How to Fix Facebook Messenger Video Calls Not Working on Chrome

Restore smooth communication over Messenger calls using these troubleshooting fixes.

Picture yourself eagerly attempting to video call your significant other on Messenger to wish them a happy special day, only to be met with disappointment. Instead of counting down to midnight for the birthday celebration, you find yourself struggling with the issue of the Facebook Messenger video call not working on Chrome. If you are determined to resolve this problem, stay tuned and read this article to the end for effective solutions.

Facebook Messenger Video Calls Not Working on chrome

Facebook Messenger Video Calls Not Working on Chrome

Not being able to call someone on Facebook Messenger can be pretty annoying, especially when it is important. What’s even more frustrating is not knowing why are certain issues arising and how to fix them. Luckily, this guide is here to help you with the said issue. So, let’s begin!

Quick Answer

Get Facebook Messenger calls working again on Chrome by clearing its cache:

1. Open Chrome browser on your device.

2. Press Ctrl + Shift + Del keys at the same time to open the Clear browsing data window.

3. Now, select all the options and click on Clear data.

Why Can’t I Video Call in Messenger on My Chrome Browser?

Here are a few reasons that can make you wonder why you can’t video call in Messenger on your Chrome browser:

  • Slow Internet Connection
  • Facebook Messenger Server Downtime
  • Insufficient Storage
  • Defected Hardware
  • Outdated Browser
  • Outdated Device
  • Microphone and Camera Inaccessibility 

Now that you are aware of the possible culprits that are making video calling on Messenger a dreadful nightmare, let us move on to the troubleshooting methods.

Method 1: Basic Troubleshooting Methods

Before moving on to the most advanced stuff, here are a few basic troubleshooting methods you can try. These can potentially get rid of the issue while being easy and less time-consuming.

1A. Wait for Server Uptime

As mentioned earlier, server downtime can cause different issues such as making the app and its features temporarily unavailable. In this case, go to the official Downdetector website and check if the app is going through maintenance issues. If so, wait for a few hours and try again. You can also use the Facebook Twitter handle for the same.

downdetector

1B. Troubleshoot Internet Issues

If your internet is slow then you are bound to face some troubles when video calling. For this, you can follow our detailed guide on How to Increase Internet Speed in Windows 11 – TechCult.

check and note down the speed every time you tweak the system’s configuration | Facebook Messenger Video Calls Not Working on Chrome

1C. Restart Device

Restarting the device is a simple troubleshooting solution for various software and performance-related issues.

1. Simply click on the Windows icon.

2. Now, choose the Restart option.

Select Restart

Once the device is ready, check if the issue has been resolved or not.

1D. Try Different Device

If restarting did not help, then you can try video calling someone on Facebook on Chrome browser by using another device. This will also help in determining if the issue lies within the device or not.

Also Read: Fix Instagram Not Connecting to Facebook

Method 2: Re-Login to Facebook

Another effective yet basic method you can try to fix Facebook Messenger video calls not working on Chrome on PC is re-login to your account.

1. Go to the official Facebook website.

2. Click on your profile picture in the top right corner.

3. Next, click on Log Out from the drop-down menu.

click on Log Out

4. Now, enter your login credentials.

If you are still unable to video call another Facebook user, move on to the next troubleshooting method.

Method 3: Grant Necessary Permissions to Chrome

If in the Chrome browser, Facebook doesn’t have the necessary permission of accessing your mic and camera, then the video call might not work. In that case, you can give the necessary permissions by following the steps below:

1. Open Google Chrome then click on the three dots.

2. Select Settings from the pop-up and click on Privacy and security.

3. Click on Site settings.

Click on Site settings | Facebook Messenger Video Calls Not Working on Chrome

4. Click on Camera and select Sites can ask to use your camera.

Click on Sites can ask to use your camera.

5. Go to Site Settings again and choose Microphone.

6. Click on Sites can ask to use your microphone.

7. Next, go to Facebook and click on the Messenger icon.

8. Click to open a chat followed by the video call icon.

9. Finally, choose Allow once the pop-up appears on the screen.

choose Allow once the pop-up appears

Also Read: How To Fix Facebook Messenger Notifications Not Working On Android

Method 4: Update Browser

Another effective measure to fix unable to video call on Facebook Messenger on Chrome is to update your browser. This is because certain issues can disrupt your experience due to an outdated browser. For this, here is how to update Chrome:

1. Open Chrome browser and click on the three vertical dots.

2. Choose Help and click on About Google Chrome.

click on About Google Chrome

3. Next, click on Update Google Chrome.

Note: If this option is unavailable, then your browser is already equipped with its latest version.

Method 5: Clear Browser Cache

If the browser is loaded with cache files, then also you can face Facebook Messenger video calls not working on Chrome. For this, here is how to get rid of them:

1. Open Chrome browser on your device.

2. Press Ctrl + Shift + Del keys at the same time to open the Clear browsing data window.

3. Click on the drop-down menu icon in Time range.

Click on the drop-down menu icon in Time range

4. Choose All time from the drop-down menu.

5. Next, check the following options:

  • Browsing history
  • Cookies and other site data
  • Cached images and files

6. Finally, click on Clear data.

click on Clear data | Facebook Messenger Video Calls Not Working on Chrome

Method 6: Disable Chrome Extensions

To your surprise, certain Chrome extensions can interfere with the video calling feature of the Facebook website. This mainly happens when some extensions conflict with the necessary permissions required for video calling. To disable Chrome extensions, all you have to do is:

1. Open Chrome browser and click on the three vertical dots at the top right corner.

2. Click on Settings and select Extensions from the menu on the left.

3. Toggle off each extension to disable them.

Toggle off each extension to disable them

Once you are done, close all Chrome tabs and open a new window and check if the issue persists or not.

Also Read: Fix Facebook Messenger Call Ends Immediately

Method 7: Reinstall Browser

Reinstalling the browser on your device is another effective method that you can try. However, since it is a bit extreme, you should only opt for this if nothing else worked. Here are the steps you need to follow to reinstall the browser and fix Facebook Messenger video calls not working on Chrome:

1. Press Windows key and search Chrome.

2. Click on Uninstall.

Note: This will open the Programs and Features window.

3. Right-click on Chrome and choose Uninstall.

Right click on Chrome and choose Uninstall | Facebook Messenger Video Calls Not Working on Chrome

4. Next, go to the official Chrome download page.

5. Click on Download Chrome.

Click on Download Chrome.

Now follow the on-screen instructions and once the process is complete, check if the issue has been resolved.

Method 8: Contact Facebook Help Centre

If none of the above-mentioned methods helped to ease the situation, this is the last resort. You can visit the official Facebook Help Centre website and find answers to tons of different issues commonly faced by users. Apart from this, you can also contact the team via their Twitter account.

facebook help centre | Facebook Messenger Video Calls Not Working on Chrome

We hope after reading this article, you can fix Facebook Messenger Video calls not working on Chrome on your PC. If you still have any issues, don’t forget to share them in the comment section, and our team will look after them. Save our website in your bookmarks for future reference. Thank you for reading.

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