Mystery awaits at every corner of the adventurous and magical Teyvat Valley, even in the form of errors. Open-world exploration in the breathtaking landscape of Genshin Impact captured the hearts of millions. Sadly, it’s unfortunate that you’ve stumbled over a hurdle that erased the vivid colors of this appealing vista. Many users have recently raised concerns over the black screen window appearing in Genshin Impact and today’s article will guide you on how to fix it. Let’s get started!
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How to Fix Genshin Impact Black Screen Issue
As soon as Genshin Impact loads on the PC, the screen turns out completely black. Although you can see the cursor and hear the background music, there is a complete absence of visuals or graphics on their screen while attempting to play the game. Read more to find out how to fix this.
Quick Answer
To fix the error, run Genshin Impact as administrator and lower the game display resolution and graphics settings.
1. Launch Genshin Impact and press Esc to open the Paimon’s Menu.
2. Click on the gear icon, followed by Graphics.
3. Click on Graphics Quality and set it to Low.
4. Click on Display Mode in main menu and set it to 1280 x 720 or 1280 x 1024.
Causes of Genshin Impact Black Screen Issue
Here are the possible reasons that could be causing the sudden disappearance of game content, characters, and elements during different phases of the game, such as during launch, loading screens, or transitions between areas.
- Outdated GPU
- Incompatible hardware
- Software conflicts
- Incorrect game settings.
Before we proceed with the method, please take a quick look at what are the PC requirements to play Genshin Impact and compare it with the PC configuration on which you are trying to play the game. If the system does not meet the minimum hardware requirements, this could be why you are seeing a black screen while loading the game. Also, make sure no hardware component is damaged or defective.
Method 1: Basic Troubleshooting Methods
If your PC is sufficiently compatible with the game, let’s start with simple troubleshooting methods to fix the error easily and quickly.
Method 1A: Restart Genshin Impact, then PC
Sometimes, it’s just a minor temporary glitch that leads to a lag in the game. Exit the game completely, close the Epic Games launcher, and start it again.
If it does not help, restart the PC. This allows all the files to load once again freshly using system resources, resolving all sorts of minor issues.
Method 1B: Fix Internet Connectivity Issues
As an online game, a stable internet connection is one of the prime requisites for playing Genshin Impact. Check the internet speed on your device. If you find any form of discrepancy, fix it. You can refer to our guide on Slow Internet Connection? 10 Ways to Speed up your Internet!
Method 1C. Close Background Applications
We suggest you close all the background tasks that are not required. This allows Genshin Impact to use system resources the most and thereby potentially solving the black screen issue. Refer to our guide on Stop Apps from running in the background on Windows 10.
Method 1D: Run Genshin Impact Game as Administrator
Genshin Impact seeks multiple permissions from the system to run smoothly and denial in it could cause the game to malfunction. You can try to run the game in administrative mode. Follow the steps mentioned below:
1. On the desktop, right-click on the Epic Games Launcher shortcut.
Note: You can also navigate to the installation directory (GenshinImpact.exe file) in File Explorer and right-click on it.
2. Select Properties and move to the Compatibility tab
3. In the Settings section, tick the checkbox next to Run this program as an administrator.
4. Click on Apply and then on OK to run the game as administrator.
Method 2: Change DPI Settings
DPI or Dots Per Inch, refers to the sensitivity level of a mouse or a pointer device. Higher DPI settings result in faster cursor movement, while lower settings lead to slower and more precise movements. Sometimes these settings also impend with the functioning of the game.
1. Launch the File Explorer.
2. Copy the address and paste it into the address bar of the File Explorer:
C:\Program Files\Genshin Impact\Genshin Impact Game.
3. Right-click on the GenshinImpact.exe file and click on Properties.
4. Move to the Compatibility tab and in the Settings section, click on Change high DPI settings.
5. Under High DPI scaling override, tick the checkbox next to Override high DPI scaling behavior.
6. In the Scaling performed by: drop-down menu, select System.
7. Click on Apply followed by OK to save the changes.
Also Read: How to Play Genshin Impact : Beginner’s Guide
Method 3: Change Game Settings
There are a few in-game settings as well which you can modify to get rid of the black screen issue on Genshin Impact. There is a high chance that these settings could be incompatible with the hardware to run the game smoothly.
Method 3A: Lower Genshin Impact Graphics Settings
By default, Genshin Impact is set to high graphics to ensure players get to experience the best of the game’s animations, characters, and visuals. However, if the PC does not support such higher graphics, this could trigger the black screen issue.
1. Launch Genshin Impact and press Esc on the keyboard to open the Paimon’s Menu.
2. Click on the gear icon at the top-right corner.
3. Choose Graphics from the list of options.
4. Click on Graphics Quality and set it to Low.
Method 3B: Change the Display Resolution
There could be differences between the default display resolution for Genshin Impact and the one for your PC. It might be why the screen fades out when the game is launched. Follow the steps mentioned below to change it.
1. In the same Graphics Settings menu in Genshin Impact, click on Display Mode.
2. Select either 1280 x 720 or 1280 x 1024, depending on the screen resolution of the PC.
Method 4: Update Genshin Impact Game
An outdated game version is prone to bugs and glitches, which may lead to the issue being reverted to the screen. Follow the steps mentioned below to update Genshin Impact.
1. Open the Epic Games Launcher
2. Click on the profile icon at the top-right corner and choose Settings.
3. Tick the Allow Auto-Updates option in the MANAGE GAMES section.
If there are any updates for the game, they will be automatically installed to the game.
Also Read: Passing the Torch in Far Cry 6: Treasure Hunt Guide
Method 5: Use Native Graphics Card
It’s undeniable that a dedicated graphics card is highly capable and when installed in the system just enables smooth gameplay, especially for such demanding games. However, it might be the opposite in some cases as well. Let’s disable the dedicated GPU and use the native one for the game in Power saving mode.
1. Launch the Settings app on the PC and click on System.
2. Now click on Display, followed by Graphic settings in the Multiple displays section.
3. Click on the Browse button.
4. Browse for the GenshinImpact.exe file, select it, and click on the Add button.
5. Click on Options below the GenshinImpact app.
6. Select the Power saving option in the Graphics preference window, followed by Save.
Method 6: Update/RollBack GPU Drivers
Now if the above method did not help, it might be because of outdated GPU drivers on the PC. Updating the same might help, for which you can follow our guide on 4 Ways to Update Graphics Drivers in Windows 10.
If you feel that the issue with the Graphics drivers initiated after an update, you can try rolling back the update to the version it was most stable. Follow the instructions given in our guide on How to Rollback Drivers on Windows 10.
Method 7: Reinstall GPU Drivers
If the same did not fix the issue, you can uninstall and then reinstall the graphics driver as well. This would help in clearing all the minor bugs associated with the driver and help in rendering a proper visual image. Refer to our guide on How to Uninstall and Reinstall Drivers on Windows 10.
Method 8: Limit Refresh Rate (For NVIDIA Users)
Higher refresh rates improve the game-playing experience as it minimizes the lags and improves the frames. However, this might also sometimes lead to a black screen in games like Genshin Impact. Users who have an NVIDIA graphics card installed on their PC, follow the steps mentioned below:
1. Right-click on the Desktop and choose NVIDIA Control Panel from the menu.
2. Click on Display, followed by Change Resolution.
3. Click on Refresh rate and select 60 Hz.
Note: If you use an AMD graphics card, you can change the Monitor refresh rate directly in Windows 10 settings.
Method 9: Disable Power Saving Mode
Often users set the PC to the maximum power-saving mode to save battery. However, this affects the game as the visuals may be reduced drastically and lead to screen blackout at times. Follow the steps mentioned below:
1. Launch the Control Panel app.
2. Click on Power Options in the menu.
3. In the Selected plan section, click on Change plan settings.
4. Click on Change advanced power settings.
5. Expand the PCI Express option and then expand the Link State Power Management option.
6. Click on the Maximum power savings option next to On battery.
7. Select Off in the drop-down menu.
8. Click on Apply and then on OK.
Also Read: What are the Best Free Cross Platform Games?
Method 10: Whitelist Genshin Impact on Windows Firewall
Windows Firewall monitors the incoming and outgoing network traffic on a PC and protects it from unauthorized access. However, this limit set for games such as Genshin Impact can cause issues in their running. You can allow the game to be exempt from the Firewall. Refer to our guide on Allow or block apps through the Windows Firewall to do so.
Method 11: Perform Clean Boot to Identify and Uninstall Conflicting Apps
Suppose you have lots of unused applications on the device or believe any of the recently installed to be conflicting with the Genshin Impact game. In that case, it is advisable to uninstall them. Higher usage of system resources such as memory or CPU by these apps could also possibly affect the game. So, first, perform a clean boot and then uninstall such apps.
1. Follow our guide on How to Perform Clean boot in Windows 10.
2. Now, Press Windows Key + I to launch Settings.
3. Click on Apps, and under Apps & Features, choose the one you want to Uninstall.
Note: We have chosen CCleaner as an example.
4. Click Uninstall button to remove it.
Method 12: Contact Genshin Impact Support Team
If you still see the black screen in Genshin Impact, you can try contacting the Genshin Impact support team. They can guide you more about the error as well as help to fix it.
1. Open the official page of the Genshin Impact game. on a browser.
2. Click on the screen and once the page loads, scroll down and click on the Contact Us option.
3. You will be redirected to the email page. Provide the details and wait for their response.
Method 13: Reinstall Genshin Impact Game
As a final resort, we suggest you uninstall and reinstall the game. This would load new files for the game and fix all forms of bugs that might have affected the game files.
1. First uninstall the Genshin Impact game.
2. Open the Epic Games Launcher from the desktop.
3. Navigate to the Library tab on the left pane.
4. Click on the Install option in the Genshin Impact game.
5. Select the installation location using the BROWSE button and then click the INSTALL button.
6. Follow the on-screen instructions to reinstall the game on your PC.
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We hope this article helped you fix Genshin Impact black screen issue. If you have any queries or suggestions for us, do let us know in the comments box below. To troubleshoot such errors in games, stay connected to TechCult.
