How to Report a Problem to Instagram

How to Report a Problem to Instagram

Instagram is one of the best examples of social media apps that provide good customer care support. As discussed earlier, Instagram respond when you have a problem and solves it. So, when you have a problem, you can contact Instagram directly and find a solution. The important thing is that you should report the problem to get it solved. Many of us have doubts regarding solving the issues on Instagram. If you are someone looking for tips about the same, we bring you to a helpful guide that will teach you how to report a problem to Instagram.

How to Report a Problem to Instagram

How to Report a Problem to Instagram

Using social media apps, we face many problems every day. Usually, basic troubleshooting solves the problems. But, in some cases, we might require help from experts. For any social media app to be in the top place, providing good customer care service is a must. This article focuses on how you can get in touch with Instagram to report a problem in simple steps.

How to Report a Problem on Instagram App?

As discussed above, you can report a problem on the Instagram app itself. Just follow the steps mentioned below to know how to report a problem to Instagram in app and find solutions to your problems.

1. Open the Instagram application on your Android or iOS devices.

Note: Make sure you are logged into your IG account.

IG app

2. Tap on your Profile tab from the bottom-right corner.

Tap on your profile icon

3. From the tab opened, tap on the hamburger icon from the top right corner.

tap on the three horizontal lines

4. Tap on Settings from the window that popped up.

opening settings

5. Tap on Help from the list of options to report a problem to Instagram.

tapping on help | How to Report a Problem to Instagram

6. Tap on Report a problem.

selecting the option to report a problem

7. From the popped-up window, tap on Report a problem.

Note: Additionally, you can turn on the option to Shake phone to report a problem from this window. You can toggle the option to enable it.

reporting a problem

8. Tap on Include and continue which allows Instagram to have a look at the log files that help it to solve the issue.

Tap on Include and continue | How to Report a Problem to Instagram

9. In the page opened, explain your desired issue and add additional screenshots/photos, if necessary.

10. Then, tap on Send from the top right corner of the screen.

sending your report

Also Read: How to Report Bots on Instagram

Does Instagram Respond to Emails?

Yes. Instagram respond when you report a problem. It considers them a priority as it doesn’t have any method to report the problems. Usually, Instagram responds to the mail within 24 hours. If not so, one has to try resending the mail so that they will get a reply to it.

How Do I Email a Complaint to Instagram?

Follow the steps given below to Email a complaint to Instagram.

1. Open your Email app. We have used the Gmail app for this guide.

opening gmail

2. Log in to your account.

3. Tap on Compose from the bottom right corner of the screen.

4. Next in the To address bar, type

5. Add a Subject and describe your issue in Compose email.

6. Finally, tap on the Send icon from the top right corner.

tap on the send icon | How to Report a Problem to Instagram

Also Read: How to Unreport a Post on Instagram

How Do I Contact Instagram Directly?

You can contact Instagram directly by simply following the above-mentioned steps.

Does Instagram Respond When You Report a Problem?

Yes. Instagram respond when you report a problem. Depending on the severity of the problem that you have raised, Instagram responds and solves your issue. It may take time to find your request and respond, but it definitely does! So, feel free to raise your problem and it will be definitely solved.

How Long Does Instagram Take to Respond to A Report?

It takes 24 hours. Every hour, there are millions of active users of Instagram who scroll through the IG reels and enjoy other stuff. There are also many users who face some problems with the app or with their own accounts.

How Long Does It Take for Instagram to Respond to a Problem?

As discussed earlier, Instagram takes 24 hours to respond to a problem if you’ve reported it. If you don’t report the problem, Instagram will not respond itself.

Also Read: How Long Does It Take for a Discord Account to Delete?

How Do I Contact Instagram to Respond to Support?

If Instagram doesn’t respond to your issue, there is no way to request it to respond to your issue other than reaching out to support again. So, you cannot ask Instagram to respond to support, but you can raise the issue once again.

Why isn’t My Instagram App Working?

There are several reasons why your Instagram app might not work. A few of them are:

  • Internet connectivity issues
  • Instagram s server might be down
  • Technical glitches within the app
  • Necessary permissions are not given
  • The app is not updated


So, we hope you have understood how to report a problem to Instagram with detailed steps to your aid. You can let us know any queries or suggestions about any other topic you want us to make an article on. Drop them in the comments section below for us to know.

Posted by

Pete Mitchell

Pete is a Senior staff writer at TechCult. Pete loves all things technology and is also an avid DIYer at heart. He has a decade of experience writing how-tos, features, and technology guides on the internet.

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