Video conferencing applications like Zoom have made the meeting world simpler and easier. You can easily communicate with your meeting participants, friends, or colleagues in Zoom thereby conducting large Zoom meetings and presentations. Many key features of Zoom are liked by millions of users, yet there are some common issues like Zoom audio not working Windows 10. This is very frustrating when you cannot hear anything from co-participants or when others can’t hear you. We bring to you a perfect guide to fix Zoom audio settings in Windows 10.
- How to Fix Zoom Audio Not Working on Windows 10
- Preliminary Checks
- Pro Tip: How to Run Test Speaker & Microphone Tool
- Method 1: Ensure Mic is Not Muted
- Method 2: Allow Zoom to Access Microphone
- Method 3: Restart Zoom & Close Background Applications
- Method 4: Run In-built Troubleshooter
- Method 5: Modify Audio Settings for Zoom & PC
- Method 6: Tweak Microphone Settings
- Method 7: Change Default Speaker & Microphone
- Method 8: Clear Browser Cache (For Zoom Web Version)
- Method 9: Update or Rollback Audio Drivers
- Method 10: Reinstall Zoom
How to Fix Zoom Audio Not Working on Windows 10
Here are some common reasons that cause Zoom audio not working problem. Try to analyze your problem based on these reasons to follow appropriate troubleshooting methods.
- If you have incorrect audio settings on your PC and incompatible settings with your recording device, you will face audio issues in Zoom.
- When the audio output is muted, you will face the same problem. If the meeting organizer has muted everyone else in the meeting then too the same issue might occur.
- If Zoom is using inappropriate audio speakers, the problem recurs.
- Some background applications are interfering with Zoom, so your audio might not be heard by other participants more often.
- If you have outdated audio drivers on your PC, you may face the same problem.
- In addition, incompatible audio settings in PC and app also lead to Zoom audio not working issue.
- If the mic is broken or plugged in incorrectly, Zoom audio might not work at all.
Before you head towards advanced troubleshooting methods to ensure proper Zoom audio settings in Windows 10, a few simple hacks will help you fix the Zoom audio not working issue within clicks. Make sure your PC meets all of these preliminary checks and still if you did not attain any fix, move to the next section.
- Reboot your PC and any temporary glitches associated with the computer will be resolved.
- Ensure proper internet connectivity, since video conferencing requires an adequate limit of bandwidth. You may face lagging video issues and audio cut-ins during the meeting if some of the data packets are lost due to insufficient bandwidth.
- Use high-quality microphone which is set firmly with your PC.
- Avoid echoing. When you are attending a meeting, please avoid sitting near other co-participants. This may sometimes cause echo and audio issues.
- Always choose to either Join with Computer Audio or by dialing a phone number.
- Place the external mic 6 inches away from the mouth to avoid audio muffling.
- On the other hand, if you are using an inbuilt audio device from your device, make sure you are within two feet of the distance from the mic.
- Join a test call on Zoom to ensure you face no trouble with audio issues during the meeting.
- Last but not least, make sure you are not in a noisy environment with traffic sounds or crowd noises in the background. This will prevent your voice from fading away from other participants in the meeting. You can also try better noise cancellation extensions for Zoom.
Pro Tip: How to Run Test Speaker & Microphone Tool
If Zoom fails to detect your audio automatically, you can test the Test Speaker & Microphone tool to resolve it. Thus, you may manually select the microphone and speaker to be used in the meeting. Here are a few simple steps to run the Test Speaker & Microphone tool.
1. Unmute your audio in Zoom meeting and select the carat icon next to the mic as shown.
2. Now, select the Test Speaker & Microphone… option.
3. Check and set the volume of your speaker and microphone and click on Finish.
Follow the troubleshooting methods in the same order to attain perfect results to fix Zoom audio not working issue.
Method 1: Ensure Mic is Not Muted
Even though this may seem not a great deal, many users face Zoom audio, not working issues because they do not turn on their mic unintentionally. There is an easy way to check whether your mic is on or not and modify Zoom audio settings in Windows 10.
1. If the mic status displays Unmute, option it means the audio is mute. Hence, click on the Unmute icon.
2. Now, the mic will disaply the option to Mute as shown.
Method 2: Allow Zoom to Access Microphone
Your PC will have a list of applications and programs that are allowed for audio and microphone access. If in case Zoom is not on this list, you cannot hear any audio while using the app. Therefore, ensure the audio settings are enabled for Zoom on your PC by following the below-mentioned steps to fix Zoom audio not working Windows 10 error.
1. Launch Windows Settings by pressing Windows + I keys together.
2. Now, click on Privacy as depicted below.
3. Here, scroll down the left pane and click the Microphone menu option.
4A. Enable Allow apps to access your microphone option as highlighted in the pic below.
4B. On the same screen, toggle on the option marked Allow desktop apps to access your microphone as depicted below. Make sure Zoom appears in the list of allowed desktop apps.
Method 3: Restart Zoom & Close Background Applications
In some cases, Zoom may load into the meetings without audio devices leading to Zoom audio not working problem. If Zoom interferes with other applications and programs on your PC, you may face Zoom audio not working issues. Some other programs may use your microphone and thus, you may not be able to use Zoom audio. Exit all applications and restart Zoom as instructed below:
1. Launch Task manager by hitting Ctrl + Shift +Esc keys simultaneously.
2. Select the Zoom process and click on End task as depicted below.
3. Locate and select the unwanted background processes using high Memory and disable them similarly.
4. Now reboot your PC and open the Zoom app again.
Also Read: How to Play Outburst on Zoom
Method 4: Run In-built Troubleshooter
You may face sound connectivity issues if there are any glitches or bugs on the hardware part, troubleshooting this will help you resolve the same.
Option I: Run Playing Audio Troubleshooter
1. Press the Windows key, type Control Panel, and click on Open.
2. Set View by > Large icons then, click on the Troubleshooting option.
3. Click on View All option in the left pane.
4. Click on the Playing Audio troubleshooter option to Find and fix problems with playing sound.
5. Click on the Advanced option in Playing Audio troubleshooter.
6. Then, check the Apply repairs automatically option and click on Next.
7. The Troubleshooter will start detecting problems.
8. Follow the on-screen instructions to fix the issue.
Option II: Run Hardware & Devices Troubleshooter
1. Press Windows + R keys simultaneously to launch Run Dialog Box.
2. Type msdt.exe -id DeviceDiagnostic and click OK, as shown.
3. Click Next on the Hardware and Devices troubleshooter window.
4A. Wait for it to detect problems and then, Click Apply this fix if any.
Then, Restart your PC.
4B. However, the following screen will appear if Troubleshooting couldn’t identify the problem. In this case, you can try the remaining fixes listed in this article.
Method 5: Modify Audio Settings for Zoom & PC
To ensure proper audio levels in Zoom, your PC has to meet some audio requirements. Else, you will face several audio-related issues in all video conferencing applications. Follow all of these checklists to ensure proper Zoom audio settings in Windows 10.
Step I: Adjust Windows Audio
To experience a high-quality audio experience in Zoom, make sure that the computer volume is also set to the optimum level. To check and fix the low volume on your PC, follow the instructions below:
1. Right-click on the Speakers icon in the bottom right corner of the screen.
2. Then, select the Open Volume mixer option as highlighted.
3. Now, make sure the audio levels are set to max for Zoom Meetings as shown.
You can also adjust the audio levels according to your needs.
Step II: Change Zoom Audio Settings
When you are in the middle of a meeting or before, test your audio and modify Zoom audio settings in Windows 10.
1. Launch Zoom and click on your profile picture.
2. Then, select the Settings option as highlighted.
3. Now, switch to the Audio tab on the left pane. If you want to test the speaker, click on the Test Speaker option. The test tone will be played now. If you cannot hear anything, adjust the Volume slider or change the speaker if available.
4. To test your microphone, click on the Test Mic option. Your audio will now be recorded. Once you have finished recording, select the Recording button to playback your audio.
5. If you feel your audio is being distorted, then you can choose another microphone or adjust the volume sliders.
Note: We recommend that you keep Automatically adjusting your microphone box to be checked. Still, if you want to adjust the audio levels manually, you can uncheck it.
Also Read: How to Take Zoom Meeting Screenshot
Method 6: Tweak Microphone Settings
If you have any incorrect settings like muted microphone, mic not set as the default input audio device has very low volume which may prevent Zoom from accessing the audio set up in your PC. Follow the below-mentioned steps to tweak microphone settings to fix Zoom audio not working Windows 10 issue.
1. Hit the Windows key, type Control Panel, and click on Open.
2. Then, set the View by: option to Large icons and click on the Sound link as shown.
3. Next, switch to the Recording tab, right-click on the empty space and check Show Disabled Devices option as illustrated below.
4. The Default Device, if disabled, right-click on it and select Enable as shown.
5. Then, right-click on your default audio device and select the Properties option as depicted.
6. Then, in the Speakers Properties option, switch to the Levels tab and ensure the Speakers value is set to max.
Note: You can adjust the slider to increase/decrease the volume.
7. Finally, click on Apply > OK to save the changes and check if the issue is resolved now.
Method 7: Change Default Speaker & Microphone
Your PC may choose any different microphone or speaker as its default device and when you may use another speaker and microphone in the meeting. This may lead to audio issues. Hence, either change the default microphone & speaker on your PC or use the default microphone & speaker in Zoom meetings to avoid problems. Here are a few steps to set up the default speaker & microphone to fix Zoom audio not working Windows 10 issue.
1. Right-click on the Sound icon in the bottom right corner of the screen as shown.
2. Then, in the Sound window, switch to the Recording tab and right-click on the microphone you would like to set as the default one.
3. Now, select the Set as Default Device option as highlighted and click on Apply > OK to save the changes.
4. Then, switch to the Playback tab and right-click on the Speakers you would like to set as the default one.
5. Now, select the Set as Default Device option as highlighted and click on Apply > OK to save the changes.
6. Finally, reboot your PC.
7. Right-click on the Sound icon in the Taskbar and select the Open Sound settings option.
8. Here, select the correct Input device e.g. Microphone (2-High Definition Audio Device) as default under Choose your input device section.
Method 8: Clear Browser Cache (For Zoom Web Version)
If you are using Zoom in your browsers and facing Zoom no sound on PC, then too much temporary data might block the audio scripts on Zoom. This happens in rare cases, yet don’t give a chance for this to be the reason for this issue. Clear your browser cache as instructed below to fix Zoom audio not working Windows 10 issue.
Note: Here, Microsoft Edge is shown as an example. Make sure you follow the steps according to your browser.
1. Launch the Edge browser and open a new tab. Click on the three-dotted icon near your profile image as you did earlier.
Note: You can directly navigate the page to delete browsing history in Edge by typing edge://settings/clearBrowserData in the search bar.
2. As shown, navigate to the Privacy, search, and services option in the left pane as shown.
3. Then, scroll down the right screen and click on Choose what to clear option under Clear browsing data as shown.
4. In the next window, select the boxes according to your preferences like Browsing history, Cookies and other site data, Cached images and files, etc, and click on Clear now as highlighted below.
Method 9: Update or Rollback Audio Drivers
If you are using an outdated version of audio or headset drivers, you may face several audio-related issues since the version of Zoom is incompatible with the drivers. In this case, try updating all the audio drivers available on your PC to see if you have fixed the issue.
Option I: Update Audio Driver
If the current drivers in your system are incompatible or outdated with the Zoom files, then you will face this problem. Therefore, you are advised to update your device and drivers to fix Zoom audio not working Windows 10 issue.
1. Click on Start, type device manager, and hit the Enter key.
2. Double-click on Sound, video, and game controllers to expand.
3. Right-click on your audio driver (e.g. Realtek High Definition Audio) and choose Properties.
4. Go to the Driver tab and click on Update Driver
5A. Choose Search automatically for drivers. Windows will automatically search the drivers needed for your PC and install them. Click on Close after finishing the process and Restart PC once done.
5B. Else, The best drivers for your device are already installed message will be displayed. In this case, click on Search for updated drivers on Windows Update which will take you to Settings and will search for drivers on the next Windows update.
Option II: Rollback Driver Updates
If your system had been working correctly and began to malfunction after an update, rolling back the drivers might help. The rollback of the driver will delete the current driver installed in the system and replace it with its previous version. This process should eliminate any bugs in the drivers and potentially fix Zoom audio not working Windows 10.
1. Navigate to Device Manager > Sound, video and game controllers > Audio Driver Properties as shown in the previous option.
2. Go to the Driver tab, and click on the Roll Back Driver button.
Note: If the button is greyed out or not available, this means that you do not have any updates installed for the respective driver.
3. In the Driver Package rollback, give a reason for Why are you rolling back? and click on Yes to roll back driver updates.
4. Restart your Windows 10 PC to have the appropriate drivers automatically installed after system boot.
Method 10: Reinstall Zoom
If none of the methods have helped you, then try to reinstall the software if possible. All the settings and configurational setup will be refreshed when you reinstall Zoom, and hence there are more chances that you will attain a fix for your problem.
1. Press the Windows key, type Control Panel and click on Open.
2. Now, select the Programs and Features option as highlighted.
3. Now, on the list, click on Zoom and select the Uninstall option.
4. Then, confirm Uninstall in the pop-up prompt. Then, reboot your PC after uninstallation is completed.
5. Download Zoom from the official website.
6. Now, navigate to My downloads and launch the ZoomInstaller file.
7. Follow the on-screen instructions to complete the installation on your PC.
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We hope this guide was useful and you could fix Zoom audio not working Windows 10 issue. Let us know which method worked for you the best. Also, if you have any queries or suggestions regarding this article, drop them in the comments section.