Square Enix is a well-known Japanese video game publisher known for its Final Fantasy series, Tomb Raider, and Life is Strange, among other action and adventure titles. However, some gamers have reported receiving the error code: i2501 while completing a payment through their Square Enix account. Gamers are annoyed because they can’t seem to get help from anywhere. On some forums, the moderators shift the topic to a separate help tab since each user circumstance is unique in terms of payment methods. There have also been complaints of support personnel failing to respond for weeks. Don’t worry, this article provides all the solutions to fix it.
How to Fix Square Enix Error Code i2501
Square Enix error appears because your IP address or account was recognized by the platform security and then restricted from conducting transactions. This can also happen if the key you’re using is for a different account than the one you’re typing it into. Players from the Middle East and Asia are the ones who have reported this issue the most.
What Causes Square Enix Error Code i2501?
This error notice was mostly triggered by erroneous payment information.
- A credit/debit card from the nation in which you are staying must be used
- To make secure payments, you may need to switch off your VPN or proxy.
- Too many Square Enix accounts linked with the same card
- The information on the cards might be incorrect or card must be temporarily blocked.
- Some credit and debit cards do not support international payments.
- Existence of faulty/corrupt cookies or cache
Ensure you have a strong active connection and proper payment card before making any payments.
Method 1: Turn Off Ad Blockers
While playing Final Fantasy XIV or visiting any website, it’s evident that you wish to avoid certain sorts of adverts. Although ad blockers are not known to interact with payment systems, it has been proven that disabling the ad-blocking extension, waiting a few hours, and then attempting to make another payment will resolve the problem code i2501.
1. Open your web browser (e.g. Chrome) and click on the three dots icon, then select the More tools option.
2. Then, select the Extensions option.
3. Now, switch Off the toggle for AdBlock extensions.
4. Restart your browser and see if the problem still exists.
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Method 2: Clear Browser Cache Files
The browser, like the system cache, stores leftover files when surfing numerous websites one after another. Furthermore, your browser history may cause a variety of issues, one of which is the i2501 error code. As a result, clearing the cache, cookies, and browser history is the recommended course of action.
1. Launch your web browser (e.g. Google Chrome).
2. Then, click on the three-dotted icon > More tools > Clear browsing data… as highlighted in the given pic.
3. Check the following options in the Clear browsing data window.
- Browsing history
- Cookies and other site data
- Cached images and files
4. Now, choose the All time option for Time range.
5. Finally, click on Clear data.
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Method 3: Turn Off VPN and Proxy Servers
Using a VPN or Proxy adds more functionality, security, and privacy to your online experience. 20Square Enix has created an anti-scam mechanism to ensure that its payment service is not flooded with illegitimate requests. Additionally, it denies payments made through VPNs or proxies to protect money and prevent rogue payments. Because many service providers, particularly financial organizations, have banned private connections that require full internet access for reasons of transparency, it is suggested to turn off VPNs and proxies to repair problem number i2501.
Step 1: Disable VPN
1. Hit the Windows key, type VPN Settings in the Windows Search Bar, and click on Open.
2. In the Settings window, select the Connected VPN (e.g. vpn2).
3. Click on the Disconnect button.
4. Now, switch Off the toggle for the following VPN options under Advanced Options:
- Allow VPN over metered networks
- Allow VPN while roaming
Step 2: Disable Proxy Server
1. Press the Windows + I keys simultaneously to open Settings.
2. Then, to open it, click on the Network & Internet setting.
3. Go to the Proxy tab on the left pane.
4. Turn off the Use a proxy server option.
5. Check to see if the error code i2501 has vanished. If that doesn’t work, move on to the next option.
Also Read: 15 Best VPN for Google Chrome To Access Blocked Sites
Method 4: Use Other Browsers
If the issue with Google Chrome remains, go to another browser, such as Firefox. Should the error continue, it is advised that you run Mozilla Firefox in Incognito mode and try to make the payment again to see if the problem has been fixed. The steps are as follows:
1. Open the Firefox browser and click the three dashes icon in the upper-right corner.
2. From the menu, select the New Private Window option to enable Incognito mode.
Note: On Windows, you may also use the Ctrl + Shift + P keys simultaneously to enable private surfing in Firefox.
3. Check to see if the error code has vanished.
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Method 5: Process Payment Through Phone
Making a payment using your mobile phone browser is another option to avoid square enix error code i2501. Despite the poor success rate, it is good to give it a try. It appears to work in some circumstances, even though the payment and IP data are the same. You should also try making a payment using a different system and, preferably, a different internet connection. Changing ISPs only to make a payment is also beneficial.
Method 6: Wait for 24 hours
If none of the preceding methods work, you should wait at least 24 hours before trying again. After waiting 24 hours, try making the payment using a separate open internet connection that is free of any proxies or VPNs. Here are some more info regarding Square Enix payment system.
- Square Enix has an anti-fool system that rejects all card payments if it has been refused more than twice by the system.
- The 24-hour time restriction may be extended to up to 30 days if you attempt more than twice.
- A suspension will be imposed if you make multiple failed payment attempts on the website. In the worst-case situation, you may be permanently blacklisted.
Method 7: Contact Support
Customers claimed they had been waiting weeks for a response. Others tried contacting the support personnel through chat, which turned out to be a superior choice. If the above methods do not fix the said error, the ultimate advised option is to contact Square Enix Support Center. When making a payment on our platform, there are several variables to consider, and if any of them are in disagreement, you may be refused and denied entry.
- Create an account on Square Enix’s official support page and submit a ticket. They will quickly assess your issue and present you with a solution that will allow you to make payments through Square Enix once more.
- Add the given list of details on the ticket.
- Error code
- Item/service that you are trying to purchase online
- Square Enix ID of the account payment method that you are attempting to utilize
- Country where you are physically situated Country where the card was issued Type of credit card used
- Name of the bank that issued the card
- The total number of times your payment has been declined.
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Frequently Asked Questions (FAQs)
Q1. What steps must I take to authenticate my SQUARE ENIX account?
Ans. To establish a SQUARE ENIX account, go to the URL provided in the email and follow the steps. Once the registration is complete, a confirmation email will be issued to the registered email address.
Q2. Do you have a Square Enix ID as a username?
Ans. If you typically access the site using your email address, simply log in as usual (with your email address as the ID). Your ID will be in the ID box, which will be found within the banner at the top of the page.
Q3. What is a Square Enix service account?
Ans. A Square Enix account is a free account that you may use to authenticate your identity across several Square Enix online services. Aside from its application for prospective online services, it may also be used to link several IDs from current services to a single Square Enix account and get access to exclusive features available exclusively to Square Enix account holders.
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We hope this article proves helpful in fixing Square Enix Error Code i2501. If you happen to have any suggestions or feedback about this article, feel free to reach out to us in the comment section below.
