How to Fix NBA 2K24 Crashing Issue on Xbox Series X/S and PS4

Ballin’ without breaks and crashes on the court!

Published by 2K Games, NBA 2K is known for its nearly realistic depiction of a professional basketball league, that features NBA teams, players, and arenas. Released in 2023, NBA 2K24 is an iteration of the same franchise that brings in pure action. However, all of it misses the basket when the game starts crashing. Don’t worry, we will help you fix the NBA 2K24 crashing issue on Xbox Series X/S, PS4, and PS5. Let’s begin.

NBA 2K24 Crashing Xbox and PS4

NBA 2K24 or 2K23 Crashing on Xbox and PlayStation

NBA 2K24 introduced ProPLAY technology that translates NBA footage into in-game animations and movements. Moreover, even the gameplay mechanics have made visible improvements. As a fan, it’s understandable only to be excited, and sudden game crashes can be annoying. Here’s how you can fix the same:

Preliminary Tips:

  • Many users have observed game crashes tend to occur when they have more than 100 friends or blocked accounts on their profile. So, we suggest you unblock some or remove them from the friends list until the total number is 99 or less.
  • Check whether the NBA 2K server is up and working fine. If it is, check the server status of your Xbox or PlayStation console. Server downtime can lead to game crashes and in case any discrepancies are reported, wait until they are resolved.
  • Lastly, troubleshoot and improve the network connectivity on the console as online games require a good internet bandwidth to run smoothly. Refer to our guide on Slow Internet Connection? 10 Ways to Speed up your Internet! for more help.
  • While there can be many reasons for the console overheating, it can lead to performance throttling and games crashing up. So, ensure proper ventilation across the vents and allow the console to cool down before playing again.

Method 1: Clear System Cache

Your console could have accumulated lots of temporary files in the form of cache data which might have gone corrupt over time. If so, it can result in games getting shut down. You can clear these cache data to fix the issue.

Option 1: On Xbox

1. Press the Xbox button on the controller

2. In the Profile & System tab, press the A button to select Settings.

3. Select Devices and connections on the left followed by Blu-ray on the right pane.

Select Devices and connections on the left followed by Blu-ray on the right pane

4. Select Persistent storage and then CLEAR PERSISTENT STORAGE.

Option 2: On PlayStation

On PlayStation 4, just turn off the console. After the indicator has stopped blinking, unplug the power cord, wait for at least 30 seconds, and plug the cable back to turn on the console. However, on PlayStation 5:

1. Press and hold the PS button on the controller and select Turn Off PS5.

2. Once the indicator turns off, press and hold the power button on the console until you hear a beep sound.

3. Now connect the controller to the console using a USB cable and then press the PS button.

4. Select Clear Cache and Rebuild Database and then Clear System Software Cache. Select OK to confirm.

select Clear Cache and Rebuild Database | NBA 2K24 Crashing Xbox Series X or S

Method 2: Play Game Offline

Until the internet or game server issues are fixed, you can play it in offline mode on your console as well. Here’s how:

1. Press the Xbox button on the controller to open the guide.

2. Select Settings, followed by General, and then select Network settings.

3. Select Go offline.

Select Go offline

4. Once done, launch the NBA 2K24 game on your Xbox series X/S and check if it is crashing anymore.

Method 3: Update Console

Outdated console software can hinder gameplay and trigger multiple issues. To prevent or fix these, you must keep the device updated.

Note: Make sure the console is connected to a stable internet network.

Option 1: Xbox Series X or S

1. On the controller, press the Xbox button.

2. In the guide menu, select Profile & system followed by Settings.

3. Now move to the System tab, select Updates on the right pane, and follow the on-screen instructions.

Move to the System tab, select Updates on the right pane | NBA 2K24 Crashing Xbox Series X or S

Option 2: PlayStation 4 or PlayStation 5

If you play NBA 2K24 or NBA 2K23 on your PlayStation 5 and are facing the game crashing issue, check our guide on How to Update PS5 and follow the steps mentioned there.

Method 4: Update Game

Similarly, outdated games are prone to bugs and glitches which are usually fixed by updates. So, make sure to update NBA 2K24 to make sure it does not crash anymore.

Option 1: On Xbox

1. On the controller, press the Xbox button to open the guide menu and select My games & apps.

2. Select Manage, followed by Updates, and choose Update all.

Option 2: On PlayStation

1. Highlight NBA 2K24 from the Home screen and press the Options button on the controller.

2. Scroll down, select the Check for Update option from the menu, and wait for available updates to be downloaded and installed.

Method 5: Use Cloud Storage

Many players have noticed that when changing the storage from local to cloud helps prevent sudden game crashes as it clears out the memory on the console, thereby improving its performance.

Option 1: On Xbox

1. In the guide menu, open Settings and select System followed by Storage.

In the guide menu, open Settings and select System followed by Storage

2. Select Cloud Saved Games and enable the Cloud Saved Games option.

Option 2: On PlayStation

Note: You need a PlayStation Plus subscription to be able to use the cloud storage service.

  • PlayStation 4: Settings > Application Saved Data Management > Auto-Upload > NBA 2K24
  • PlayStation 5: Settings > Saved Data and Game/App Settings > Upload or Delete from Cloud Storage > Upload to Cloud Storage > Upload.

Upload to Cloud Storage PS5 | NBA 2K24 Crashing Xbox Series X or S

Method 6: Reset Xbox or PlayStation Console

If the issue is still not resolved and NBA 2K24 continues crashing on your Xbox Series X/S or PS4/PS4, the last option is to reset the console. Doing so usually removes all forms of bugs and glitches. Just refer to our guide on How Do You Hard Reset Your Xbox Series S

PS4/PS5 users can factory reset their PlayStation console. However, do note that doing so clears out all the data except the OS from the console. So, make sure to create a backup of all your games and data beforehand.

Method 7: Reinstall Game

Lastly, to resolve the issue, you can uninstall and reinstall NBA 2K24 to download fresh files for the game and remove all the old corrupt, damaged, or missing ones. 

Option 1: On Xbox

1. In the guide menu, select My games & apps, followed by Games.

2. Select NBA 2K24, press the menu button on the controller, and select Uninstall from the menu.

select uninstall option in Xbox Console

3. Select Uninstall all to confirm.

4. Once uninstalled, navigate to the My games & apps menu and select Full Library, followed by All Owned Games.

5. Select 2K24 from the list and Install it.

Option 2: On PlayStation

1. In the Games window, click on Game Library.

2. Highlight the NBA 2K24 or 2K23 game and press the Options button on the controller.

3. Select Delete from the menu and click on OK to confirm.

Select all the data and hit the Delete option PS4 | NBA 2K24 Crashing Xbox Series X or S

4, Navigate again to the Game Library, select Purchased from the left pane, and then NBA 2K24/2K23 to install it.

We hope our guide helped you fix the NBA 2K24 Crashing Xbox Series X/S or PS4 issue. If you have any queries or suggestions for us, do let us know in the comments section. Stay tuned to TechCULT for solutions to more such game errors.

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