Fix Zoom is Unable to Detect a Camera

Fix Zoom is Unable to Detect a Camera

Zoom is used by millions of users around the globe and it is well known for its online video meetings. Instead of trusting other video conferencing applications, Zoom is best suited for work collaborations with your friends, family members, and office colleagues. Yet Zoom may fail to detect sometimes and Zoom is unable to detect a camera is an annoying issue. Yes, you can still participate in audio meetings, but in case you are attending an important interview or in the middle of the video presentation, this issue is so annoying. This guide will help you fix Zoom is unable to detect a camera Windows 10 with its effective troubleshooting methods. So, continue reading.

Fix Zoom is Unable to Detect a Camera

How to Fix Zoom is Unable to Detect a Camera in Windows 10

If the internet connectivity does not meet the requirements of Zoom, you may face Zoom is unable to detect a camera or Zoom error code 5003 on Windows 10. You can run a Speedtest to know the optimum level of network speed required for the proper connection. You may also prefer a new, faster internet package and buy it from your network provider. If you are using a Wi-Fi connection, restart your router or reset it if necessary. Yet, switching to a wired connection would be a wise choice. Here are some crisp reasons that cause Zoom is unable to detect a camera problem.

  • Camera used up by other programs.
  • Outdated Operating System.
  • Outdated Camera drivers.
  • Outdated Zoom client.
  • If access to the camera is disabled on your PC.
  • Hardware issues and inadequate network connection.

In this section, we have compiled a list of methods that will help you resolve Zoom is unable to detect a camera problem. Follow them in the same order to attain perfect results.

Method 1: Reboot PC

This is a preliminary method to sort out all temporary glitches on your PC. Restarting the device will clear any possible problems and help you to resolve the issue. Reboot your computer and check if you face the issue again.

1. Navigate to the Desktop by pressing Win + D keys simultaneously.

2. Now, press Alt + F4 keys together. You will see Shut Down Windows pop-up window as shown below.

Press Alt and F4 keys simultaneously

3. Now, click on the drop-down box and select the Restart option.

Click on the dropdown box and select the Restart option. Fix Zoom is Unable to Detect a Camera

4. Finally, hit Enter or click on OK to reboot your system.

Method 2: Use Correct Camera for Zoom

If there are no issues to be fixed with the network connection, then check once if Zoom is using the correct camera on your PC.

1. Launch Zoom and join a meeting.

Note: If you face Invalid Meeting ID Error, click here..

Note: If you face Invalid Meeting ID Error, click here..

2. Now, on the bottom left screen, click on Stop Video and check which camera is used by Zoom.

Now, in the bottom left screen, click on Stop Video and check which camera is used by Zoom.

3. Now, quit the meeting and navigate to the home page of Zoom. Then, click on the Settings icon as highlighted.

Now, quit the meeting and navigate to the home page of Zoom. Then, click on the Settings icon

4. Next, in the left pane, click on the Video menu and scroll down to the main page to choose the correct Camera from the drop-down menu.

Next, in the left pane, click on the Video menu and scroll down the main page to choose the correct Camera from the drop-down menu

5. Also, ensure you uncheck Turn off my video when joining meeting option as highlighted.

Ensure you uncheck Turn off my video when joining meeting option

Also Read: Show Profile Picture in Zoom Meeting Instead of Video

Method 3: Run Hardware and Devices Troubleshooter

To deal with internal glitches in the Camera app, you can run hardware and devices troubleshooters. So all the issues that can be fixed will be depicted and you can resolve the same. Follow the below discussed instructions to run hardware and devices troubleshooter.

1. Press Windows + R keys simultaneously to launch the Run dialog box.

2. Type msdt.exe -id DeviceDiagnostic and click on OK, as shown.

run hardware and devices troubleshooter

3. Here click on the Advanced option, as highlighted below.

click on Advanced option in Hardware and Devices Troubleshooter. Fix Zoom is Unable to Detect a Camera

4. Check the box marked Apply repairs automatically and click on Next.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, restart your PC 

Method 4: Remove Background Processes

Your camera can be used by only one application at any given time. Make sure you are not on video call/conference in other applications when you are in a Zoom meeting. To close all other applications running in the background, follow the below-mentioned steps.

1. Launch Task Manager, press the Ctrl + Shift + Esc keys at the same time.

2. Locate and select the unwanted background processes using high Memory e.g. Logitech Gaming Framework.

3. Then, click End task, as shown highlighted.

select a process and click on End task in Task Manager. Fix Zoom is Unable to Detect a Camera

Also Read: How to Play Outburst on Zoom

Method 5: Allow Camera Access to Zoom

There will be a particular list of apps and programs in your Settings, that is granted permissions for camera permissions. If Zoom is not on that list, you will face Zoom is unable to detect a camera Windows 10 issue. To enable camera permissions for Zoom, please follow the below-mentioned steps.

1. Press Windows + I keys together to open Settings.

2. Click on the Privacy setting.

Click on Privacy setting. Fix Zoom is Unable to Detect a Camera

3. Select Camera under App permissions in the left panel.

Select Camera under App permissions in the left panel.

4. Make sure that Camera access for this device is enabled by clicking on Change button.

Make sure that Camera access for this device is enabled by clicking Change. Fix Zoom is Unable to Detect a Camera

5. Switch On the toggle to Allow apps to access your camera.

Toggle on Allow apps to access your camera. Fix Zoom is Unable to Detect a Camera

6. Under Choose which Microsoft Store apps can access your camera, switch On the Camera toggle.

Under Choose which Microsoft Store apps can access your camera set Camera to On

7. Also, switch On the toggle to Allow desktop apps to access your camera after making sure Zoom is one of the desktop apps.

Under Allow desktop apps to access your camera and toggle it to On. Fix Zoom is Unable to Detect a Camera

 

Method 6: Allow Camera Permissions for Web Browser

If you are facing Zoom is unable to detect a camera Windows 10 issue in your browser, then you will have to whitelist the app in the camera permissions settings. Here are a few instructions to allow camera permissions for the browser.

Note: Here Microsoft Edge is taken as an example. Users are advised to follow the steps according to their browser.

1. Launch the Microsoft Edge browser and click on the three-dotted icon in the top right corner as shown.

three dot icon

2. Now, click on Settings as depicted.

settings

3. Then, click on Cookies and site permissions as shown.

cookies and site permissions

4. Next, scroll down the main page and click on Camera under All permissions as shown.

camera. Fix Zoom is Unable to Detect a Camera

5. Also, make sure Ask before accessing (recommended) settings is turned ON and check if the Zoom website is not blocked. If it is blocked, delete it.

ask before accessing toggle

6. Relaunch browser and check if you have fixed the issue.

Also Read: How to Fix Firefox Not Loading Pages

Method 7: Tweak Advanced Video Settings

A few users have suggested that performing Zoom video test and then, switching to advanced video settings has helped them to solve Zoom is unable to detect a camera problem. Hope this method helps you fix the same in simple settings change.

1. Launch Zoom and click on the Settings icon.

2. Now, select the Video option from the left pane and scroll down the right screen.

3. Then, click on Advanced as highlighted below.

Then, click on Advanced

4. Then, check Optimize video quality with de-noise option.

5. Next, check the boxes next to Use hardware acceleration for:

  • Video processing
  • Sending video
  • Receiving video
  • Virtual background as shown highlighted.

Then, check the following options. Optimize video quality with de noise Use hardware acceleration for Video processing Use hardware acceleration for Sending video Use hardware acceleration for Receiving video. Fix Zoom is Unable to Detect a Camera

6. Set the following options to Auto from the drop-down menu:

  • Video Rendering Method
  • Video Rendering Post Processing
  • Video Capturing Method

7. Finally, close the Settings tab and check if you have fixed the said issue.

Note: Few users suggested that when the Video Capturing Method was set to Media Foundation, as depicted below, it fixed Zoom camera not working issue.

Few users have suggested that when Video Capturing Method is set to Media Foundation has fixed the Zoom camera not working issue

Method 8: Re-register Camera

If none of the app-related fixes have helped you, then you can try fixing the issue by re-registering the camera as instructed below.

1. Hit the Windows key, type powershell, and click on Run as Administrator.

Type Powershell in the search bar and click on Run as Administrator. Fix Zoom is Unable to Detect a Camera

2. Then, type the following command and hit the Enter key.

Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Then, type the following command and hit Enter

3. Wait for the command to be executed and check if it fixed the issue.

Also Read: How to Take Zoom Meeting Screenshot

Method 9: Update or Rollback Camera Drivers

Being a hardware component, it is essential that you keep the related drivers up to date. But sometimes it is the newly installed drivers that are the cause of your misery. These new drivers can be corrupt or infested with bugs that in turn, cause Zoom is unable to detect a camera.

Option 1: Update Camera Driver

1. Hit Windows key, type device manager, and click on Open.

Start search results for Device Manager. Fix Zoom is Unable to Detect a Camera

2. Double-click on Cameras to expand it.

Expand Cameras option. Fix Zoom is Unable to Detect a Camera

3. Right-click on your camera driver (e.g. HP TrueVision HD) and select the Update driver option.

right click on your driver, say HP TrueVision HD and select Update driver.

4. Click on Search automatically for drivers option to install the driver updates automatically.

Now, click on Search automatically for drivers options to locate and install a driver automatically. Fix Zoom is Unable to Detect a Camera

5A. Now, the drivers will update to the latest version, if they are not updated. Restart the computer and check again.

5B. If they are already in an updated stage, the screen displays the following message: The best drivers for your device are already installed. Click on Close to exit the window.

If they are already in an updated stage, the screen displays the following message, The best drivers for your device are already installed.

Option 2: Roll Back Driver Updates

1. Navigate to Device Manager and expand Cameras as earlier.

2. Right-click on your camera driver (e.g. HP TrueVision HD) and select Properties.

Right click on the expanded field and click on Properties, as depicted. Fix Zoom is Unable to Detect a Camera

3. Switch to the Driver tab and click the Roll Back Driver button.

Note: If the option to Roll Back Driver is greyed out, it indicates that your computer does not have the pre-installed driver files or it had never been updated. In this case, try alternative methods discussed in this article.

Switch to the Driver tab and select Roll Back Driver

4. Select a reason to Why are you rolling back? in Driver Package rollback window and click on the Yes button to continue.

give reason to roll back drivers and click Yes in driver package rollback window. Fix Zoom is Unable to Detect a Camera

5. Finally, restart your Windows PC to make the rollback effective.

Method 10: Reinstall Camera Drivers

If updating drivers does not give you a fix, you can reinstall them as follows:

1. Press the Windows key, type Device Manager and click on Open.

Click on Start and type Device Manager. Click on Open. Fix Zoom is Unable to Detect a Camera

2. Expand the Cameras option by double-clicking on it.

Expand Cameras option

3. Right-click the webcam device and select Uninstall Device.

select Uninstall Device. Fix Zoom is Unable to Detect a Camera

4. Uncheck Delete the driver software for this device option and click on Uninstall button.

uninstall a device driver warning message

5. Then, restart your PC. The webcam drivers will be automatically installed by Windows.

Also Read: Fix Laptop Camera Not Detected on Windows 10

Method 11: Update Zoom App

If you are using an outdated Zoom client, your PC might not detect the camera at times. Follow the below-mentioned steps to update Zoom.

1. Launch Zoom and click on the Profile picture.

2. Then, select the Check for Updates option from the drop-down list.

3A. Make sure you receive the prompt, you are up to date.

3B. If any updates are pending in action, follow the on-screen instructions to update it.

Note: You can also enable automatic Zoom updates by checking on the Automatically keep Zoom desktop client up to date option as depicted below.

automatically keep zoom desktop client up to date

Method 12: Update Windows

If you have not attained any fix by updating Zoom, there may be the presence of bugs in your PC. These bugs can be cleared out by updating your computer. To fix the discussed problem, update your Windows PC as instructed below.

1. Press Windows + I keys simultaneously to launch Settings.

2. Click on the Update & Security tile, as shown.

Update and Security. Fix Zoom is Unable to Detect a Camera

3. In the Windows Update tab, click on Check for updates button.

Click on Check for updates button.

4A. If a new update is available, then click Install Now and follow the instructions to update.

Click on install now to download the available updates. Fix Zoom is Unable to Detect a Camera

4B. Otherwise, if the Windows is up-to-date, then it will show You’re up to date message.

windows update you're up to date message

Also Read: Fix Webcam not working in Windows 10

Method 13: Reset Camera App

If you do not attain any fix by following the above-listed methods, reset the camera app as instructed below.

1. Click on Start, type camera, and click on App settings.

Press Start button. Type camera and click App settings. Fix Zoom is Unable to Detect a Camera

2. Scroll down the Settings window and click the Reset button under the Reset section.

Here, scroll down to the Reset menu and click on Reset

3. Confirm the prompt by clicking the Reset button again.

Click Reset in the pop up. Fix Zoom is Unable to Detect a Camera

4. Resetting will take time. A tick mark will appear next to the Reset option once reset process is completed.

5. Exit all windows and try using Zoom camera again.

Method 14: Reinstall Zoom App

If none of the methods have helped you, then try to reinstall the software if possible. All the settings and configurational setup will be refreshed when you reinstall Zoom, and hence there are more chances that you will attain a fix for Zoom is unable to detect a camera problem in Windows 10 PCs.

1. Press the Windows key, type Control Panel and click on Open.

Start menu search results for Control Panel. Fix Windows Key Disabled

2. Now, select the Programs and Features option as shown highlighted.

program and features. Fix Zoom is Unable to Detect a Camera

3. Now, on the list, click on Zoom and select the Uninstall option.

zoom uninstall

4. Then, confirm the prompt if any, and wait until the app gets uninstalled on your device. Then, reboot your PC.

5. Download Zoom from the official website.

Click on the link attached here and click on the Download button. Fix Zoom is Unable to Detect a Camera

6. Now, navigate to My downloads and launch the ZoomInstaller file.

7. Follow the on-screen instructions to complete the installation on your PC.

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We hope that this guide was helpful and you could fix Zoom is unable to detect a camera issue in Windows 10. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.

Posted by

Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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