Star Citizen is a popular and thrilling game loved by many fans. However, dealing with issues like the Star Citizen error code 19000 can be frustrating. While this error often stems from server problems, small glitches, or internet connection issues, there are simple solutions to fix it. In this guide, we will walk you through easy troubleshooting steps to resolve this problem. Let’s get started!
Star Citizen Error Code 19000
The Star Citizen error code 19000 occurs during the account login stage in the game. Due to this, the game fails to verify the login credentials of the player and therefore the login attempt fails. An alert box pops up with a message that reads Account Login Failed, please verify your login Credentials and try again. To get it fixed, read this guide until the end.
Quick Answer
To get Star Citizen working again, verify your login credentials using these steps:
1. Open File Explorer on your PC.
2. Find the folder \Program Files\Roberts Space Industries\StarCitizen\LIVE folder.
3. Delete the USER folder and completely turn off your computer to clear any incorrect or corrupted Windows memory cache.
4. Turn your computer back on, open the Launcher, and try logging in again using your Login ID and password.
Here we have mentioned some fixes that you can use to fix Error Code 19000 in Star Citizen and these are:
Method 1: Basic Troubleshooting Methods
Let us first try out some basic troubleshooting solutions to get this error code fixed.
1A. Restart Game
The players can try relaunching the Star Citizen game, it might resolve the conflicts or glitches that might have occurred due to the new update. To do so, simply close the game application completely, even from the back processes, and then launch the game again. Let the game load completely and make sure that the internet connection you’re using is stable enough and it is functioning properly.
1B. Restart your PC
You can try restarting your PC and see if this fixes Star Citizen error code 19000. You can follow the steps mentioned below:
1. Click on the Start Menu.
2. Then click on the Power button and from the list select Restart. Your PC will restart.
1C. Check Server Status of Star Citizen
For addressing Error Code 19000 in Star Citizen, you can first check the status of the game server. The players can go through the user reports and then determine whether the issue is affecting other players also. The Star Citizen team will take action if the issue is being faced by a lot of players.
Secondly, if the error code has been caused due to down server or server overload then you can just wait for the Star Citizen team to resolve the issue.
Method 2: Re-login to Game Account
The players can log out of the game and then log in again for avoiding Star Citizen Error Code 19000. There are times when the users, for their convenience, enable the keep me logged in option.
This also occurs when the application is running for a very long time which results in the portal remaining logged in. Whenever there is a new update in the game, it takes time to process the features, and therefore closing the application and logging out can help you to avoid many errors. Now before you try to log in again make sure that you wait for some time to make sure that the game runs without any error.
Also Read: Star Citizen Character Reset: What Do You Lose?
Method 3: Run Game as Administrator
By running the Star Citizen as an administrator, you will offer admin privileges to the game which might help you fix error code 19000. To run Star Citizen Game as an administrator, follow the steps mentioned below.
1. Right-click on the logo of Star Citizen.
2. From the drop-down list select the Properties option.
3. Select the Compatibility tab in Properties and tick the box appearing next Run this program as an administrator.
4. Finally, click on the Apply and OK button to save the changes.
You can now double-click on the Star Citizen game to run it as an administrator.
Note: Running Star Citizen as the administrator may give extra accessibility to the game that might not be safe. The game will have access to more files on your system and therefore it is necessary that you the program as an administrator only if required.
Method 4: Verify Login Credentials
There is a possibility that because of entering wrong login credentials or due to multiple login attempts the Star Citizen error code 19000 is occurring again and again. Now to verify the login credentials you can follow the steps mentioned below:
1. Open File Explorer on your PC.
2. Find the folder where you installed the game,\Program Files\Roberts Space Industries\StarCitizen\LIVE.
3. Delete the USER folder.
4. Completely Shut down your computer to clear any incorrect or corrupted Windows memory cache.
5. Turn your computer back on.
6. Open the Launcher and try logging in again using your Login ID and password.
Method 5: Delete Temporary Files of Star Citizen
To fix Star Citizen error code 19000 and the login issues, the players must delete the user folder from the game. For doing this you can perform the steps mentioned below:
1. Open File Explorer and navigate to the folder path of the Star Citizen game.
2. Click on the folder path and now find and delete the Users folder.
3. Shut down your PC and wait for a few minutes and then turn on your device.
Note: By doing this you will clear the remaining Windows memory cache.
4. Click and launch the Star Citizen game and try to log in again.
Also Read: Can You Get Star Citizen on Xbox One?
Method 6: Verify Game Files on Steam
The need to verify game files on Steam arises due to technical errors that occur due to corrupt cache files. So, read our guide on how to verify the integrity of game files on Steam to do so.
Method 7: Check Firewall Settings
Star Citizen error code 19000 relates to Network connectivity issues and therefore there is a possibility that Firewalls might be blocking the game from accessing the connections. There are a few required ports that Star Citizen opens for proper network connectivity, such as 64090-64110, 20000-20100, and 8000-8020. In the Firewall settings, open these ports so that the game can use them to communicate. To do so, you must allow an app through firewall.
You can also try disabling your firewall and see if this resolves the problem. If the problem is resolved then the error code was appearing because the firewall was blocking the game’s access to the required resource.
Note: Adjusting the firewall settings, the system can be exposed to security risks and therefore the players should make these changes only if they can handle the impact of the risks involved.
Method 8: Contact Game Support Channels
If the methods mentioned above do not work then you can contact the Support team of Star Citizen for help. They can provide you with a solution for your problem by helping you in the troubleshooting process. Follow the steps given below for contacting the customer support team of Star Citizen and fix error code 19000:
1. Visit the official website of Star Citizen.
2. Click on the SUPPORT option appearing at the top right corner of the Homepage.
3. Then click on the SUBMIT A REQUEST option appearing at the right of the page.
4. A form will pop up on your screen, fill in those details as demanded by the form.
5. According to your problem choose the most relevant category for your issue.
6. Provide additional attachments or details related to your issue.
7. Finally, click on the Submit button for your problem to the customer support team of Star Citizen.
By following these fixes provided in the guide above, you can get rid of the error code 19000 in Star Citizen. If you have any queries or suggestions for us, you can use the comment section below to drop them.