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Category How to, Windows

Your Device Is Offline. Please Sign In With The Last Password Used On This Device

Author Aditya Farrad Published on February 17, 2021 4 min read
reviewed Reviewed by Aditya Farrad
Your Device Is Offline. Please Sign In With The Last Password Used On This Device

If you’re using a Microsoft account to login into your PC, then chances are you might be facing this error message “Your Device Is Offline. Please Sign In With The Last Password Used On This Device” The main issue is internet connectivity, if you have recently upgraded your Windows or you have recently changed the password then Windows need to be online to sync with the Microsoft server so to verify your identity successfully.

Your Device Is Offline. Please Sign In With The Last Password Used On This Device

Resetting password doesn’t seem to fix this issue as you will again face the error. To fix this sync issue with Microsoft Server, you need completely delete your problematic account from the Windows and Microsoft server. So without wasting any time let’ see how actually to fix Your Device Is Offline error with the below-listed troubleshooting guide.

Contents

  • Your Device Is Offline. Please Sign In With The Last Password Used On This Device
  • Method 1: Reset the Microsoft Account Password
  •  Method 2: Use The On-Screen Keyboard
  • Method 3: Make sure to Turn On Caps Lock and Num Lock
  • Method 4: Completely Delete your Microsoft Account from Windows and Server
  • Method 5: Restore your PC using Windows installation disc

Your Device Is Offline. Please Sign In With The Last Password Used On This Device

Method 1: Reset the Microsoft Account Password

1. Go to another working PC and navigate to this link in the web browser.

2. Choose I forgot my password radio button and click Next.

Select I've forgotten my password then click Next | Your Device Is Offline. Please Sign In With The Last Password Used On This Device

3. Enter your email id which you use to login into your PC, then enter the security captcha and click Next.

Enter your email id and security captcha

4. Now select how you want to get the security code, to verify that it’s you and click Next.

Select how you want to get the security code and then click Next

5. Enter the security code which you received and clicked Next.

Now type in the security code which you received then click Next

6. Type in the new password, and this would reset your Microsoft account password (After changing your password do not log in from that PC).

7. After successfully changing the password, you will see a message “Account has been recovered.”

Your Account has been recovered | Your Device Is Offline. Please Sign In With The Last Password Used On This Device

8. Reboot the computer you had trouble signing in and make sure you are connected to a WiFi network.

9. Click on the Wifi icon in the bottom-right corner and connect to your Wireless network.

Before Login make sure you disconnected to the Internet

10. Use the newly created password to sign in, and you should be able to sign in without any problem.

This should help you Fix Your Device Is Offline. Please Sign In With The Last Password Used On This Device error message.

 Method 2: Use The On-Screen Keyboard

On the login screen, first, make sure your current keyboard language layout is correctly configured. You could see this setting in the lower-right corner of the sign-in screen, just next to the power icon. Once you have verified that, it would be a good option to type in the password using the on-screen keyboard. The reason we are suggesting to use an on-screen keyboard because over the time our physical keyboard might get faulty, which would definitely result in facing this error. To access the on-screen keyboard, click on the Ease of Access icon from the bottom of the screen and choose the On-Screen keyboard from the options list.

[Solved] keyboard has stopped working on Windows 10

Method 3: Make sure to Turn On Caps Lock and Num Lock

Now sometimes this issue is caused because of Caps Lock or Num Lock, if you have a password that contains capital letters then make sure to turn ON the Caps Lock and then Enter the password. Similarly, if your password combination contains numbers, make sure to enable Num Lock when entering the password.

Method 4: Completely Delete your Microsoft Account from Windows and Server

Note: For this method, you will either need Windows installation disc or system repair/recovery disc.

1. Insert the Windows 10 bootable installation DVD and restart your PC.

2. When prompted to Press any key to boot from CD or DVD, press any key to continue.

Press any key to boot from CD or DVD

3. Select your language preferences, and click Next. Click Repair your computer in the bottom-left.

Repair your computer | Your Device Is Offline. Please Sign In With The Last Password Used On This Device

4. On choose an option screen, click Troubleshoot.

Choose an option at windows 10 automatic startup repair

5. On Troubleshoot screen, click the Advanced option.

select advanced option from troubleshoot screen

6. On the Advanced options screen, click Command Prompt.

Command prompt from advanced options

7. Press Windows + R and type regedit and hit Enter

Type regedit and hit Enter | Your Device Is Offline. Please Sign In With The Last Password Used On This Device

8. Navigate to the following registry key:

HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

9. Expand StoredIdentities, and you will see your Microsoft Account (the one you are facing the problem for) listed there. Right-click on it and select Delete.

Expand StoredIdentities and right-click on your Microsoft account then select Delete

10. If asked for confirmation, click OK/Yes.

11. To complete the removal of the account go to your Microsoft account page from another device and click Remove device link under the device which you are facing the login issues.

Go to your Microsoft account page from another device and click Remove device link

12. Now make sure you’re connected to a proper internet connection on the sign-in screen and then again try to login into your account. This time you will be able to login into your PC without facing the error.

This should help you Fix Your Device Is Offline. Please Sign In With The Last Password Used On This Device error message.

Method 5: Restore your PC using Windows installation disc

1. Put in the Windows installation media or Recovery Drive/System Repair Disc and select your language preferences, and click Next

2. Click Repair your computer at the bottom.

Repair your computer

3. Now, choose Troubleshoot and then Advanced Options.

4. Finally, click on “System Restore” and follow on-screen instructions to complete the restore.

Restor your PC to fix system threat Exception Not Handled Error

5. Restart your PC, and you may be able to successfully login into your PC.

Recommended:

  • Fix WiFi icon is greyed out in Windows 10
  • Fix You can’t sign in to your PC right now error
  • How to fix Can’t connect to this network error
  • Fix WiFi doesn’t have a valid IP configuration error

That’s it you have successfully Fix Your Device Is Offline. Please Sign In With The Last Password Used On This Device but if you still have any questions regarding this guide then feel free to ask them in the comment’s section.

Fix Your Device Is Offline ErrorFix Your Device Is Offline. Please Sign In With The Last Password Used On This DeviceFix Your device is offline. Please sign in with the last password Windows 10How to Fix Your PC is Offline ErrorWindows 10: Your device is offline. Please sign in with the last passwordYour device is offline. Please sign in with the last passwordYour Device Is Offline. Please Sign In With The Last Password Used On This Device
Aditya Farrad
Posted by

Aditya Farrad

Aditya is a skilled tech writer with 10 years of experience in the field. He has a strong background in Troubleshooting, and has a talent for simplifying complex technical concepts for a general audience. He has worked with a variety of clients in the technology industry, creating user manuals, technical documentation, and instructional materials. With his combination of technical knowledge and writing talent, he is able to create clear, accurate, and engaging content that helps users get the most out of their technology.

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3 Comments

  1. Avatar photo Liberty Modukanele
    August 5, 2017 at 4:37 pm

    i forgot last password that i used, and i’m busy creating that new gmail then internet failled before i finished so please help me to cancel it.

    Reply
  2. Avatar photo Angela Marie Castro
    February 27, 2019 at 10:44 pm

    My laptop is not allowing me to log in it keeps stating that my laptop is offline and please sign in with the last password used on this device .

    Reply
    1. Avatar photo Jide
      June 17, 2021 at 4:32 am

      Same here mate,were you able to solve it!?
      It’s driving me nuts,I have tried almost every suggestion on the internet.
      Except the one that has to do with using a bootable DVD,as I can’t get that now.

      Reply

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