How to Fix Netflix Error Code CM 17377

Netflix is a go-to place for every binge-watcher. People stream Netflix day and night to watch exciting and exclusive shows. However, this happiness stays short-lived due to Netflix error code CM 17377. If you are someone who is currently dealing with the same error code when trying to stream content, then you have landed on a perfect page. Let us discuss what is this error code, its causes, and different methods to fix it.

How to Fix Netflix Error Code CM 17377

How to Fix Netflix Error Code CM 17377

Such apps and services might give you endless content and entertainment but are prone to errors and bugs. This error code has been seen to occur on different devices such as gaming consoles, TVs, smartphones, and tablets.

Quick Answer

Try updating the Netflix app to fix Netflix error code CM 17377, here are the steps for it:

1. Open the Microsoft Store on your PC and click on the Library section.

2. Click on the Get updates button at the top.

3. Check for Netflix updates and click on the Update all button if available.

What Causes Error Code CM 17377 on Netflix?

Mostly, error code CM 17377 is caused due to an issue with the internet connection. You can explore more reasons behind this error code below:

  • Netflix server downtime
  • Unstable internet connection
  • Device connection issues
  • Problems with router or modem
  • Device compatibility issues
  • Corrupt Netflix data
  • Outdated Netflix app

Now that you are aware of what causes error code CM 17377 on Netflix, it is time to fix the issue with the help of some detailed methods given below:

Method 1: Basic Troubleshooting Methods

First, we will try to resolve the error code 17377 that is reflecting on your Netflix screen with an error message by following some easy-to-attempt basic troubleshooting methods given below:

1A. Wait for Server Uptime

To start with, you must check the servers of the Netflix app and make sure they are running. Usually, issues between your device and Netflix servers result in the mentioned error code. Therefore, make sure the servers are not down or overloaded. You can visit the official Netflix Service Status page and check if there is an interruption in the streaming service. If an issue is found, try to wait for some time and then launch Netflix again to watch your favorite show.

Wait for Server Uptime | Netflix error code CM 17377

Also Read: Fix Error Code u7121 3202 in Netflix

1B. Resolve Internet Connection Issues

Network connectivity problem is one of the major reasons behind Netflix error code CM 17377. An unstable or slow internet connection can make it difficult to connect to Netflix servers. Therefore, try to fix your weak internet connection by following our guide on Slow Internet Connection? 10 Ways to Speed up your Internet!

Resolve Internet Connection Issues

1C. Restart Device

Another straightforward method of fixing the error code CM 17377 is by restarting the device you are streaming Netflix on. This method will help you get rid of temporary glitches and errors that are preventing you from accessing Netflix content. If you are using Netflix on your PC, then read our guide on 6 Ways to Reboot or Restart a Windows 10 Computer and get the error fixed as soon as possible.

Restart Device

1D. Ensure Device Compatibility

Another thing to keep in mind while trying to fix Netflix error code CM 17377 is that your device is compatible with the Netflix app you are trying to run on it. If these requirements are not met, you might face issues in streaming your favorite content.

  • If you use a desktop for watching movies on Netflix, then make sure your operating system runs Windows 7 or later.
  • To stream content in 4K, you need a 4K capable display, a good internet connection, Intel’s 7th generation core CPU, and latest update for Windows.

Method 2: Update Netflix

An outdated app can also become a possible reason behind Netflix error code CM 17377. Therefore, make sure the app is up to date on the device you are using. You can update Netflix on your Windows PC by following the steps below:

1. First, click on the Microsoft Store icon from the taskbar of your PC.

2. Now, click on Library from the left pane.

Click on Library | Netflix error code CM 17377

3. Next, click on the Get updates button at the top.

Click on Get updates

4. Now, check if Netflix is available for an update and hit the Update all button.

Also Read: How to Set a Custom Profile Picture on Netflix

Method 3: Clear Netflix Cache and Data

Clearing Netflix cache and data is also a great way to get rid of the error code CM 17377. With time, temporary files and data of the app can become corrupt and stop you from accessing shows and movies on Netflix. In this case, you must clear the corrupt cache on your PC using the steps given below:

1. First, open the Settings app on your PC, press Windows + I key for that.

2. Now, click on Apps from the menu on the left pane.

Click on Apps

3. Next, click on Apps & features at the top.

Click on Apps & features

4. Then, scroll down and click on three dots beside Netflix to select Advanced options.

5. Finally, scroll down and click on Reset to delete the corrupt data from the app.

Click on Reset

Method 4: Reset Netflix Settings

Resetting Netflix settings is another way to get the app back on track and resolve the annoying error code that is preventing you from binge-watching on Netflix. For PC users, we have listed detailed steps below that will help you with resetting Netflix app settings:

1. Open the Settings app and open the Apps section from the left pane.

Click on Apps | Netflix error code CM 17377

2. Then, select Apps & features from the menu.

3. Next, locate Netflix and click on the three dots next to it.

4. Now, select Advanced options.

5. After that, scroll down and click on the Repair button to initiate the resetting process.

Click on Repair

Also read: Netflix New Password Sharing Rules

Method 5: Contact Netflix Support

Last but not least, if nothing seems to be working for you then you can try contacting Netflix support for help with the Netflix error code CM 17377. Professionals from the Netflix team will help you and guide you through the issue to fix it at the earliest.

Contact Netflix Support | Netflix error code CM 17377


This brings us to the end of our guide on Netflix error code CM 17377. We hope that the guide helped you with knowledge about the error in detail, its causes, and different methods that can be used to fix it. Don’t forget to share your suggestions and queries with us in the comments section below.

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