Fix Issues in Netflix Stored Data

Fix Issues in Netflix Stored Data

Netflix is one of the most subscribed streaming services in the world, with thousands of movies and TV shows. It is logged in by millions of users every day. Users can stream videos through the Netflix website, mobile app, Windows and IOS apps on computers. Often, issues in Netflix stored data can cause errors with the Netflix app on Windows 10 computers. This error can be displayed as error code u7363 1260 8004b823 on Windows 10 computers. In this guide, we will discuss issues caused by stored information or settings Netflix errors.

Fix Issues in Netflix Stored Data

How to Fix Issues in Netflix Stored Data

Netflix windows app can be often affected by various errors, most of these errors are associated with network errors and system file errors. However, sometimes the Netflix errors can be caused by issues in Netflix stored data information, often this error is referred to as Netflix error code u7121 3202 or u7363 1260 8004b823 in the Netflix app. This is a common error and can be fixed by following a few simple methods.

What are the Reasons for Issues in Netflix Stored Data?

There can be several reasons for these errors, some of the possible reasons are listed below.

  • The issues in Netflix stored data can be caused by Windows update errors
  • An outdated Silverlight version can also cause this error
  • Corrupted mspr.hds file is one of the main reasons for this error
  • Various bugs and errors in the Netflix Windows app can also cause this error

The following guide will give you methods to resolve issues in Netflix stored data.

Method 1: Restart PC

Often the issues in Netflix stored data can be caused by bugs in Windows OS. So, to resolve this you can try to restart your PC. Follow the given steps to reboot the system. 

1. Press the Windows key.

2. Click on the Power icon.

3. Here, select the Restart option to reboot your PC.

Click on restart

Method 2: Reboot Router

You can also try to restart your internet router if there are any issues with the network that you are connected to fix Netflix stored data issues.

1. Press the Power button at the back of your router/modem to turn it Off.

router power button. Fix Issues in Netflix Stored Data

2. Now, disconnect the Router/Modem power cable and wait until the power is entirely drained from the capacitors.

3. Then, reconnect the power cable and switch it on after a minute. 

Wait until the network connection is re-established and try signing in again.

Also Read: 5 Netflix Proxy Detected Error Fix

Method 3: Clear Netflix Cookies

Clearing the cache and cookies of Netflix can fix Netflix error code u7363 1260 8004b823 and issues in Netflix stored data. Follow the steps listed below to do so.

1. Navigate to Netflix clear cookies page. After going to the page, all the cookies will be cleared from the site.

netflix clear cookies

2. Now, click on Sign In and login with your credentials.

Click on Sign In. Fix Issues in Netflix Stored Data

Method 4: Update Netflix App

Follow the given steps to update Netflix app.

1. Press the Windows key, type Microsoft Store, then click on Open.

open Microsoft Store. Fix Issues in Netflix Stored Data

2. Click on Library.

Click on Library

3. Click on Get updates at the top right corner.

Click on Get updates. Fix Issues in Netflix Stored Data

Your updates will automatically start and once they are complete, try to run Netflix app on your PC to check if u7363 1260 8004b823 error code is fixed.

Also Read: How to Fix Netflix Error Code M7111-1101

Method 5: Delete mspr.hds File

Netflix uses Digital Rights Management Program, this program helps streaming services like Netflix to protect their copyright materials. Netflix uses this program with Microsoft PlayReady software. This software contains a file named mspr.hds, when this file gets corrupted for some reason, it causes several errors including issues in Netflix stored data. You can prevent this issue by simply deleting the mspr.hds file from your computer.

1. Hit the Windows + E keys simultaneously to open File Explorer and navigate to This PC.

navigate to This PC

2. Now, locate the search bar, type mspr.hds and press the Enter key.

locate the search bar type mspr hds and press the Enter key. How to Fix Issues in Netflix Stored Data

3. Once you locate the file select it and press the delete key.

4. Confirm the deletion of the file and restart the PC.

Method 6: Reset Netflix App

If the error continues with your Netflix app, you can try to fix this by resetting your Netflix app. Resetting the app will set it to default settings and fix the bugs and eventually fix the issue.

1. Press the Windows + I keys together to open the Settings.

2. Click on Apps setting.

Click on Apps setting. How to Fix Issues in Netflix Stored Data

3. In the Apps & feature window locate and click on the Netflix app.

In the Apps and feature window locate the Netflix app. How to Fix Issues in Netflix Stored Data

4. Then, click on the Advanced options.

click on the Advanced options. How to Fix Issues in Netflix Stored Data

5. Scroll down and click on Reset.

Scroll down and click Reset

6. Wait for the process to finish and restart your computer.

Resetting the Netflix app should fix, almost all the Netflix errors and you should be able to enjoy the streaming; however, if the error is still not resolved you can try the next method.

Also Read: How to Fix Netflix Error UI3010

Method 7: Reinstall Netflix App

If none of the previous methods works, and the issues in Netflix stored data have still not been resolved, you can try to uninstall and reinstall the Netflix app.

1. Hit the Windows key, type Netflix in the Windows Search bar.

In the start menu search type Netflix

2. From the right-side panel, locate and click on Uninstall.

click on Uninstall. How to Fix Issues in Netflix Stored Data

3. Confirm the prompt by clicking on Uninstall button.

Confirm Uninstall

4. Wait for the uninstallation process to finish.

5. Once the uninstallation process has finished, launch the Microsoft Store app.

6. In the Microsoft Store, search for Netflix.

In the Microsoft Store search for Netflix

7. Click on the Get button to install the Netflix app on your device.

click on Get. How to Fix Issues in Netflix Stored Data

Wait for the installation to finish.

Also Read: Fix Netflix Error Code UI3012

Method 8: Contact Customer Service

Lastly, if none of the above methods fix the issues, then you can contact the Netflix Customer Service and address your issue to fix the error.

Netflix Contact Customer Service

Frequently Asked Questions (FAQs)

Q1. Why can’t I stream Netflix?

Ans. There can be several reasons for Netflix to not stream on your computer, some of the possible reasons include network errors, app bugs and errors, corrupted system files, etc.

Q2. How to fix Netflix storage errors?

Ans. There are several ways to fix Netflix storage errors, one of the effective ways to resolve this error is to update Microsoft Silverlight, you can also try to delete mspr.hds file from your computer.

Q3. What causes Netflix stored data errors?

Ans. There can be various reasons for Netflix stored data errors, some of the possible reasons include errors due to Windows updates and Netflix Windows 10 app errors.

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We hope this guide was helpful to you and you were able to fix issue in Netflix stored data errors. Let us know which method worked for you the best. If you have any suggestions or queries, please write them in the comment section.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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