If you are unable to view snaps that others share on Snapchat, then you’re not alone. This is a common error that can be pretty infuriating especially if you are eager to see what your friends are up to these days. Do not fret as we have a perfect guide that will explain why Snapchat not loading images on your device and provide effective solutions to fix it.
Why are your Snapchat Images Not Loading? Try These Easy Fixes
Want to know why is Snapchat not loading images? This may occur due to various reasons like slow internet, outdated app and corrupt cache. So, read this article to fix the issue so that you can start snapping again.
Try reinstalling Snapchat app by following the steps listed below:
1. Open Play Store app and search for Snapchat.
2. Then, tap on Uninstall option.
3. After uninstalling the app, tap on Install option to reinstall the app.
Why Snapchat Not Loading Images on Android?
Before you know how you solve the issue, you first have to know, why Snapchat not loading images? There are actually multiple reasons; they are stated below,
- Outdated app
- Poor Internet Connection
- Outdated Device
- Servers are Down
- Battery Saver On
- Data Saver On
- Accumulated Cache Files
- Running out RAM
- Doesn’t have necessary permissions
- VPN interfearing
If indeed these are the main culprit of the problem, then we have shared all the troubleshooting methods below.
Snapchat became so popular; it also has been downloaded more than 1 billion times, and has been rated 4.1 in the Google Play Store. However, there could still be some problems you face in the app. However, solving them is pretty easy by using the methods below,
Method 1: Basic Troubleshooting Steps
Use this basic troubleshooting method before trying the advanced ones.
1A. Troubleshoot Internet Connection
Slow internet is one of the reason why you are facing this issue. If you want to solve it, then you can either change your service provider or speed up your internet connection. If for some reason you can’t or don’t want to change the service provider, then read this article for more details on how to speed up your internet, How to Boost Internet Speed on Your Android Phone.
1B. Wait for Server Uptime
If the servers are down, then also you cannot do anything but wait for it to get fixed by the Snapchat team. However, you have to be sure that it is indeed a server problem. You can follow their official Twitter handle, and be notified if there is a big server outbreak. However, if the server issue is on a small scale, then you might not get an update from the Twitter handle, and you have to use a third-party service like Downdetector to confirm.
1C. Restart PC
You should restart your device once in a while. As it can not only solve problems like these but also close background apps from the RAM, and that will make your device faster again. Restarting a device is easy, follow the steps below,
1. Hold on to the power button.
2. Select Restart.
3. Wait for the device to start again.
After the device is restarted, then you can open the Snapchat app again to see if the problem is now solved.
1D. Become Friend Again
If someone sent you a picture, and it is not loading, it can mean that you or that friend might have been removed from the friend list. Depending on the privacy settings, if a person removes someone from the friend list, then this issue can occur. So, to solve it, you can become friends again on Snapchat!
1E. Ask to Resend
It is possible that even after trying the basic methods mentioned above, still you cannot load the picture. It is possible that when the other person, with whom you were chatting, were sending the image, their internet connection might be lost, or for some other reason midway it got cancelled. In that case, you can ask the person to resend the picture again.
1F. Disable Battery Saver and Data Saver
If the battery saver or the data saver is turned on, then that can create this Snapchat images not loading on Android problem. Battery saver surpasses functions of some apps, and data saver surpasses the data use, so this can create a malfunction, and that’s why your image is not loading.
1. Open Settings and locate Battery.
2. Tap on Battery Saver.
3. Turn the toggle bar off beside the Use Battery Saver option.
Now that you know how you can turn off the battery saver, let’s know how to turn off data saver.
1. Tap on Network & Internet.
2. Select Data Saver
3. Turn off the toggle bar beside Use Data Saver.
Method 2: Re-login to Snapchat
Sometimes because of the backlogs, the app might be malfunctioning. In that case, you can login to the app, it will delete the backlogs, thus solving issues created by it. We will advise you to wait for at least five to ten minutes before logging in again. Here are the steps you can follow to fix Snapchat images not loading on Android by relogging into your account.
1. Tap on the Profile icon.
2. Tap on Settings.
3. Tap on Log out.
4. Give the username and password and log in again.
Method 3: Update Snapchat
If the app is outdated, then that can also create this Snapchat images not loading on Android problem. However, if it is the main culprit then updating the app will fix the issue, as the update brings not only new features but also bug fixes. You can follow the steps below to update the app,
1. Open Google Play Store and tap on Profile icon.
2. Select Manager apps and device.
3. Tap on Update all.
Also Read: Fix Snapchat Message Disappeared Issue
Method 4: Allow App Permissions
If Snapchat doesn’t have the necessary permission, then it won’t function, and you are bound to face problems like this one. Without having permission to download the image from the device, it cannot download them. Here is how you can give necessary permissions
1. Hold the Snapchat app and tap on the i button.
2. Tap on Permissions.
3. Tap on Files and media.
4. Tap to Allow access to media only.
Open Snapchat again, and see if it is working again or not.
Method 5: Turn Off VPN
VPNs change your location and slow your internet speed. So, if the issue is location specific, then you should either change your location or turn off the VPN. VPNs can also interfere with certain apps’ functions. So, we will advise you to turn it off.
1. Open Settings and then select Network & Internet.
2. Tap on VPN option.
3. Tap on VPN name.
4. Tap on Disconnect.
Method 6: Clear App Cache
Cache files are temporary files. They are important if you want to open an app again quicker, as they remember the app/function. So, the next time you open it, it will load faster. However, sometimes it is possible that they do the opposite, and instead of making your device faster they make it slower. Here are some of the things you can do to clear the cache files from your Android device, How to Clear Cache on Android Phone.
Also Read: Can You Overlay Filters on Snapchat?
Method 7: Clear Conversation
Before using this method, you have to check if this problem is only happening to a specific friend or with all of them. If it is only happening to a specific friend, then you can clear the conversation to solve Snapchat images not loading on Android issue. Here are the steps,
1. Tap on your profile.
2. Tap on the Settings icon.
3. Under Account Actions, choose Clear Conversation.
Select the conversations you want to delete, and then ask your friend to send an image again. If it is still causing Snapchat images not loading on Android problem, then try out the next method.
Method 8: Reinstall Snapchat
Before contacting customer care, you can try re-installing it. Sometimes because of some corrupt file, the app might not function as it should. Follow the steps below,
1. Hold the app and press the app.
2. Tap on App info.
3. Select the Uninstall option.
4. Tap on OK.
5. Open Google Play Store and search for Snapchat.
6. Tap on Install.
After the download is completed, open the app, then log in.
Method 9: Contact Customer Care
If any of the methods are not working, then you have no choice but to contact customer care. There are two possible ways to contact them,
1. Follow Snapchat’s official Twitter handle and tag them in a post describing your issue. They will respond to you with a solution.
2. You can raise an issue from their official support page.
Method 10: Use Alternative App
If no other methods are working for you, then you can also use an alternative. It is possible that there are bugs in this app, and without getting the update, the bugs won’t be fixed. If you don’t want to wait for the developers to provide users with update, then you can use an alternative. There are quite a few good messaging apps in the market. Here are some of the good recommendations,
We hope after reading this article your problem on Snapchat images not loading is now solved. If you still have any questions, then don’t forget to ask them in the comment action, and our team will solve each of them. You can also suggest us a new topic in the comments, and we will try to write a dedicated article on that. Save our website to your bookmark for future reference. Thank you for reading.