Instagram has steadily evolved from more than just a social media app. Millions of people use it for business and marketing purposes. This is why the Insights feature helps users examine their account impressions such as audience reach, likes, comments, story views, and much more. But if you are having difficulty figuring out how to fix the Instagram Insights being unavailable or stopped working, follow up with this guide until the end.
How to Fix Instagram Insights Unavailable or Stopped Working
Businesses may better understand their audience and develop their Instagram strategy with the aid of Insights. But if this feature has suddenly stopped working, then try some basic troubleshooting fixes such as updating your app and removing from the background. Let’s check out other solutions.
Method 1: Log Out and Re-login
The easiest way to fix your Insights unable to load is by logging out of your account. If the app is facing any temporary glitches or server issues, this should be fixed. Here’s how:
- Open Instagram and tap on your profile from the bottom right ribbon.
- Tap on the hamburger icon at the top right corner.
- Swipe down and select Log out.
- Tap on Log out from the confirmation prompt.
- Log in using your credentials.
Now the chat themes should be up and working.
Method 2: Clear Cache
Secondly, if you don’t clear your app cache regularly then it may take high storage to run. This can cause some software glitches and a slow load of features including Insights.
- Open Settings and tap on App.
- Swipe down and select Instagram.
- Tap on Storage.
- Then, select Clear Cache.
- Restart your phone.
This way your chat themes will start working again.
Method 3: Switch to Professional Account
The Insights feature only works for business or professional accounts. Therefore, if you have a private account, you will have to switch your profile. Check out the steps below:
- Open Instagram and tap on your profile.
- Select the hamburger icon at the top right corner.
- Swipe down and tap on Account type and tools.
- Select Switch to Professional account under Account type
- Tap on Next and follow the on-screen instructions.
- Select your profession under What best describes you?
- Tap on Switch to Professional account.
Now you will be able to check insights over your posts and stories easily.
Method 4: View from Meta Business Suite
Since Meta owns Facebook and Instagram as well as integrates the two in its Suite page, you can access Instagram Insights from Facebook Business Suite.
Note: Make sure your Facebook business profile is connected with your Instagram business profile.
- Log in to Meta Business Suite.
- Select Insights from the left menu.
- Click on Overview, Results, and Audience, Content from the left menu to view all insights on your Facebook and Instagram in the same box.
This way you will be able to check Instagram Insights.
Also Read: How to Fix Instagram Reels Insights Not Showing
By following the methods shown in this guide, we hope that now you understand how to out how to fix Instagram Insights being unavailable or stopped working. Do not hesitate to drop a comment or suggestions in case you have any queries. Keep visiting TechCult to learn more tech-related walkarounds.
