete your request because of a program error. Before clicking Save, make sure the file format is either .jpeg or .png.
1. Right-click on the desired image that is showing an error and click on Open with Paint, as shown below.
2. Click on the File option from the top left.
3. Now, click on Save as and choose the file extension type from the expanded list as per your preference.
4. Finally, choose the file location and click on Save.
Also Read: How to Convert IMG to ISO
Method 3: Disable GPU Acceleration
The error Photoshop could not finish your request due to a software error can also be resolved by disabling GPU acceleration. It is essentially deactivating Hardware acceleration for Photoshop, this option may make your Photoshop function and render photographs a little slower than usual, but most users have noted that it fixes the could not complete your request because of a program error problem.
1. Launch Adobe Photoshop on your PC.
2. Press Ctrl + K keys simultaneously to open the Preferences window in Adobe Photoshop.
3. Untick the option Use Graphics Processor option in the Performance tab.
4. Restart Adobe Photoshop on your PC to check if the could not complete your request because of a program error has been resolved or not.
Method 4: Disable Generator Plugin
The next step in resolving the problem is to disable the generator plugin in the Preferences box. For a few people, this appears to have resolved the problem. This is how it’s done:
1. Launch Adobe Photoshop on your PC.
2. Press Ctrl + K keys together to open the Preferences window in Adobe Photoshop.
3. In the Plugins tab, uncheck the Enable Generator option under the Generator section.
4. Click OK to save the changes made.
5. Restart Photoshop to see whether the problem has been resolved.
Method 5: Unlock Library Folder (On macOS)
In macOS, the Preferences data is stored in the Photoshop Library folder. The Photoshop could not complete your request error can also be caused by a locked Library folder. You’ll need to unlock the library folder in this case. This is a simple procedure. This is how you do it:
1. Type /Library into the search box and press fn + Return to reach the folder location.
2. Right-click on the Library folder.
3. Click on the Get Information option from the context menu.
4. Under the General section, uncheck the Locked option.
Also Read: How to Fix Scratch Disks Are Full Error in Photoshop
Method 6: Set Correct Cache Levels
You may have put an unnecessary burden on your graphics processor if you modified your Cache levels in Photoshop, especially if your Cache is set to 1. Resetting them to their normal settings sometimes may help you solve the said problem.
1. Launch Adobe Photoshop on your PC.
2. Press Ctrl + K keys simultaneously to open the Preferences window in Adobe Photoshop.
4. Click on the Performance tab from the left pane.
5. Under the History & Cache section, set the Cache Levels to 4 using the drop-down field.
6. Click OK from the top right corner to save the changes.
7. Relaunch the Photoshop application on your PC to see if Photoshop could not complete your request error.
Method 7: Update Adobe Photoshop
The Photoshop development team regularly pushes new updates with fixes for identified bugs in prior versions. To remedy the issue discussed in this article, you can also update the Photoshop application to the latest version on your PC. To update Photoshop, simply follow the upcoming steps.
1. Open the Adobe Photoshop application on your PC.
2. Click on the Help > Updates… option from the top bar.
3A. If you are using the up-to-date version, you will get promoted with the details about the current Photoshop version.
3B. If a new update is available, click on the Update option to update the Photoshop application to the latest version. Follow the pop-up prompts to finish the procedure.
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Method 8: Reset Photoshop Preferences
Resetting the Preferences may resolve the Photoshop could not complete your request error. Follow the below steps to reset the preferences on Photoshop.
1. Press Windows + R keys together to launch the Run dialog box.
2. Type %appdata% in the field to open the AppData directory.
3. Navigate to this path in the File Explorer: Roaming/Adobe/Adobe Photoshop CSx/Adobe Photoshop Settings/.
4. Now, move the Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to your Desktop.
5. After that, restart Adobe Photoshop to see whether your problem has been resolved.
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We hope you found this article useful and that you were able to resolve the Photoshop could not complete your request error completely. Let us know which method was the most beneficial for you. Please use the comments section below to leave any queries or comments regarding this article.