If you’re using Firefox or Google Chrome, then you may have face the error message “ffmpeg.exe has stopped working.” The problem occurs when the user tries to access the webpages with a lot of media content. Now FFmpeg is a free software project that produces libraries and programs for handling multimedia data. Few users also complain of high CPU and memory usage by ffmpeg.exe, but once the process is stopped, the issue is fixed.
Now performing clean boot or a simple restart doesn’t seem to fix the issue for users, and whenever you open the website with a lot of media, then the same error message will pop up again. So without wasting any time let’s see how to actually Fix ffmpeg.exe has stopped working error with the help of below-listed troubleshooting guide.
Fix ffmpeg.exe has stopped working error
Make sure to create a restore point, just in case something goes wrong.
Method 1: Remove ffmpeg.exe from your PC
1. Type ffmpeg in Windows Search then right-click on it and select the open file location.
2. You will find the ffmpg.exe file, but the problem is you won’t be able to delete it, so instead move the file by dragging it somewhere else.
3. Reboot your PC to save changes.
Method 2: Run SFC and DISM Tool
1. Open Command Prompt. The user can perform this step by searching for ‘cmd’ and then press Enter.
2. Now type the following in the cmd and hit enter:
Sfc /scannow sfc /scannow /offbootdir=c:\ /offwindir=c:\windows (If above fails then try this one)
3. Wait for the above process to finish and once done, restart your PC.
4. Again open cmd and type the following command and hit enter after each one:
Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth
5. Let the DISM command run and wait for it to finish.
6. If the above command doesn’t work, then try on the below:
Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess
Note: Replace the C:\RepairSource\Windows with your repair source (Windows Installation or Recovery Disc).
7. Reboot your PC to save changes and see if you’re able to Fix ffmpeg.exe has stopped working error.
Method 3: Reset Firefox
1. Open Mozilla Firefox then click on the three lines on the top right corner.
2. Then click on Help and choose Troubleshooting Information.
3. First, try Safe Mode and for that click on Restart with Add-ons disabled.
4. See if the issue is resolved, if not then click Refresh Firefox under “Give Firefox a tune-up“.
5. Reboot your PC to save changes.
Method 4: Re-install Firefox
1. Press Windows Key + R then type appwiz.cpl and hit Enter.
2. Find Mozilla Firefox in the list and click on Uninstall.
3. Confirm the uninstallation of Firefox and then reboot your PC after the process is complete.
4. Open another browser, then copy and paste this link.
5. Click Download Now to download the latest version of Firefox.
6. Double-click on FirefoxInstaller.exe to run the setup.
7. Follow the on-screen instruction to complete the setup.
8. Reboot your PC.
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That’s it you have successfully Fix ffmpeg.exe has stopped working error but if you still have any queries regarding this post then feel free to ask them in the comment’s section.