How to Fix Disney Plus Error Code 93

Regain access to your Disney+ account with these effective solutions.

Sports, movies, and shows across a wide range of genres on Disney Plus undeniably bring immense delight to users with their daily dose of Disney magic. Unfortunately, the occasional occurrence of errors can quickly dampen the joyous experience. In today’s article, we will discuss Disney Plus support error code 93 and explain how to fix it. So, let’s begin.

How to Fix Disney Plus Error Code 93

How to Fix Disney Plus Error Code 93

Disney Plus offers active services across the globe including America, Europe, the Middle East, and beyond. While there can be a difference in the availability of content from region to region, many users employ VPN and Proxy services to access international shows and movies. Sometimes, such services trigger Error Code 93 on Disney Plus, which thereby states – Due to suspicious activity from this account, we have blocked your access. If you believe this is in error, please contact customer service (Error Code 93).

Quick Answer

Get access to your Disney + account again by re-login to your account using these steps:

1. Open Disney + app and click on your Profile icon in top left corner.

2. From the drop-down menu, select Account.

3. Now, click on Log out of all devices.

4. Then, log into your account again.

What Causes Disney Plus Error Code 93?

Let’s take a look at what could be the possible reasons that lead to this error appearing on the streaming platform:

  • Suspicious activity
  • Change in usual log-in location
  • Exhausted maximum users limit
  • Unstable Internet connectivity or server issues
  • Cache files or cookies

Method 1: Basic Troubleshooting

Before you begin, try these basic troubleshooting solutions to get the error code fixed.

1A. Restart Disney Plus App and Device

Sometimes such errors are just the result of very basic system flaws. It might just be a glitch. Hence, let’s start with simply restarting the app. If it does not help, restart the device as well. Follow the steps mentioned below:

1. Launch the Task Manager and right-click on Disney+.

2. Click on End task to close the app and its processes properly.

Right-click on Disney+ and then Click on End task

3. Now launch the Disney+ app and play any content.

4. If the error still persists, Restart the PC.

You can close the app completely and remove it from recent apps on your Android smartphone. Launch it again and see if it fixed the error.

1B. Wait for Server Uptime

As a global platform. Disney Plus attracts a lot of traffic. This occasionally causes its servers to experience an increase in load and ultimately failure in connection. So, check if Disney Plus servers in your region are down. You can do on on Is it Down Right Now. If there is any form of discrepancy, wait until it gets fixed by them to get rid of Disney Plus error code 93.

Is It Down Right Now | Disney Plus error code 93

1C. Play Different Show

If there are no server issues, it might also be an issue with the particular content you are trying to stream. We suggest you play a different episode of the same show or just an entirely different content. If you still see the error message, proceed with the next method.

Start playing the movie on Disney Plus

1D. Troubleshoot Internet Connectivity Issues

A strong and reliable internet connection is the foremost requirement to stream content on high-quality. Any shortfall in this could cause the Disney Plus error code 93. You can hence improve the internet speed and connectivity. PC users can follow our guide on Slow Internet Connection? 10 Ways to Speed up your Internet!


Also Read: 7 Ways to Fix Disney Plus Error Code 401

Method 2: Re-Login into Disney Plus Account

Occasionally, the error can show up due to an issue with your previous login. Hence, to resolve the Disney Plus error code 93, you must first log out and then log back in using your login information.

1. Open Disney + app and click on your Profile icon in top left corner.

2. From the drop-down menu, select Account.

drop-down menu select Account | Disney Plus

3. In Account, click on Log out of all devices.

Log out of all devices Disney Plus | Disney Plus error code 93

Once done, re-login to your account and check if the issue has been fixed.

Method 3: Launch App on a Supported Device

This is highlighted as a technique to resolve Disney Plus support error code 93 on the Disney Plus support website. Here, you need to make sure that the Disney Plus app is compatible with the device you’re using and that its software has been updated to the most recent version. You may also try accessing this on a compatible web browser rather than your smartphone to fix this problem. 

Navigate to the Windows Update tab. Click on the drop down arrow next to Pause Updates and choose your preferred duration from the menu as preferred.

Method 4: Update Disney Plus App

The error could also result from the outdated app encountering some form of bugs or software glitches. Therefore, update the app on PC and see if it helps fix the issue.

1. Open the Microsoft Store and search for Disney+.

2. Click on Update in the left pane.

Update Disney Plus App

Also Read: How to Change Language on Disney Plus Roku TV

Method 5: Clear Browser Cache

Clearing the cache and cookies is an option if you are using the Disney Plus app on a web browser like Chrome. Cache and cookies usually provide you a better experience while switching between websites. This is accomplished by keeping track of the details of your previous website visits. Yet, it is possible for the data saved in your computer to occasionally be read wrongly, leading to Disney Plus error code 93. To resolve any such issue please follow our guide on How to Clear Cache and Cookies in Google Chrome.

Clear Browser Cache and cookies | Disney Plus error code 93

Method 6: Disable VPN and Proxy Services

Any program or browser may be prevented from operating to its full capability by a VPN or proxy server. They can interfere with certain functionalities of the Disney Plus App since they have a tendency to conceal your personal information and IP address and lead to error code 93. To disable these services, follow our guide on How to Disable VPN and Proxy on Windows 10.

Disable VPN and Proxy

Method 7: Remove Any Malware or Viruses

Disney Plus error code 93 can be brought on by malware and viruses, especially if your computer doesn’t have a reliable antivirus programs installed. You should first do a virus check since the existence of a virus can slow down how quickly your computer operates by following our guide How do I Run a Virus Scan on my Computer?. If the System detects a virus, you should consider using certain third-party malware removal applications listed in our blog 26 Best Free Malware Removal Tools.

Tap on Virus Scans.

Also Read: 9 Ways to Fix Disney Plus Error Code 92

Method 8: Reinstall Disney Plus App

You must give it one final attempt by uninstalling and then reinstalling the Disney Plus program if you are using it to stream content rather than using a web browser. Any bad storage in the app data that could be the cause of this problem will be eliminated by this method. Following that, in order to access its content, you must log in again with your Disney Plus credentials to fix support error code 93.

1. Open the Settings menu by clicking on the Windows icon in the bottom left corner.

2. Scroll down to find Disney Plus under Apps.

3. Choose Disney Plus and click on Uninstall.

Click on Uninstall.

4. After uninstalling, go to the Microsoft Store and click Get to reinstall the app.

Disney plus microsoft store page | Disney Plus error code 93

Method 9: Contact Customer Support

When problems persist after using simple or complex troubleshooting techniques, Disney Plus customer support services act quickly to address them. Due to the fact that it is a monthly subscription platform, it is possible that there may be a payment issue that can only be fixed by Disney customer care services.

disney plus customer support

We hope that this doc could guide you on to fix Disney Plus error code 93. If you have any queries or, suggestions then feel free to drop them in the comments section below.

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