Imagine sitting down with your favorite meal to watch a highly anticipated movie or show, only to be suddenly faced with an unexpected error. Whether it’s a technical problem or just a glitch, facing issues like error code 92 on a major platform like Disney Plus can be frustrating. In this article, we will explore the likely reasons for this error and talk about potential solutions to resolve it. Let’s get started!
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Disney Plus Error Code 92
If you see Disney Plus error codes 91 and 92, it could be because of different reasons, but these errors may have something in common or pop up with the same message. The message usually states: Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later (Error Code 91) or (Error Code 92). So, let’s take a closer look at these error codes and find the necessary steps to fix them.
Quick Answer
Follow these steps and update Disney Plus app to get the error code fixed:
1. Navigate to the Microsoft Store and navigate to Disney Plus app from the search bar.
2. Now, click on Update button.
What Causes Disney Plus Error Code 92 and 91?
Disney Plus error codes 92 and 91 can be caused by a range of issues, some of which can be serious, while others may be minor glitches. Since these errors can occur on different devices, we’ve identified the most common causes, which include:
- Repeated or failed attempts to login into the Disney Plus account.
- Problem with the Wi-Fi signal, connection stability, or internet connections.
- Large volume of concurrent requests for content that is identical.
- Repeated failed attempts to update the payment method.
How Long Does Disney Plus Error Code 92 Last?
There is no specific period for how long Disney Plus error code 92 lasts. The time depends on the login and streaming pattern from your account. To resolve this issue as early as possible refrain from using the Disney Plus account for a short period of time.
Method 1: Basic Troubleshooting Methods
Before beginning the troubleshooting steps for Disney Plus error code 92, there’s an essential thing to check: ensure that the device you’re using for streaming is supported by Disney Plus and is updated to its latest version. Once you’ve confirmed this, we can proceed with basic troubleshooting methods, as many errors are often minor glitches that can be resolved using simple techniques.
1A: Wait for Server Uptime
Platform servers may experience downtime. This problem has nothing to do with the error message displayed by your device. To ensure that the Disney + servers are operational, go to the website Is it Down Right Now. If it appears that the platform is now unavailable, the only thing you can do is wait.
1B: Lower Stream Quality
Disney Plus error codes 91 and 92 can sometimes occur when the stream quality is too high for your internet connection to handle. To fix this, you can try reducing the stream quality of the content you’re watching.
1C: Play Different Show
Sometimes, the error you encounter on Disney Plus may be specific to a particular show or movie rather than the entire content library. In such cases, you can try playing a different show or movie to see if the error persists. If the issue is limited to that specific content, it may be due to a high volume of traffic or demand on that particular show. In such situations, the best thing to do is to wait for the traffic to subside, and the issue should resolve on its own.
1D: Restart PC/Device
Restarting a device is a tried and tested method to solve a large portion of errors. To do this, shut down whatever device you may have been streaming on, and after waiting for a couple of minutes restart the device.
Also Read: How Do You Cancel Your Disney Plus Account
Method 2: Troubleshoot Internet Connectivity Issues
Having a stable and powerful internet connection is crucial for streaming content on Disney Plus. Since the platform offers high-quality content, a strong internet connection is necessary to handle the data smoothly. To avoid such errors, always ensure you have a reliable internet connection before streaming content on Disney Plus.
2A: Check Speed of Internet Connection
In case you are unsure about the stability of your internet connection then reaffirming the speed by making use of a speed test platform is a must. For this, you can make use of an online platform called speed test. The parameters here should be a speed of a minimum of 25 Mbps download and upload speed.
2B: Run Network Troubleshooter
After running the speed test, if you find your internet connection to be slower than the required range then you must run a Windows network troubleshooter. For this, you can follow our guide on how to troubleshoot network connectivity problems on Windows 10.
2C: Switch to another Wi-Fi Network
If you are still experiencing slow internet speed despite trying to troubleshoot the issue, you can attempt connecting to a different Wi-Fi network or using a mobile hotspot. If the Disney Plus error code 91 or 92 disappears with the new connection, it indicates that the problem might be with your current internet service.
Method 3: Re-Login into Disney Plus Account
Re-logging into the Disney Plus account can be a simple yet effective troubleshooting step. Logging out of the platform and then logging back in, helps to clear any potential miscommunication or temporary glitches that may have occurred between the Disney + app and the servers. But make sure that you remember your credentials before logging out from the platform. To do this process follow the below given steps:
1. Click on Your Profile Icon in the top left corner.
2. From the drop-down menu select Account.
3. In Account, click on Log out of all devices.
Method 4: Clear Browser Cache
Clearing out the browser cache and cookies can work wonders in resolving Disney Plus error code 92. The browser cache stores various details about your visit to a specific page, including data from Disney Plus, to make future visits faster. However, sometimes a glitch can cause it to save incorrect or outdated information.
By clearing the cache and cookies, you can ensure that the browser fetches fresh data from the Disney Plus website, potentially fixing any problems caused by stored incorrect information. To remove this cache storage follow our guide on How to Clear Cache and Cookies in Google Chrome.
Also Read: How to Change Language on Disney Plus Roku TV
Method 5: Disable VPN and Proxy Services
Disney + has different content libraries and availability in various regions worldwide, which leads many users to use VPN and Proxy services to access content from other regions. To resolve the error, you can follow our guide on How to Disable VPN and Proxy on Windows 10 and use a good VPN.
Method 6: Remove Any Malware/Viruses
Malware and viruses on your device can potentially interfere with your internet connection and overall system performance, leading to slowdowns and potential errors while using Disney Plus or any other online service. To find out if there are any viruses in your PC, follow our guide on How do I Run a Virus Scan on my Computer?. If the system finds any virus or malware then you can make use of 26 Best Free Malware Removal Tools to remove it and solve Disney Plus error code 92.
Method 7: Update Disney Plus App
An outdated Disney Plus application can also lead to error code 92. Therefore, updating the app to the latest version is very important. To do this, follow these steps:
1. Visit the Microsoft Store and navigate to Disney Plus app by searching in the search bar.
2. Now, click on Update as shown in the image below.
Also Read: 7 Ways to Fix Disney Plus Error Code 401
Method 8: Reinstall Disney Plus App
If you’ve already updated the Disney Plus app, but the error codes 91 and 92 persist, reinstalling the app can be a helpful step. You must first uninstall the Disney + application before reinstalling it in order to accomplish this. This can be done by following the below-given steps:
1. Click on the Windows icon in the bottom left corner and open Settings.
2. Now, open Apps and find Disney Plus by scrolling down.
3. Click on Disney Plus and select Uninstall.
4. Once the app is uninstalled, open Microsoft Store and click the Get in Store app to install the app.
After completing the steps, you can launch the app and check if the error has been resolved.
Method 9: Contact Customer Support
If none of the methods worked for you then contacting customer support is the last resort you can try to get the said error fixed.
We hope this article helps you in fixing Disney Plus error code 92. If you have any questions or suggestions, feel free to share them in the comments section below.
