Fix Walmart Receipt Lookup Not Working

Track your Walmart transactions successfully!

We have all been in a position where we have scoured our place, searched every pocket, and later realized that we have lost our shopping receipts. Fortunately, if you have shopped from Walmart, customers can access their store transaction receipts online with the receipt lookup feature. Recently, Walmart has introduced a new generative AI-powered search function across Android, iOS, and its website to understand the specifics of a customer’s inquiry and provide them with personalized answers. But is your Walmart Receipt Lookup not working? Let’s get into fixing it right away!

Fix Walmart Receipt Lookup not working

Fix Walmart Receipt Lookup Not Working

Receipt Lookup plays an important role in monitoring our spending. It especially comes in handy while returning an item or filing a warranty. Therefore, if you encounter issues with your Walmart item lookup from the receipt, it can mess up your entire monthly budget. In order to avoid such errors, make sure you have entered the exact receipt amount and date of purchase. 

Quick Answer

Check the Walmart server status to see if it is facing downtime and make sure you have excluded Gift Card discounts. If this doesn’t work, visit the Walmart Receipt Lookup page on a browser.

Method 1: Inspect all Information Correctly

Make sure that you have entered all information in the Walmart Receipt Lookup exactly when you purchased the items, such as

  • Store location by entering the city or state ZIP code, if you’ve purchased items from an offline Walmart store.
  • Exact purchase date.
  • The last 4 digits of your credit or debit card from you made the purchase.
  • Total receipt amount.

Method 2: Invalid Payment Forms

Since Walmart cannot generate any receipt if you have used cash to purchase the items, the tool also won’t be able to locate your purchase if you paid with a gift card or an EBT card. Thus, only credit or debit card purchases and net banking can be located using Walmart’s Receipt Lookup, which might be why you are facing the Walmart Receipt Lookup tool not working. So, confirm the same before moving to further solutions.

Method 3: Download e-Receipts

Walmart eReceipts are digital versions of your in-store purchase receipts that are exclusively accessible for in-store transactions. Simply provide your phone number during the checkout process if you would like your Walmart eReceipt to be emailed to your mobile device. Also, if you have purchased your items online from Walmart, remember to download eReceipts after your payment. 

Method 4: Clear the Cache of the Walmart App

While cache files help apps load more quickly, as time goes on, they might become corrupt or damaged. You must clear them out to avoid issues within the app.

1. Open the Settings app and tap on Apps.

2. Scroll down and tap on Walmart.

3. Tap on Storage followed by Clear cache.

Tap on Storage followed by Clear cache

4. Now open the Walmart app again and see if your problem is fixed.

Method 5: Contact Walmart Customer Care

Lastly, if there are still no results found on Walmart Receipt Lookup, contact Walmart customer care. You can reach them via phone at 1-800-925-6278, through the chat feature on their website, or via email at and

Also Read: How to Reactivate Walmart Account

How Does Walmart Receipt Scanner Work?

The Walmart app allows you to submit paper or electronic receipts, which you may then view in your Purchase History. It helps customers to keep track of all their bills in one place. Follow the steps below to add a receipt on the Walmart app using the scanner.

1. Open the Walmart app and tap on Account in the bottom-right corner.

2. Tap on Purchase history and select Scanner in the top-right corner of the screen.

Select the scanner icon

3. Allow the required permissions and tap on Start Scanning.

Now you can scan receipts or barcodes and add them to the app.

Also Read: How to Reset My Walmart One Account

How to Do Walmart Receipt Lookup by Serial Number/Barcode?

You can also manually enter the barcode and serial number of your receipt. Follow the steps to do the same:

1. Follow steps 1-2 from the previous heading and then tap on Type your barcode.

Tap on Type your barcode

2. Enter the barcode/serial number of the purchased items.

New Updates in Walmart

With a generative AI-powered search function, Walmart aims to bring interactive customer experience to new levels. By employing a variety of big language models, retail-specific models, and unique data and technology developed by Walmart, the new design provides an organized compilation of the personalized products a shopper is seeking. Customers may search by particular use cases with GenAI-powered search, which produces more accurate results. In other exciting news, drone delivery is also said to be in the works!

Frequently Asked Questions (FAQs)

Q1: Is Walmart receipt lookup available on the app?

Ans: Yes, the Walmart receipt lookup is available on the app on desktop and mobile versions.

Q2: How can I do a Walmart item number lookup?

Ans: Simply go to the Walmart app and enter the location of the store, date of purchase, last 4 digits of your card, and the total amount of purchase. This will open all items you have purchased with the item number.

Q3: Does Walmart have an app or store online?

Ans: Yes, Walmart has both an app available on iOS and Android devices and a website to purchase products online.

Q4: How do I find out if Walmart has an item in store?

Ans: Open the app and type the name of the desired item in the search bar. If the item is available in store, you can purchase it otherwise it will be shown as out of stock.

Now you never have to worry about your Receipt Lookup not working in the Walmart app. Just follow these solutions and you’re all set. If you have any queries or suggestions, don’t hesitate to drop your comments below. Stay tuned to TechCult to find solutions to more such app-related errors.

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