17 Ways to Fix Netflix Not Working on Virgin Media

17 Ways to Fix Netflix Not Working on Virgin Media

Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Virgin Media is one of the famous service providers in the UK. Recently, many Virgin media users have complained Netflix not working on Virgin Media. If Netflix is not working on Virgin, you have to check whether the network connection is working well or not. Netflix not connecting to Virgin Media issue can be fixed by troubleshooting a few browser glitches. In addition, there are so many related fixes discussed in this guide to resolve Netflix is not connecting to Virgin Media problem on your device.

17 Ways to Fix Netflix Not Working on Virgin Media

How to Fix Netflix Not Working on Virgin Media

Here are some reasons that cause Netflix is not working on Virgin. Analyze them deeply so that you can troubleshoot the problem so easily.

  • Network connectivity issues
  • Poor network signal
  • Internet interference
  • Incorrect network settings
  • Bad network cable
  • Incompatible browser extensions
  • ISP services are limited
  • VPN/Proxy server interference

In this section, we have compiled a list of troubleshooting methods that will help you fix Netflix is not working on Virgin. Follow them in the same order to attain the best results in Windows 10 PC.

Method 1: Basic Troubleshooting Steps

Some of the basic methods to solve the said problem are given below;

1A. Restart PC

First and foremost, you can troubleshoot Netflix is not connecting to Virgin Media by restarting your computer. This will resolve all the temporary glitches associated with the browser and application.

shut down windows

1B. Refresh Page

As suggested by Netflix, reloading Netflix pages will resolve the browser conflicts and Netflix not connecting to Virgin Media ISSUE as well. Also, check if there are any server issues and if you use the latest version of Netflix.

1C. Connect to Different Network

If you have connected to a public network, your administrator might have disabled a few sites and applications. In this case, connect to a different network if possible and check if you have fixed the issue.

1D. Increase Signal Strength

You can increase the Wi-Fi signal strength by moving yourself toward the router and removing the obstacles (wireless phones, microwaves, etc) that interfere with the network.

1E. Switch to Another Browser

If there are browser-related issues in your Windows 10 PC, you could resolve the same by simply switching to other browsers. By doing so, you can identify whether the problem is associated with the app or the browser.

1F. Switch to Wired Connection

If you are using a Wi-Fi signal, connect your Windows PC and router using an Ethernet cable. Then, play Netflix and check if the problem persists.

1G. Update Windows

Also, if there are any bugs in your PC, they can only be fixed after a Windows update. Microsoft releases regular updates to fix all these bugs thereby fixing Netflix not working on Virgin Media issue.

Hence, ensure if you have updated your Windows Operating System and if there are any updates pending in action, use our guide How to Download and Install Windows 10 Latest Update

Update Windows. 17 Ways to Fix Netflix Not Working on Virgin Media

After updating your Windows Operating System, check whether you can access Netflix without any issues.

1H. Update WLAN Driver

Device drivers establish a connection link between the hardware and the Operating System of your computer. Also, faulty or corrupt drivers lead to the discussed issue. Many users have reported that updating WLAN drivers have helped them fix the problem. You are advised to update WLAN drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve the discussed issue. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.

You will see the Network adapters on the main panel

1I. Reinstall WLAN Driver

Incompatible drivers must be reinstalled to fix the discussed Microsoft problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy and you can do so by using a third-party application or manually. Follow our guide How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers in your Windows 10 computer.

Now, right click on the driver and select Uninstall device

After reinstalling network drivers, check if you have fixed the discussed issue.

Also Read: Fix Server IP Address Could Not be Found on Windows 10

1J. Roll Back WLAN Drivers

When you roll back your drivers, all the current versions of the hardware device will be uninstalled and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide How to Rollback Drivers on Windows 10 to fix the problem.

Switch to the Driver tab and select Roll Back Driver. 17 Ways to Fix Netflix Not Working on Virgin Media

After your Windows 10 computer has installed the previous version of drivers, check if you have fixed Netflix not working on Virgin Media issue or not.

1K. Disable Antivirus Temporarily (If Applicable)

Your antivirus program may mistakenly prevent any new latest updates from being installed on your PC. Many compatibility issues are identified by several Windows users that are difficult to tolerate and rectify. Antivirus software like Norton and Avast may prevent any latest Netflix updates that fix the issue and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.

Disable Antivirus Temporarily

After fixing the problem on your Windows 10 PC, make sure to re-enable the antivirus program since a system without a security suite is always a threat.

1L. Disable Windows Firewall (Not Recommended)

Sometimes, Windows Defender Firewall in your computer might prevent Netflix access, for some security reasons. If in case, the apps have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so. You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall

turn off Windows Defender Firewall not recommended

Method 2: Flush DNS Cache

To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. You can implement the steps provided in the link given here to flush the DNS cache of your Network connection on your PC.

ipconfig flushdns command. 17 Ways to Fix Netflix Not Working on Virgin Media

Also Read: Fix Error Code u7121 3202 in Netflix

Method 3: Troubleshoot Network Connection

The next method to fix Netflix not working on Virgin Media issue is to fix network connectivity problems in your PC. The glitch in the Internet Connection can be fixed by resetting the Wi-Fi Router. Read our guide to troubleshoot network connectivity problems on Windows 10.

Select the network adapter to diagnose and click on Next

Method 4: Verify Netflix Server Status

You need to check the Netflix server status to ensure there are no technical reasons from the server itself. There have been times when the servers of the application are down which results in various unexpected errors on the Netflix users’ screens. So, check for the servers and if they are working fine, move on to the next method given below.

Check Netflix Server Status

Method 5: Switch to VPN servers or Change Location

If you notice Netflix is not working on Virgin issue pops up after switching to a new location, you must check if your location is geographically restricted or not. Make a note that Netflix may be limited to certain areas and locations. To fix these location problems, you can try using a VPN (Virtual Private Network).

Using a VPN network will hide your geographic details and enables you to send and receive data packets across public networks. Thus, you may use your network anonymously while hiding your network identity. If you are confused about how to select an apt VPN network, have a look at our guide, What is a VPN and how it works?

connect to a vpn in windows. 17 Ways to Fix Netflix Not Working on Virgin Media

Method 6: Force Stop & Relaunch Netflix

Netflix is not working on Virgin can be extremely annoying when you want to watch your favorite show eagerly. In such a situation, you can try to force stopping the application and then relaunch it to settle the error. For browser users, you can simply try closing the tab on which you are viewing Netflix and then run it again on a new tab in the browser.

Force Stop Netflix

Also Read: Fix Unexpected Error on Netflix

Method 7: Re-login to Netflix Again

Signing out of the Netflix account will clear any problems in your account and credentials. Wait for some time, log in to your account again as instructed.

1. In the top right corner of the Netflix screen, click on Sign Out as shown.

click on Sign Out

2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Then, click on Sign In as shown.

click on Sign In. 17 Ways to Fix Netflix Not Working on Virgin Media

3. Type your credentials and check if you face Netflix not working on Virgin Media issue again.

Method 8: Use Private Browsing

The Incognito Mode in Chrome browser is primarily meant for secure and private browsing. It is made for people who do not want their search history or recent pages saved on their device. Due to its privacy policy, this mode does not allow users to record their screens or take screenshots. Using Netflix in incognito mode has helped many users to fix Netflix not connecting to Virgin Media issue. Check our guide to enable Incognito mode in Chrome.

Incognito mode in Windows

Now, check if you face the problem again.

Method 9: Clear Web Browser Cache

The cached data on your web browser can hinder the usage of Netflix on the app. You can follow the instructions on the link given to clear the cache on the web browser to fix the issue.

Delete Google Chrome Cache

Method 10: Disable Browser Extensions

If you have numerous web extensions like Ad-blockers on the browser, you may face Netflix not working on Virgin Media issue. You can try disabling them on the browser to fix the error.

1. Hit the Windows key, search for the Google Chrome app, and hit the Enter key.

2. Click on the three vertical dots at the top-right corner. Click on the More tools option and click on the Extensions option in the adjacent menu.

click on More tools and select Extensions in Google Chrome. 17 Ways to Fix Netflix Not Working on Virgin Media

3. Toggle off the web extensions to disable them.

Re enable extensions

Also Read: How to Perform Chrome Openload Fix

Method 11: Restart Essential Windows Services

Some essential Windows services like Windows Update and Background Intelligent Transfer services must be enabled on your computer to avoid Netflix is not working on Virgin issue. The Background Intelligent Transfer services use available bandwidth to install any latest updates so that your computer installs any update only if there is no other installation in progress. If these services are disabled in your system, you are more likely to face the discussed error. Hence, restart essential Windows services as instructed below.

1. Type Services in the search menu and click on Run as administrator.

Type Services in the search menu and click on Run as administrator

2. Now, scroll down and double-click on Background Intelligent Transfer Service.

Background Intelligent Transfer Service. 17 Ways to Fix Netflix Not Working on Virgin Media

3. Now, select the Startup type to Automatic, as depicted.

Note: If the Service status is Stopped, then click on the Start button. If the Service status is Running, click on Stop and Start it again.

select the Startup type to Automatic

4. Click on Apply and OK to save the changes.

5. Repeat all these steps for other Windows services like Cryptographic, MSI Installer, and Windows Update Services.

Method 12: Clear Netflix Cookies

Clearing the cache and cookies of Netflix can fix Netflix not working on Virgin Media and issues in Netflix stored data. Follow the steps listed below to do so.

1. Navigate to Netflix clear cookies page. After going to the page, all the cookies will be cleared from the site.

netflix clear cookies

2. Now, click on Sign In and login with your credentials.

Click on Sign In. 17 Ways to Fix Netflix Not Working on Virgin Media

Also Read: How to Fix Netflix Error Code M7111-1101

Method 13: Update Netflix App

Sometimes, Netflix is not connecting to Virgin Media issue on Netflix can also occur due to the outdated version of the app. Netflix releases updates for the app from time to time and it is necessary for users to keep up with the app updates to avoid errors. Usually, users get to know about the available updates regularly but in case you have missed one, it is time that you check for an update and manually install it. Windows users can easily attempt this method by checking for the latest version with the help of the Microsoft Store. Follow the given steps to update Netflix app.

1. Press the Windows key, type Microsoft Store, then click on Open.

open Microsoft Store

2. Click on Library.

Click on Library

3. Click on Get updates at the top right corner.

Click on Get updates. 17 Ways to Fix Netflix Not Working on Virgin Media

Your updates will automatically start and once they are complete, try to run Netflix app on your PC to check if Netflix not connecting to Virgin Media issue is fixed.

Method 14: Rollback Recent Windows Updates

Even if you have updated your Windows 10 to the latest version. Sometimes bugs and errors in the latest Windows version cause Netflix app errors. To resolve this issue you can try to roll back your latest Windows app. This will install the previous Windows 10 version on your computer. Follow the steps below to do so:

1. Launch the Windows Settings.

2. Click on Update & Security setting.

Open Update and Security settings. 17 Ways to Fix Netflix Not Working on Virgin Media

3. From the left-side panel, navigate to the Recovery menu.

navigate to the Recovery menu

4. Locate Go back to the previous version of Windows 10 and click on Get started.

5. Wait for the process to complete and restart your computer.

Also Read: 5 Netflix Proxy Detected Error Fix

Method 15: Reset Netflix App

If updating Netflix did not help in resolving Netflix not working on Virgin Media issue then resetting Netflix app can fix the issue. Netflix, like other apps, contains cache that has temporary files. These temporary cache files can become corrupt over time and eventually result in Netflix is not working on Virgin issue. Therefore, to make sure this is not the case, reset the Netflix app using the steps that are given below:

1. Press the Windows + I keys together to open the Settings.

2. Click on Apps setting.

Click on Apps setting

3. In the Apps & feature window locate and click on the Netflix app.

In the Apps and feature window locate the Netflix app. 17 Ways to Fix Netflix Not Working on Virgin Media

4. Then, click on the Advanced options.

click on the Advanced options

5. Scroll down and click on Reset.

Scroll down and click Reset

6. Wait for the process to finish and restart your computer.

Method 16: Reinstall Netflix App

If none of the previous methods works, and the issues in Netflix stored data have still not been resolved. You can try to uninstall and reinstall the Netflix app.

1. Hit the Windows key, type Netflix in the Windows Search bar.

In the start menu search type Netflix

2. From the right-side panel, locate and click on Uninstall.

click on Uninstall. 17 Ways to Fix Netflix Not Working on Virgin Media

3. Confirm the prompt by clicking on Uninstall button.

Confirm Uninstall

4. Wait for the uninstallation process to finish.

5. Once the uninstallation process has finished, launch the Microsoft Store app.

6. In the Microsoft Store, search for Netflix.

In the Microsoft Store search for Netflix

7. Click on the Get button to install the Netflix app on your device.

click on Get. 17 Ways to Fix Netflix Not Working on Virgin Media

Wait for the installation to finish.

Also Read: Fix Netflix Error Code NSES-404 in Windows 10

Method 17: Reinstall Web Browser

If none of the above steps fix the said Netflix not working on Virgin Media. Then you can reinstall your web browser to solve the problem.

1. Press the Windows key, type Control Panel and click on Open.

open control panel

2. Set View by: Category, then click on Uninstall a program under Programs menu as shown.

Uninstall a program option

3. Select Mozilla Firefox from the list and click on Uninstall as shown.

Uninstall option. 17 Ways to Fix Netflix Not Working on Virgin Media

4. Click on Yes on User Account Control prompt.

5. Click on Next > button in Mozilla Firefox Uninstall wizard.

Next button in the Mozilla Firefox Uninstall wizard

6. Click on Uninstall.

Uninstall button. 17 Ways to Fix Netflix Not Working on Virgin Media

7. Click Finish to close the window.

Finish button

8. Press Windows key, type %localappdata% and click on Open to go to AppData Local folder.

localappdata searched in search menu

9. Right-click on Mozilla folder and select delete.

Delete option

10. Press the Windows key again, type %appdata% and click on Open to go to AppData Roaming folder.

appdata searched in search menu. 17 Ways to Fix Netflix Not Working on Virgin Media

11. Repeat Step 9 to delete the Mozilla folder.

12. Finally, restart your PC.

13. Download Mozilla Firefox from the official website.

click on the Download Firefox button on the window

14. Run Firefox Installer from Downloads folder and install the browser on your computer.

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We hope the guide was useful and you were able to fix Netflix not working on Virgin Media on your Windows 10 device. Keep visiting our page for more cool tips & tricks and leave your comments below. Let us know what you want to learn about next.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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