Released on December 4, 2023, the KB5032288 Windows 11 preview update was primarily aimed at fixing bugs in the newly added Copilot AI assistant in addition to other improvements. However, many users have reported that even after multiple attempts, the update fails to install completely. Don’t worry if you’re also grappling with the same issue In this guide, we will help you fix the KB5032288 update not installing on Windows 11 so that you can keep your system up-to-date and secure.
Why Does KB5032288 Fail to Install in Windows 11 and How to Fix
Usually, Windows updates go smoothly and get installed easily. However, if the installation of the discussed Windows 11 update is stuck halfway and frozen, the following could be the factors contributing to it:
- Weak Internet connection
- Incomplete or Corrupt Installation
- Corrupt System Files
- Software Conflicts
To resolve the issue, fix the internet connectivity on the device and run Windows update troubleshooter:
1. Open Settings and click on System, followed by Troubleshoot.
2. Click on Other troubleshooter and then on Run next to Windows Update.
Method 1: Troubleshoot Internet Connection
It is a must to have strong and stable internet connectivity on the device to ensure smooth download and installation of software updates. Refer to our guide on How to Increase Internet Speed in Windows 11 and once network issues are fixed, check if you can now install the updates.
Method 2: Pause or Disable Third-party Antivirus
At times, your antivirus can also prohibit the update install. Although we do not recommend this, if required, you can try to pause or disable it for once. Refer to our guide on How to Turn Off Antivirus Program on Windows 11 for a detailed explanation and once the update is installed successfully, enable the antivirus once again.
Method 3: Install the Update Manually
If auto-download and installation of the KB5032288 software update via the Windows Settings menu fails, you can use the Microsoft Update Catalog to manually do it.
1. Go to the Microsoft Update Catalog page.
2. Locate the correct version of the KB5032288 update for your PC and click on Download next to it.
Note: To find the correct version, open Settings, and in the System tab, check the Version under Windows specifications and System type under Device specifications.
3. Follow the on-screen instructions and once the update is installed, Restart the PC.
Also Read: How to Stop Automatic Windows 11 Update
Method 4: Run Windows Update Troubleshooter
Windows Update Troubleshooter can automatically detect and repair issues related to Windows OS updates, in case there are errors or failures. You can run it to fix the issue of update KB5032288 not installing on Windows 11.
1. Open Settings, and click on the System on the left, followed by Troubleshoot on the right.
2. Click on Other troubleshooter and then on the Run option next to Windows Update.
Method 5: Restart Essential Windows Services
Restarting essential Windows services, especially Background Intelligent Transfer services can eliminate the discussed issue. Follow the steps:
1. Press the Windows key, type Services in the search bar, and click on Run as administrator.
2. Scroll down and down and double-click on the Windows Update service.
3. Select the Startup type to Automatic and if the Service status is Stopped, click the Start button.
Note: If the Service status is Running, click on Stop and Start it again.
4. Click on Apply and OK to save the changes.
5. Repeat the same steps for Background Intelligent Transfer Service (BITS) and Cryptographic Services, Network Location Awareness, and MSI Installer.
Method 6: Perform Disk Cleanup
Disk cleanup is a crucial process as it scans the system’s hard drives, removing all the unwanted files like caches, files in the recycle bin, or temporary files that disrupt the smooth performance of your PC and fixes the KB5032288 fails to install in Windows 11.
1. Press the Windows key, search for Disk Cleanup, and select the Drives on which Windows is installed, e.g., Windows (C:). Click on OK.
2. Click on Clean up system files.
3. Select the Drives again, click OK, then select the files with the largest portions of the data used and click OK.
Method 7: Reset Windows Update Components
If the error persists, you can reset the Windows update components to fix update KB5032288 not installing on Windows 11. Here’s how:
1. Press the Windows + R keys together to open the Run dialog box.
2. Type services.msc and press Enter to open the Services menu.
3. Scroll down and check the Status next to Windows Update. If it shows Running, right-click on it and select Stop from the context menu.
4. Now hit the Windows key, search for Command Prompt, and select Run as administrator.
5. Type the following commands individually and hit Enter after each command.
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
This will stop the update components on your PC.
6. Now, type the following commands and press Enter after each to rename the SoftwareDistribution and Catroot2 folders:
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old
7. Lastly, to restart the BITS, Cryptographic, MSI Installer, and Windows Update Services, type the following commands and press Enter after each:
net start wuauserv net start cryptSvc net start bits net start msiserver
8. Restart the PC to save the changes.
Method 8: Repair System Files
Run SFC (System File Checker) and DISM (Deployment Image Servicing and Management) utilities to remove corrupt system files or configuration files on your PC, that create all sorts of error codes and issues. Refer to our guide How to Repair System Files in Windows 11 to complete this process without fail.
What are KB5032288 Windows 11 Cumulative Update Preview Build features?
Here are the preview build feature enhancements the KB5032288 Windows 11 cumulative update brings to the device:
- You can now use the Copilot across multiple displays.
- You can access the Copilot in Windows (in preview) with the Alt+Tab shortcut.
- It will resolve the Copilot icon on the taskbar not showing an active error when Copilot in Windows is open.
- It addresses an issue that causes IE mode to stop responding.
- It also fixes the lags in cursor movement in screen capture.
- Issues related to File Explorer, including the RAR files showing as empty in File Explorer error are also resolved.
We hope our guide helped you fix update KB5032288 not installing on Windows 11. If you have any queries or suggestions, do let us know in the comments section. Stay connected to Techcult for more troubleshooting guides.