Telegram has gained a lot of popularity among people, and one of the methods of using the app is the web version. This is called Telegram Web and is used with the help of a web browser. If you are a Telegram user and looking for methods to fix Telegram Web not working problem, you have arrived at the right page. This article will give you an insight into how to fix Telegram Web is not connecting or working.
How to Fix Telegram Web Not Working in Chrome
The Telegram Web may not have worked for many reasons, as listed below.
- Poor Internet Connection: The working of Telegram Web requires a good and stable internet connection. If the connection is fluctuating, the website may not work properly.
- Problems in Web Browser: The web browser might be outdated. Sometimes, it might contain corrupt cache files or problematic extensions.
- Issues in Windows: The problem could be with the Firewall or Antivirus permissions. If not, there could be other network connectivity issues.
- Sometimes, the server might be down for maintenance or a momentary glitch due to high server load.
Basic Troubleshooting Methods
Before trying out the below methods, try these basic troubleshooting methods. A basic troubleshoot might resolve Telegram Web not connecting issue in simple steps.
Note: The methods described in this article are explained considering Windows 10 PC and Google Chrome. They may be subject to change for any other devices and browsers.
- The first approach to solving this issue is to wait for some time and click on the Refresh button on the website.
- Check whether your device is connected to a stable Wi-Fi network.
- Try switching to a different web browser. Open Telegram Web in other browsers such as Microsoft Edge, Firefox, or Opera.
- Close the browser by clicking on the Close icon at the top of the page. Then, restart the browser to resolve this issue.
- Check whether the server is down for maintenance. You can check the status on the Downdetector site.
- Since Telegram requires a highly stable internet connection, slow Internet service may have disrupted the Telegram Web. As the connection couldn’t be strong, the Telegram Web might not have worked as it usually would. Follow the steps below to check the network speed to fix Telegram Web not working issue.
1. Press the Windows key. Type Chrome and launch it.
2. Visit the Speedtest website.
2. Click on the Go button to start the test for your connection.
Note: You can find the name of your Internet Service Provider on this website. Here, Airtel is displayed.
3. Wait for a few minutes, and you will receive the statistic report of your network connection. If your connection does not have enough download and upload speed, it is advisable to change your network plan.
Note: The methods described below would clear off the problems in your Web Browser. For explanatory purposes, Google Chrome is considered as the Web Browser.
Method 1: Clear Browser Cache
The Cache files on your Google Chrome app might not have let you use the Telegram Web. You can clear the cache by following the steps below to fix Telegram Web not connecting issue.
1. Open Google Chrome on your PC as done earlier.
2. Click on three vertical dots at the top-right corner of the screen.
3. Select the Settings option in the list.
4. Click Security and Privacy on the left pane of the window.
5. In the right pane, click on Clear browsing data.
6. In the next screen, choose All time in the drop-down list next to the Time range.
7. Check the box next to the Cached images and files option and click the Clear data button.
Method 2: Disable Browser Extensions (If Applicable)
The web extensions you have installed on your Google Chrome browser may have slowed down your using Telegram Web. To disable the web extensions, execute the steps mentioned below on your PC and fix Telegram Web not connecting issue.
1. Open Google Chrome and click on the three vertical dots as done in the previous method.
2. Click More tools in the list. In the drop-down list next to it, click Extensions.
3. Toggle off all the web extensions you are using for your Google Chrome app.
Note: If the web extension is not essential, you can delete them by clicking on the Remove button. This will also enhance your surfing speed.
Also Read: What does Grey Arrow mean on Snapchat?
Method 3: Update Browser
Sometimes, an outdated browser version might also cause Telegram Web is not working issue. Follow the below steps to resolve the issue.
1. Launch Chrome as done earlier.
2. Click on the vertical three dots available at the top-right corner of the page.
3. Move your cursor to the Help option and select About Google Chrome in the drop-down menu displayed next to it.
4A. If the browser is updated to its latest version, it will say Chrome is up to date.
4B. If a new update is available, the browser will automatically update the browser to the latest version. Click Relaunch to restart the browser.
Note: The methods explained below consider the PC to be at fault or to have some function that disrupts the working of Telegram Web. This section would also introduce you to the methods of providing exceptions for the Telegram Web website on your PC to fix Telegram Web is not working issue.
Method 4: Turn Off Proxy
This method allows you to turn off the Proxy setting on your PC and enables you to work on Telegram Web. Follow the below steps.
1. Hit the Windows key and type Proxy as highlighted below.
2. Open Change proxy settings from the search results.
3. Here, toggle OFF the following settings.
- Automatically detect settings
- Use setup script
- Use a proxy server
4. Now, relaunch the Chrome browser and try to open Telegram Web to check if Telegram Web not connecting issue persists or not.
Also Read: How to Record WhatsApp Video and Voice calls?
Method 5: Run Internet Connections Troubleshooter
This method will troubleshoot all the problems in the Internet connections and allow you to fix Telegram Web is not working issue.
1. Press the Windows key and click on the Settings icon.
2. In the search bar provided, type Find and fix network problems and hit Enter.
3. In the Internet Connections window, click on Advanced.
4. Check the box next to Apply repairs automatically option.
5. Click on Next to start the troubleshooting process.
6. In the Please select the issue Windows should troubleshoot window, click on Help me connect to a specific web page option.
7. In the next window, enter the Telegram Web address in the bar and click on Next at the bottom of the screen.
8A. If there is a problem with the Windows Network, follow the on-screen instruction to fix Telegram Web not working issue.
8B. If there is no issue with the Windows Network, click Close the troubleshooter.
Method 6: Allow Google Chrome App in Windows Firewall
Sometimes, the Web Browser app, that is, Google Chrome, might not have been allowed by your Windows Firewall. You have to set the Windows Firewall to allow this browser to work on Telegram Web to fix Telegram Web not connecting issue.
1. Type Control Panel in the Windows search bar and click on the app to launch it on your PC.
2. Set View by as Category, and click on the System and Security option.
3. Click Allow an app through Windows Firewall option located under the Windows Defender Firewall option.
4. Click on the Change settings button to change your preference.
5. Now, look for Google Chrome app in the list. Ensure that the boxes next to Google Chrome are ticked, indicating that the app is allowed on your PC.
6. Click on the OK button to allow Google Chrome on your PC.
Also Read: How to Disable ‘Video paused. Continue watching’ on YouTube
Method 7: Add Port Exception
As it is not advisable to turn off the Firewall on your PC, you can give an exception to the Telegram Web by following the steps mentioned below. You can follow either of the below options or both to fix Telegram Web is not working issue.
Note: Adding a port exception allows your PC to connect to the HTTP server.
Option I: Add Port Exemption to Firewall
1. Launch Control Panel as done in the previous method.
2. Set View by as Category, and click on the System and Security option.
3. Click on Windows Defender Firewall in the next window.
4. Click on the Advanced settings option.
5. In the next window, select the Inbound Rules option.
6. In the right pane of the window, click on the New rule… option.
7. Select Port in the next window and click on Next.
8. Select TCP under the question Does this rule apply for TCP or UDP?
9. In the following question, Does this rule apply to all local ports or specific local ports? Click on Specific local ports from the options provided.
10. Enter the value 443 in the bar provided next to Specific local ports and click Next.
Note: Computers use the local port 443 to divert network traffic.
11. Select the option Allow the connection and click on Next in the next window.
12. Check all the boxes next to the options, Domain, Private and Public in the list, and click on the Next button.
13. Enter TW as the rule’s name in the bar provided and click on the Finish button to end the process.
Note: For explanatory purposes, the name TW has been chosen. You can name the rule at your convenience.
14. Now, ensure that the rule TW is added to the Inbound Rules window.
Option II: Add Port Exception to Antivirus (If Applicable)
The below steps and procedure may vary depending on the antivirus software you use. So, follow these steps to add port exception to Antivirus and fix Telegram Web not connecting or working issue.
1. Press the Windows key and open the Settings app on your PC.
2. Click on the Update & Security option.
3. In the left pane of the next window, click on the Windows Security option.
4. Click on the Open Windows Security button.
5. Click on the Virus & threat protection option in the left pane of the new window.
6. Click on the Open app option available under the antivirus program details.
7. In the antivirus software, click on the Settings option available at the top of the screen.
8. Click Network Connections under the Firewall option.
9. Go to the Exceptions tab in the next window.
10. Click on the Add button to add the port exception.
11. Under the Short description for this rule, type tw to set the rule’s name.
Note: For explanatory purposes, the name tw is chosen.
11. Click When Local Port is… description in the list.
12. Select Specific Port Address in the configure options and enter the port value of 443. Now, click on OK.
Note: Computers use the local port 443 to divert network traffic.
13. Click on the Apply button to apply the changes and click Close.
Also Read: How To Make Video Calls On Telegram
Method 8: Switch to Telegram Desktop App
If none of the methods available work on your PC, you can try switching to use the Telegram Desktop app on your PC. The app wouldn’t have any issue compared to the Telegram Web.
1. Download the app from the official Telegram site.
2. Run the downloaded setup file and Select Setup Language then click OK.
3. Select Destination Location and click on the Next button.
4. Select Start Menu Folder and click on Next.
5. Check the Create a desktop shortcut option and click on Next.
6. Finally after installing, click on the Finish button.
Method 9: Contact Telegram Support
If you are not able to use Telegram Web despite trying all the methods, you can contact the Telegram Support team. You can drop a message on any of their social media platform, such as Twitter.
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We hope that this article was helpful and you were able to fix Telegram Web not working. Please feel free to drop your valuable suggestions and queries in the Comments section. Also, let us know what you want to learn next.
