For businesses, Outlook is an invaluable asset, as it allows users to stay connected to colleagues and customers, while also enabling them to manage and organize their workloads. When you’re using MS Outlook on Windows 10/11, you may encounter an Outlook Disconnected Error. This error can be caused by a number of factors, including a slow or unreliable internet connection, a corrupt Outlook profile, or incorrect Outlook settings. In this article, we’ll explain how to troubleshoot and fix the issue.
How to Fix Outlook Disconnected Error on Windows 10
It is important to understand the various factors that can cause Outlook Disconnected Error from Server so that you can properly diagnose and fix the issue.
- One of the most common causes of the error is due to network connection issues.
- Another common cause of the problem is conflicting Microsoft Outlook Offline features.
- In some cases, the error can also be caused by Outlook add-ins or plugins that may interfere with Outlook’s connection to the Exchange Server and cause the error.
- Finally, Outlook Disconnected error can also be caused by the corrupt local cache or issues in the Outlook profile.
Fortunately, there are several methods to fix Outlook Disconnected Error Windows, and this section will cover all of them.
Method 1: Troubleshoot Network Connection
One of the most common causes of this error is a broken or failed network connection. It is important to
- Start by checking that all cables and wires are secure and that the router or modem has not lost its signal strength or been reset recently.
- You should also ensure that no other programs are using up too much of your bandwidth as this could be causing the problem as well.
- If there are any internet connectivity issues, check our guide How to Troubleshoot Network Connectivity Problems on Windows 10 to troubleshoot the same.
Method 2: Restart PC
Restarting your PC is an important maintenance task that should be done on a regular basis. Shut down your PC, wait at least 30 seconds, then turn it back on. Once restarted, open Outlook and confirm if the error has been fixed.
Method 3: Start Microsoft Outlook in Safe Mode
Starting Microsoft Outlook in Safe Mode allows users to troubleshoot errors without risking any data loss. Once this is done, it will open up without any add-ins or customization files loaded – allowing you to isolate and fix the issue at hand with minimal disruption caused. Read our guide on How to Start Outlook in Safe Mode to do this task and check if you have fixed the issue.
Also Read: Fix Outlook Password Prompt Reappearing
Method 4: Disable Work Offline Feature
Outlook offline feature may prevent your app to connect to the internet, so disable it as follows:
1. Launch Outlook on your PC and navigate to Send/Receive tab.
2. Now, click on the Work Offline button to disable the feature.
Method 5: Flush DNS
It involves refreshing the Domain Name System (DNS) cache and re-establishing connections to the network. Flushing DNS helps to fix certain errors, such as Outlook Disconnected Error, which can occur when a user attempts to access their email account. It also eliminates errors associated with incorrect or outdated IP addresses that may be cached in memory. Follow our guide How to Flush and Reset the DNS Cache to implement the task.
Method 6: Disable Outlook Add-Ins
Add-ins are a great way to extend the functionality of Microsoft Outlook, but if they are not managed properly, they can cause issues like Outlook Disconnected Error Windows 10. To prevent this from happening, it is important to disable any unnecessary or outdated Outlook add-ins on a regular basis.
1. Hit the Windows key, type Outlook, and click on Open.
2. Click on the File tab in the top bar of the Outlook app.
3. Click on the Options tab in the left pane of the Window to launch the Outlook Options window.
4. Click on the Add-Ins tab in the left pane of the Window, select the option COM Add-ins in the drop-down menu in the Manage option, and click on the Go button next to the option.
5. In the COM Add-Ins Window, deselect all the unnecessary add-ins in the Outlook app and click on the OK button to manage the add-ins.
6. Close the Outlook app by clicking on the Close button. Then, relaunch the Outlook app from the search bar.
Method 7: Update Outlook
Updating the Microsoft Outlook app will fix most of the issues associated with it. Follow the below mentioned steps to update Microsoft Outlook on your PC.
1. Open the Outlook app from Windows Search bar.
2. Click on File from the top menu options.
3. Select the Office Account from the left-hand side menu.
4. Click on Update Options.
5. From the drop-down menu, choose Update Now.
6. Wait for the updates to finish installing the system.
Method 8: Delete LocalAppData Folder
Delete LocalAppData Folder is an important action that should be taken to fix Outlook Disconnected Error from Server. This error can occur due to corrupt or outdated files in the LocalAppData folder, which can cause Outlook to become unresponsive and display the error message. To fix this problem, it is recommended that users delete the contents of their LocalAppData folder.
1. Open the Run dialog box by hitting the Windows + R keys simultaneously.
2. Type %localappdata% and hit Enter key to open the required folder.
Note: Alternately, follow the folder path C:\Users\username\AppData\Local in File Explorer.
3. Go to the Microsoft folder. Right-click Outlook folder and choose Delete, as depicted below.
4. Finally, restart your PC once and then try to open Outlook. Check if you face Outlook issue again.
Method 9: Reset Outlook Navigation Pane
The Reset Outlook Navigation Pane button can be found in the account settings section of Microsoft Outlook. It helps users reset mail accounts and remove any corrupt data from their system. By doing this, they can avoid any future incidents of outlook disconnecting issues occurring again and improve their overall experience with this program. The navigation pane will also be updated with any new changes or updates that have been made since the last time it was reset by the user.
1. Launch the Run dialog box.
2. Type outlook.exe /resetnavpane and hit Enter key to reset Outlook navigation pane.
Method 10: Repair MS Outlook
You might be facing Outlook Disconnected Error if Outlook is damaged. It can be because of any temporary glitch, virus attack or missed updated. You can repair Outlook application to resolve this issue. To implement that follow these steps below.
1. Hit the Windows key, type Control Panel and click on Open.
2. Set View by > Large icons and click on Programs and Features from the given options.
3. Locate the MS Office Suite installed on your PC, right-click on it and click Change, as shown.
4. Choose Quick Repair and click on the Repair button to continue, as shown highlighted.
5. Click on Yes in the User Account Control pop-up that appears.
6. Follow the on-screen instructions to finish the repair process.
Also Read: How to Disable Reply All Outlook 365
Method 11: Disable Antivirus Temporarily (If Applicable)
Disabling Antivirus is an important step to fix the disconnected error. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Method 12: Disable Firewall Protection (Not Recommended)
This error code is caused by a problem with firewall settings which restrict access to the necessary ports for Outlook to connect and send emails. Thus, Disabling firewall protection can be an important step towards fixing Microsoft Outlook errors of disconnecting. Follow our guide How to Disable Windows 10 Firewall to implement the same.
Also Read: How to Recover Deleted Draft in Outlook 365
Method 13: Repair Outlook Profile
It is important to repair Outlook Profile in order to maintain the integrity of your system. Outook is an essential software for many businesses and organizations, however, issues like the disconnected error in Outlook can occur that might lead to data loss or system damage.
Note: The first step in repairing Outlook profile is to back up all emails, contacts and other data stored in the application. This will ensure that you have a backup available should something go wrong during the repair process.
1. Launch Outlook in Safe Mode.
Note: If you are signed into multiple accounts, choose the problematic account from the drop-down list first.
2. Go to File > Account Settings and choose Account Settings… from the menu, as depicted.
3. Then, in the Email tab, click the Repair option, as shown.
4. A repair Window will appear. Follow the on-screen prompts to fix your account.
Method 14: Create New Outlook Profile
A simple and easy way to fix this issue is to create a new Outlook profile. Doing so will help ensure your email is running correctly and can help you avoid any potential future issues like the one we are discussing now. Creating a new Outlook profile can be done in just a few steps as instructed below.
1. Press the Windows key, type Control Panel and click on Open.
2. Set the View by mode to Large icons, then click on Mail (Microsoft Outlook).
3. Click on Show Profiles.
4. Select the profile and click on Remove.
5. Click on Yes.
6. Then, click on Add to create a new profile.
7. Enter the details and account information and follow the on-screen instructions.
8. Finally, restart the Outlook app.
We hope that this guide was helpful and you were able to fix Outlook Disconnected Error on your Windows device. Let us know which method worked for you the best. If you have any queries or suggestions then feel free to drop them in the comments section.