Home » There was a problem resetting your PC [SOLVED]

There was a problem resetting your PC [SOLVED]

Fix There was a problem resetting your PC error: Windows 10 includes a “Reset your PC” option which restores your Windows to its factory default configuration. This option is used to quickly resolve errors with in Windows which otherwise can only be resolved by re-installing Windows. Reset your PC is a faster approach in fixing Windows rather than reinstalling Windows from scratch. But what happens when the Reset your PC option doesn’t work, well while resetting your PC you will receive an error “There was a problem resetting your PC” and after restarting you won’t be able to boot into Windows.

Fix There was a problem resetting your PC error

This issue can be caused because of any of the following conditions which are given by Microsoft itself (hence it’s safe to assume that they are aware of the problem):

  • Your PC came with Windows 10 pre-installed and was not an upgrade from Windows 7 or Windows 8.1.
  • The PC manufacturer enabled compression to reduce the disk space required for preinstalled applications.
  • You created a USB recovery drive using the “Create a recovery drive” feature in Windows 10.
  • You booted the PC to the USB recovery drive and selected, Troubleshoot > Reset this PC > Remove everything.

Under the above conditions, the Reset may fail with the error message “There was a problem resetting your PC” and you will not able be to boot into Windows. Anyway, without wasting any time let’s see how to actually Fix There was a problem resetting your PC error with the below-listed troubleshooting guide.

There was a problem resetting your PC [SOLVED]

Method 1: Run Startup/Automatic Repair

1.Insert the Windows 10 bootable installation DVD and restart your PC.

2.When prompted to Press any key to boot from CD or DVD, press any key to continue.

Press any key to boot from CD or DVD

3.Select your language preferences, and click Next. Click Repair your computer in the bottom-left.

Repair your computer

4.On choose an option screen, click Troubleshoot.

Choose an option at windows 10 automatic startup repair

5.On Troubleshoot screen, click Advanced option.

select advanced option from troubleshoot screen

6.On the Advanced options screen, click Automatic Repair or Startup Repair.

run automatic repair

7.Wait til the Windows Automatic/Startup Repairs complete.

8.Restart and you have successfully Fix There was a problem resetting your PC error, if not, continue.

Also, read How to fix Automatic Repair couldn’t repair your PC.

Method 2: Fix Boot Image And Rebuild BCD

1.Again go to command prompt using the method 1, just click on command prompt in the Advanced options screen.

Command prompt from advanced options

2.Now type the following commands one by one and hit enter after each one:

a) bootrec.exe /FixMbr
b) bootrec.exe /FixBoot
c) bootrec.exe /RebuildBcd

bootrec rebuildbcd fixmbr fixboot

3.If the above command fails then enter the following commands in cmd:

bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd

bcdedit backup then rebuild bcd bootrec

4.Finally, exit the cmd and restart your Windows.

5.This method seems to Fix There was a problem resetting your PC error but if it doesn’t work for you then continue.

Method 3: Run System File Checker (SFC) and Check Disk (CHKDSK)

1.Using above method open command prompt using Windows installation disk.

Command prompt from advanced options

2.Type the following command in cmd and hit enter after each one:

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
chkdsk C: /f /r /x

Note: Make sure you use the drive letter where Windows is currently installed. Also in the above command C: is the drive on which we want to run check disk, /f stands for a flag which chkdsk the permission to fix any errors associated with the drive, /r let chkdsk search for bad sectors and perform recovery and /x instructs the check disk to dismount the drive before beginning the process.

run check disk chkdsk C: /f /r /x

3.Exit the command prompt and restart your PC.

Method 4: Perform a System Restore

1.Put in the Windows installation media or Recovery Drive/System Repair Disc and select your language preferences, and click Next

2.Click Repair your computer at the bottom.

Repair your computer

3.Now choose Troubleshoot and then Advanced Options.

4..Finally, click on “System Restore” and follow onscreen instructions to complete the restore.

Restor your PC to fix system threat Exception Not Handled Error

5.Restart your PC and this step may have Fix There was a problem resetting your PC error.

Method 5: Rename the System and Software Registry Hives

1.Open command prompt from the Advanced Options screen:

Command prompt from advanced options

2.Type the following command into and cmd and hit Enter:

cd %windir%\system32\config

ren system system.001

ren software software.001

Rename the System and Software Registry Hives

3.Close the cmd, which would take you to the Windows Recovery Environment screen.

4.Select Continue option to boot to your Windows and after a reboot, you will be able to Fix There was a problem resetting your PC error.

Method 6: Recover From Drive

Note: This method might delete all your personal files so follow it only if you are absolutely sure.

1.Insert your USB recovery drive to the computer and restart your PC.

2.When prompted to Press any key to boot from CD or DVD, press any key to continue.

Press any key to boot from CD or DVD

3.Select your language preferences, and click Next. Click Repair your computer in the bottom-left.

Repair your computer

4.On choose an option screen, click Troubleshoot.

Choose an option at windows 10 automatic startup repair

5.On Troubleshoot screen, click Advanced option.

select advanced option from troubleshoot screen

6.On the Advanced options screen, click Select Recover from drive or System Image Recovery.

Select System Image Recovery on Advanced option screen

7.Follow the instructions on the screen to continue.

Method 7: Recover your PC using recovery USB

1.Connect your USB recovery drive to the computer.

2.Open Command Prompt from the Advanced Options screen.

Command prompt from advanced options

3.Type notepad into cmd and hit Enter.

4.Now inside notepad click File then select Open.

From notepad select File then click Open

5.Select All Files from the drop-down next to File Name and then locate your USB drive letter that you are using to boot into Windows.

6.Once you know the drive letter, type it and press Enter. For example, if your drive letter is F: then type it and press Enter.

Again reinstall Windows using USB Drive

7.Now type Setup and press Enter.

8.This will open your Windows Installation setup. Follow the on-screen instructions in order to reinstall or Clean install Windows again.

Method 8: Repair Install Windows 10

If none of the above solution work for you then you can be sure that your HDD is fine but you may be seeing the error “there was a problem resetting your PC” because the operating system or the BCD information on the HDD was somehow erased. Well, in this case, you can try to Repair install Windows but if this also fails then the only solution left is to Install a new copy of Windows (Clean Install).

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That’s it you have successfully Fix There was a problem resetting your PC [SOLVED] but if you still have any questions regarding this post then feel free to ask them in the comment’s section.

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Aditya Farrad

Aditya is a self-motivated information technology professional and has been a technology writer for the last 7 years. He covers Internet services, mobile, Windows, software, and How-to guides.

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