Microsoft Teams is a very popular, productivity-based, organizational app that is used by companies for several purposes. However, a bug leads to the ‘Microsoft teams keeps restarting’ issue while using it. This can get extremely inconvenient and make it difficult for users to perform other operations. If you’re facing the same issue and want to find a way to fix it, here is a perfect guide on how to fix Microsoft Teams keeps restarting.
How to Fix Microsoft Teams Keeps Restarting
Why do Microsoft Teams Keep Restarting?
Here are few reasons, behind this error so that there is a clearer understanding of the issue at hand.
- Outdated Office 365: If Office 365 has not been updated, it can cause the Microsoft Teams keeps restarting and crashing error because Microsoft Teams is a part of Office 365.
- Corrupt installation files: If the installation files of Microsoft Teams are corrupt or missing, it can cause this error.
- Stored Cache files: Microsoft Teams generates cache files that can become corrupted leading to the ‘Microsoft Teams keeps restarting’ error.
Let us now discuss the methods, in detail, to fix Microsoft Teams constantly restarting on your computer.
Method 1: Terminate Microsoft Teams Processes
Even after you exit Microsoft Teams, there might be a bug in one of the background processes of the application. Follow these steps to terminate such processes to remove any background bugs and fix the said issue:
1. In the Windows search bar, search for Task Manager. Open it by clicking on the best match in the search results, as shown below.
2. Next, click on More details in the bottom left corner of the Task Manager window. If the More Details button does not appear, then skip to the next step.
3. Next, click on the Processes tab and choose Microsoft Teams under the Apps section.
4. Then, click on the End task button found in the bottom right corner of the screen, as depicted below.
Restart the Microsoft Teams application and check if the issue is resolved. If the issue persists, then move to the next method.
Method 2: Restart the Computer
Follow these steps to restart your computer and get rid of bugs, if any, from the Operating System memory.
1. Click on the Windows icon in the bottom left corner of the screen or press the Windows button on your keyboard.
2. Next, click on the Power icon and then click on Restart.
3. If you cannot find the Power icon, go to desktop and press “Alt+F4” keys together which will open the “Shut down Windows“. Choose Restart from the options.
Once the computer restarts, the Microsoft Teams issue might be fixed.
Method 3: Disable Antivirus Software
There are chances that your anti-virus software is blocking some functions of the Microsoft Teams application. For this reason, it is important to disable such programs on your computer as:
1. Open the Anti-virus application, and go to Settings.
2. Search for the Disable button or something similar.
Note: The steps may vary depending on which anti-virus software you are using.
Disabling anti-virus software will resolve conflicts with Microsoft Teams and fix Microsoft Teams keeps crashing and restarting problems.
Method 4: Clear Cache files
Follow the steps given below to clear Teams cache files that are stored on your computer. This might fix Microsoft Teams constantly restarting on your computer.
1. Search for Run in the Windows search bar and click on it. (Or) Pressing “Windows Key + R” together will open Run.
2. Next, type the following in the dialogue box and then press the Enter key as shown.
3. Next, open the Teams folder, which is located in the Microsoft directory.
4. Here is a list of folders that you will have to delete one by one:
application cache\cache blob_storage databases cache GPUcache IndexdDB Local Storage tmp
5. Once all the above-mentioned files are deleted, restart your PC to save changes.
If the issue persists, then move to the next method, where we will update Office 365.
Method 5: Update Office 365
To fix Microsoft Teams Keeps Restarting problem, you will need to update Office 365 because an obsolete version might cause such issues. Follow these steps to do so:
1. Search for a Word in the Windows Search bar, and then open it by clicking on the search result.
2. Next, create a new Word Document by clicking on New. Then, click Blank document.
3. Now, click on File from the top ribbon and check for a tab titled Account or Office Account.
4. On selecting Account, go to the Product Information section, then click Update Options.
5. Under Update Options, click on Update Now. Any pending updates will be installed by Windows.
Once the updates are done, open Microsoft Teams as the issue will be fixed now. Or else, continue with the next method.
Method 6: Repair Office 365
If updating Office 365 in the previous method did not help, you can try repairing Office 365 to fix the Microsoft Teams keeps restarting issue. Just follow these steps:
1. In the Windows search bar, search for Add or remove programs. Click on the first search result as shown.
2. Search for Office 365 or Microsoft Office in the Search this list search bar. Next, click on Microsoft Office then click on Modify.
3. In the pop-up window that now appears, select Online Repair then click on the Repair button.
After the process is complete, open Microsoft Teams to check if the repair method solved the issue.
Method 7: Create a New User Account
Some users reported that creating a new user account and using Office 365 on the new account helped fix the said issue. Follow these steps to give this trick a shot:
1. Search for manage accounts in the Windows Search bar. Then, click on the first search result to open Account Settings.
2. Next, go to the Family & other users tab in the left pane.
3. Then, click on Add someone else to this PC from the right side of the screen.
4. Then, follow the instructions shown on the screen to create a new user account.
5. Download & install Microsoft Office and Teams on the new user account.
Then, check if Microsoft Teams is working correctly. If the issue still persists, move to the next solution.
Method 8: Reinstall Microsoft Teams
The problem could be that there are corrupt files or faulty codes within the Microsoft Teams application. Follow the steps to uninstall and remove corrupt files, and then re-install the Microsoft Teams app to fix Microsoft Teams keeps crashing and restarting issue.
1. Open Add or remove programs as explained earlier in this guide.
2. Next, click on the Search this list bar in the Apps and features section and type Microsoft Teams.
3. Click on the Teams application then click on Uninstall, as shown below.
4. Once the application has been uninstalled, implement Method 2 to remove all cache files.
5. Next, visit the Microsoft Teams website, and then click on Download for desktop.
6. Once the download is complete, click on the downloaded file to open the installer. Follow the on-screen instructions to install Microsoft Teams.
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We hope that this guide was helpful and that you were able to fix Microsoft Teams keeps restarting error. If you have any questions or comments regarding this article, then feel free to drop them in the comments section.