Settling in for a cozy night of binge-watching shows on Amazon Prime Video brings in a special kind of excitement. However, entertainment hits a snag when just as soon as you hit the play button, the streaming platform pops up with an error code 7031. Well, what exactly is this Amazon Prime Video error code 7031, and how to fix it? Let’s discuss it all in our article.
What is Error Code 7031 on Amazon Prime Video
Error code 7031 on Amazon Prime appears as Video Unavailable – We’re experiencing a problem playing this video. For assistance, please go to www.amazon..com/dv.error/7031. Like an unexpected guest, it messes up your plans to stream content on Amazon Prime. Let us have a look at the potential reasons behind it to fix the issue.
Tips: Before you move ahead to the solutions, we suggest trying to log in and stream on Amazon Prime Video from a different browser.
Quick Answer
To fix this error, restart the PC, and then Prime Video. If it does not help, clear the browser cache and cookies data.
1. In Google Chrome, click on the menu icon, followed by Settings.
2. In the Privacy and security tab, click on Clear browsing data.
3. Set the Time range to All time.
4. Select Cookies and other site data, Cached images and files, and then click on Clear data.
What Causes Amazon Prime Video Error 7031
Usually, the Error Code 7031 on Amazon Prime appears when the video content you want to stream is not available. However, here are a few other potential reasons that might be causing it:
- Poor Network Connectivity
- Server-side issue
- Conflicting Extension
- Improper Configurations
- Location error
Let’s fix it, now!
Method 1: Basic Troubleshooting Methods
Let’s start with some simple solutions that can easily fix the error in no time.
Method 1.1: Wait for Server Uptime
Amazon Prime Video servers in your region could be facing outage issues due to excessive traffic or maintenance. As a result, the app cannot load content. Check for the same using Downdetector for Prime Video and wait until it is fixed.
Method 1.2: Restart Device, then Browser
Temporary glitches and other minor issues can be easily resolved by just restarting the device and launching the browser again.
Method 1.3: Re-login on Amazon Prime
We suggest you log out of Amazon Prime and log in again as it would refresh your session and clear authentication issues which might fix the error.
Method 1.4: Use the .ca Domain
As reported by many Prime Video subscribers from the USA, using the .ca domain helped them dodge server issues and stream content. Instead of https://www.primevideo.com, you can attempt to log in from https://www.primevideo.ca.
Method 2: Troubleshoot Internet Connection
As mentioned earlier, error 7031 can also result due to a bad internet connection. You can refer to our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix it.
Method 3: Use VPN
At times, the error may be because of the region you live in. You can instead use a VPN service to shift your region and check if it works. Moreover, it helps you access content from different regions of the world.
Note: The below-mentioned steps were performed on NordVPN.
1. Open NordVPN and select any other regional server.
2. Once connected, relaunch the Amazon Prime video webpage and see if you can stream content without the error code 7031.
Also Read: 22 Best Free VPN for Windows 10
Method 4: Clear Browsing Cache and Cookies
Browsers store various details about your visit to a specific page, including data from Amazon Prime in the form of cache data to make future visits faster. However, sometimes they may become corrupt or outdated, leading to the discussed error. Follow our guide on How to Clear Cache and Cookies in Google Chrome to clear them out.
Method 5: Disable Do Not Track Request
Many websites such as Amazon Prime Video collects users browsing data to provide content, services, ads, and recommendations. With Do Not Track (DNT), users can choose to not have their browsing data tracked. However, occasionally this triggers the discussed error. Follow the steps to disable it:
1. Launch Google Chrome
2. Click on the three dots in the top right corner and select Settings.
3. In the Privacy and Security tab, click on Cookies and other site data.
4. Toggle off Send a “Do Not Track” request with your browsing traffic.
Now, refresh the browser, try streaming Amazon Prime, and check whether the issue is resolved.
Also Read: Does Netflix Work in Incognito Mode?
Method 6: Disable Problematic Browser Extensions
Occasionally third-party web extensions added to the browser also cause interference in the functionality of some websites, thereby preventing it from working. You can disable them. Follow the steps:
1. Open Google Chrome and click on the three vertical dots next to the address bar.
2. Hover the cursor on More tools and in the drop-down list next to it, click on Extensions.
3. Toggle off for the web extensions you think could be causing the error. We have taken the Google Meet Grid View extension as an example.
Note: If the web extension is not essential, you can delete it by clicking on the Remove button.
Method 7: Update Browser
Outdated browsers are prone to bugs and technical glitches, which might be the reason you are facing the error 7031 on Amazon Prime Video. Update the browser to resolve it. Refer to our guide on How to Update Google Chrome Browser.
Method 8: Enable 2-Step Verification (If Applicable)
If you’re trying to stream Amazon Prime Video content from third-party services, you would need to enable two-step verification, if it is not enabled already. Follow the steps mentioned below:
1. Launch the Amazon official website and Sign in to your account.
2. Move the cursor to your username next to the search bar and select Account.
3. Click on Login & Security.
4. Scroll down and click on Turn on next to 2-step verification.
5. Now click on Get Started next to Two-Step Verification.
6. Enter the phone number you want to use for 2SV and click on Continue.
Note: You can also use an Authenticator App in the second option to generate OTP.
7. Enter the OTP received on the given phone number and click on Continue to verify.
8. Now enter the Password and Sign in again.
That is it! Stream the content and check if the error is fixed now.
Method 9: Contact Support
If none of the above methods works, try contacting Amazon Prime video support.
Recommended: How to Find Someone’s Amazon Wish List
We hope our guide helped you fix Amazon Prime Video error code 7031. Feel free to drop your queries and suggestions in the comment section below. Stay tuned to TechCult for more such tech-related issues.
