Wondering why your iPhone storage says zero KB is used? Well, we have the answer. This is a system glitch that happens on your iPhone. If you are unable to view the device’s built-in storage space, then it can be confusing. Don’t worry! In this guide, we’ll provide effective solutions to fix the storage error.
How to Fix iPhone Storage Says Zero KB Used
It is necessary to make sure your device storage is not full. If you are not able to view the space available on your iPhone, then it can be quite baffling. Read this article till the end to know why my iPhone says zero KB is used and know the tips to solve this glitch.
Quick Answer
Try resetting your iPhone device. Here are the steps to do so:
1. Navigate to your iPhone General settings.
2. Tap on Transfer or Reset iPhone.
3. Then, tap on Reset option.
4. Finally, select Reset All Settings option and enter your passcode.
Why Does my iPhone Say Zero KB Used?
If the problem is severe, it can mean that the device has been infected with viruses or has seen many system crashes in addition to other causes like running out of storage. Continue reading if you’re having the same problem to learn about the various solutions.
Method 1: Reboot iPhone
A quick reboot can help you fix the issue if the iOS display error is the only reason your iPhone storage displays zero KB used. The steps listed below must be followed to fix Why does my iPhone say zero kb used error:
1. Open the Settings app on your device first.
2. Go to General now.
3. Tap Shut Down after scrolling down.
4. A slider will then show up. To turn off your gadget, you must move it all the way to the right.
5. Wait a few minutes now.
6. After that, hold down the power or side button while waiting for the Apple logo to display on the screen before releasing it.
Method 2: Clear Storage Space
As this error may occur because of full storage space, the very first method that you should take is to free up space on your iPhone. You can do this by uninstalling the applications that are no longer needed. Another way through which you can handle this issue is deleting large files, including videos and old message threads and by turning on the auto-deletion. Moreover, offload specific apps to delete the application’s program data. Follow the steps below to fix iPhone storage says zero KB used:
1. Open Settings app on your iPhone.
2. Now, go to General and tap iPhone Storage.
3. The, select any app you’d want to delete cache and data from.
4. Now, tap on Offload App.
5. Then, from the pop-up options, select Offload App.
6. Lastly, if you discover an app that you don’t use, tap on Delete App to delete it instead.
Also Read: 12 Ways to Fix iPhone Storage Full Issue
Method 3: Delete Cache Files
Cached data incorporate all the files and images that are kept in your device’s memory, which helps the apps to avoid having to request the same data repeatedly and therefore keep things speedy. You can delete cache files in iPhone through two methods:
Step I: Clear Safari Browser Cache
In Safari app you can delete your browsing history and data to clear the cache on your iPhone. It will remove the history of websites you visited and recent searches from your device. This procedure will also delete the cookies and permissions you granted to websites to use your location or send you notifications. Follow the steps below to clear cache files:
1. Open Settings app on your iPhone.
2. Now, tap on Safari app.
3. Then, scroll down and tap on Clear History and Website Data.
Step II: Delete Temporary Files
Applications that operate for a long time produce log and cache files, which you can safely remove if your storage is full. You’ll need to use a third-party program to handle this process for you because iPhones don’t manage these files frequently. Follow the steps below to clear iPhone cache:
1. Install an iPhone Cleaner app (e.g. Smart Cleaner) on your device after downloading it.
2. Then, you’ll be able to get a better understanding of how the system works.
3. Choose Deep Scan Mode next.
4. Now click the Scan button under the System Cleaning tab at the top.
5. The system will next look through usage and diagnostic data, download all temporary files, and do other things. After the scan is finished, select Delete to get rid of all the unwanted information.
Method 4: Run iCloud Backup
Occasionally, performing an iCloud backup can fix the storage calculation and fix the iPhone storage says zero KB used problem. Follow the steps below to run iCloud backup to fix Why does my iPhone say zero kb used error:
1. From your home screen, first tap on Settings.
2. After that, select iCloud under your Apple ID.
3. Tap on iCloud Backup from there.
4. Finally, tap Back Up Now and wait for the process to be completed.
Method 5: Change Cellular Data Settings
It’s likely that the Settings app’s ability to use cellular data will be disabled if changing the network settings had absolutely no effect on fixing the iPhone storage issue. These easy steps can be used to check if it is enabled:
1. Start your iPhone’s Settings application.
2. Next, proceed to Cellular.
3. Verify that the Settings app is turned on by scrolling down.
Method 6: Re-Login to iCloud
The iPhone storage showing zero KB used may be caused by the fact that your iCloud account is simultaneously logged in from different devices. In this scenario, sign out of your iCloud account on all devices and then sign back in after a few minutes. On an iPhone, follow these steps to log out of your iCloud ID:
1. Start by opening the Settings app.
2. After that, tap on your profile towards the top.
3. At the bottom, select Sign Out.
4. To sign out of iCloud, choose Sign Out from the pop-up menu.
5. Enter your passcode after that, and then tap Turn Off.
6. Tap Sign Out in the top right corner after a short while.
7. Select Sign Out one final time to confirm.
Here’s how to log out of your iCloud account across all your devices at once:
1. Open a browser and navigate to iCloud.com first.
2. You should now Sign in with your iCloud credentials.
3. Then, click Account Settings, which is immediately below your avatar.
4. iOS Storage Reports 0 KB Used
5. Under My Devices, you’ll find a list of the gadgets that can access your iCloud. Then select one.
6. Select device you want to remove by clicking the cross icon next to it in the new pop-up window.
Also Read: What Happens When I Delete iCloud Backup?
Method 7: Reset Apple ID Password
Try resetting the Apple ID password if signing in and out of your iCloud account doesn’t seem to fix the problem. Also, all of your devices using the same iCloud account will log out using this way. Also, confirm the email to validate your iCloud account. To do this, follow the steps below to fix iPhone storage says zero KB used error:
1. Launch the Settings app first.
2. Visit your Apple ID after that.
3. Click on Password & Security by swiping down.
4. Hit the Change Password button.
Method 8: Reset iPhone Settings
When there is any problem that is related to settings, then resetting your iPhone to default settings can fix this issue. So, if your iPhone storage show iPhone storage says Zero KB used and none of the above methods worked, then this fix can hopefully help you out. Follow the steps below to reset iPhone settings:
1. Open Settings app in your iPhone.
2. Now, go to General.
3. Then, scroll down to the bottom and tap on Transfer or Reset iPhone.
4. Now, tap on Reset.
5. Select Reset All Settings from the pop-up options.
6. Lastly, enter your passcode to confirm the action.
Also Read: How to Delete System Storage on iPhone
Method 9: Reset Network Settings
There is high possibility that the iPhone might be unable to calculate correct storage use due to some sort of network error. To fix it, you can use this method to resetting the network settings on your device. Follow the steps below to reset network settings and know how to fix zero kb on iPhone:
1. Open Settings app, go to General.
2. Now, tap Reset.
3. Lastly, tap on Reset Network Settings, and enter the passcode to confirm the action.
Note: When you will perform this method it will reset all saved and current Wi-Fi and cellular networks as well as disconnect you from any VPNs you have connected.
Method 10: Contact Apple Support
If none of the above methods have been successful for you, then you will need to get in touch with Apple Support. For how to fix iPhone Storage says zero KB used query, you can take professional advice. In addition to providing live support from their corporate locations, Apple also has an online help center containing articles. Visit the iPhone Support page to reach the Apple customer support team.
We hope this article was helpful, and now you know how to fix iPhone storage says zero KB used error. If you still have any doubts, feel free to ask them in the comment section below. Also, let us know what you want to learn next.
