Fix Twitch You Are Not Eligible For This Purchase Error

Expert tips to resolve purchase error for streamers and viewers.

Twitch is one of the most famous streaming platforms in the world. The platform allows users to stream their videos or join other creators’ online streams. It also allows creators to charge certain subscription fees for their premium content. Sometimes, when you try to buy a subscription, you might encounter an error message stating Twitch you are not eligible for this purchase. This error occurs when there are interruptions during payment attempts. In this guide, we will discuss all the possible methods to fix this error.

12 Methods to Fix You are Not Eligible for this Purchase Error Twitch

How to Fix Twitch You Are Not Eligible For This Purchase Error

This error message may appear due to various reasons, such as geographical restrictions, age restrictions, or limitations based on the user’s account status or payment method.

Quick Answer

Follow the below steps to fix this Twitch issue:

1. Open Twitch and tap on the profile icon.

2. Choose Subscriptions.

3. Click on the settings icon next to the subscription you want to renew.

4. Here, select Don’t Renew subscription.

5. Select the reason in the list, and click on Don’t Renew Subscription.

There can be several reasons for eligibility errors during purchases on Twitch; some of the more common reasons are mentioned here.

  • A bad internet connection can cause issues while reaching the bank server during payments.
  • Sometimes, a simple server lag can also cause this issue on Twitch.
  • A server outage with Twitch can also cause this issue during payments.
  • An incompatible web browser can also cause this issue with Twitch.
  • A VPN service can also block payment access for Twitch.
  • If you have purchased a subscription from the mobile app, sometimes, you can have trouble upgrading it later.
  • The issue can also be caused by an unsupported payment method.
  • Insufficient wallet balance can also cause this issue with Twitch.
  • Surpassed digital wallet limits can also cause payment issues on Twitch.
  • If you are banned from a Twitch channel, you will not be able to join the subscription for that particular channel.

In this guide, we will discuss how to fix you are not eligible for this purchase error on Twitch.

Method 1: Troubleshoot Internet Issues

One of the most common reasons why does Twitch say I’m not eligible for a channel subscription is due to a bad network connection. When you are receiving a poor internet connection on your system, it can lead to various payment issues, as the network may not be able to reach the bank or the Twitch servers. Therefore, ensure you have a strong internet connection to complete your transactions.

Option I: Restart WiFi Router

If you are using a WiFi connection, you should make sure that the WiFi is well-connected and not causing any internet issues on your system. You can manually check for any damaged cables or improper connections with the WiFi. If everything seems to be in order, you can try to restart the router to refresh the WiFi connection.

1. Long-press the power or on/off button on your router.

router image

2. Wait for the router to shut down.

3. Wait a few minutes and reconnect the router.

Option II: Increase Network Strength

If you don’t use a WiFi connection, it is time to fix the other possible internet issues. If you are located in an area with weak signal strength, you should consider moving to an area that has a better signal range. You should also make sure that you are using a valid internet plan. You can also check out the Slow Internet Connection? 10 Ways to Speed up your Internet! guide to boost the internet speed on your system.

Change DNS address.

Method 2: Wait for Few Minutes

When the Twitch payment server receives too many payment requests at once, it may not be able to entertain all the requests at once, and some of the users will have to wait. This is not a serious issue and should be resolved within a few minutes. Therefore, if your payment request was denied once, you can try again in a few minutes.

Also Read: Fix Twitch Not Going Fullscreen in Windows 10

Method 3: Wait for Twitch Server Uptime

Server issues are common problems with the Twitch payment process. When Twitch servers experience an outage, users are not able to access some of the Twitch features, which often include payment and subscription requests. If you are trying to make a payment to join a channel on Twitch but can’t get through with payments, this could be because of unavailable Twitch servers. During a server outage on Twitch, you cannot do anything to fix the issue and will have to wait until the issue is resolved. However, what you can do is check the Twitch server status online to keep yourself updated. You can use websites like DownDetector to get updates on Twitch servers.

Check for Twitch servers at DownDetector

Method 4: Try Different Browser

In some cases, Twitch you are not eligible for this purchase error may not be caused by Twitch servers or internet issues. Sometimes, the issue can be brought up by the web browser that you are using to access Twitch. When your web browser gets a new update, sometimes it may not be fully compatible with Twitch settings and cause various connection issues with the platform. One of the common issues that are caused by this is payment error issues. Therefore, when you are not able to go through payments on a particular browser you should try to move to a different one.

Also Read: 12 Easy Fixes for Twitch Lagging Issues

Method 5: Check VPN Service

VPNs are helpful tools that can make your browsing experience extremely productive. VPNs can hide your present internet address and replace it with a virtual one. This helps you browse even restricted content online and workaround various other network restrictions. To know more about VPNs, you can check out the What is VPN? How it Works? guide. VPN can also help you with Twitch payment errors, and give you a workaround for this error.

Method 6: Disable Auto Renewal

Sometimes, many users come across this error when they try to upgrade their Twitch subscription to a higher tier. Twitch users can upgrade their subscription from tier 1 to tier 2 or tier 3, but if a user had previously bought a lower-tier subscription from the mobile app, sometimes they come across errors while updating this subscription to a higher tier. You can try to fix this by canceling your subscription and then buying a new one altogether.

1. Go to Twitch and log in with your credentials.

2. Here, locate the profile icon at the top-right of the screen.

3. Click on Subscriptions.

Click on Subscriptions

4. Locate the subscription you want to renew.

5. Click on the cog icon.

6. Here, tap on Don’t Renew subscription.

7. Select the reason in any of the lists given below, and click on Don’t Renew Subscription.

Also Read: Fix AdBlock Not Working on Twitch

Method 7: Use Different Payment Methods

If a particular payment option is not working on Twitch, you should consider switching to a new payment mode. Twitch may not accept all cards; therefore, make sure you are using a credit or debit card that is accepted by Twitch for subscription payments. Sometimes, a particular bank server may not be working properly and causing payment issues. In this case, you can wait until the bank issue is resolved or use a card associated with a different bank.

Method 8: Check Twitch Wallet

You can add money to your Twitch wallet; this wallet money can be used to buy Twitch subscriptions for your favorite channels on the platform. However, if you have run out of wallet money on Twitch, you will not be able to buy any subscription with your wallet and will need to load money again. You can check your wallet balance by using the following steps.

1. Open your Twitch account.

2. Click on the profile icon in the top-right corner of the screen.

3. Now, click on Wallet to see your available balance.

click on Wallet

Method 9: Use Other Channel

If all your payment methods are working fine but you are still unable to make a payment for your subscription, you should check if you are even allowed to subscribe to a channel. Sometimes, a channel may have blocked you for certain activities. You should make sure that you are not blocked by the channel to be able to get or upgrade the channel subscription.

Method 10: Contact Payment Providers

If the payments are not processing even after trying everything, you should consider contacting the payment providers. You can contact your bank or credit/debit card providers for more information on your payment request. However, be careful when you share your personal and bank information, keep an eye out for fraud, and only share information with trusted channels. If this does not help and you don’t know why does Twitch say I’m not eligible for purchase, try the next method.

Method 11: Contact Twitch Support

If nothing works and you are not able to figure out a solution for this issue, then it is time to turn to the Twitch support team. You can visit the Twitch Help page to figure out a possible solution for the payment error issue.

Twitch support page. Fix Twitch You Are Not Eligible For This Purchase Error


We hope this guide was helpful to you and you were able to resolve you are not eligible for this purchase error Twitch issue. Let us know which method worked for you. If you have any suggestions or queries for us, please let us know in the comment section.

Leave a Comment

Your email address will not be published. Required fields are marked *