Home » Hmm, we can’t reach this page error in Microsoft Edge [SOLVED]

Hmm, we can’t reach this page error in Microsoft Edge [SOLVED]

Fix Hmm, we can’t reach this page error in Microsoft Edge: If you are not able to access any webpage or website in Microsoft Edge because of “Hmm, we can’t reach this page” error and other browsers or apps works fine in Windows 10 then it means there is some serious problem with Microsoft Edge/System. In short, you will be able to access internet on Chrome or Firefox and all the Windows Store apps will work but you won’t be able to use Edge to browse Internet until and unless you fix the underlying issue.

Fix Hmm, we can't reach this page error in Microsoft Edge

Now Microsoft is a default Web browser which comes pre-installed with Windows this means you can’t uninstall it or even re-install it. Now the main cause of this error seems to be DNS, if the DNS client is somehow disabled then Edge will definitely respond this way. Anyway, without wasting any time let’s see how to actually Fix Hmm, we can’t reach this page error in Microsoft Edge with the help of below-listed troubleshooting steps.

Hmm, we can’t reach this page error in Microsoft Edge [SOLVED]

Make sure to create a restore point just in case something goes wrong.

Method 1: Make sure DNS Client is running

1.Press Windows Key + R then type services.msc and hit Enter.

services windows

2.Find DNS Client in the list and then double-click on it to open its properties.

3.Make sure the Startup type is set to Automatic and click Start if the service is not already running.

find DNS client set it's startup type to automatic and click Start

4.Click Apply followed by OK.

5.Reboot your PC to save changes.

Method 2: Use Google DNS

1.Open Control Panel and click on Network and Internet.

click Network and Internet then click View network status and tasks

2.Next, click Network and Sharing Center then click on Change adapter settings.

change adapter settings

3.Select your Wi-Fi then double click on it and select Properties.

Wifi properties

4.Now select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

Internet protocal version 4 (TCP IPv4)

5.Checkmark “Use the following DNS server addresses” and type the following:

Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

use the following DNS server addresses in IPv4 settings

6.Close everything and you may be able to Fix Hmm, we can’t reach this page error in Microsoft Edge.

Method 3: Disable IPv6

1.Right click on WiFi icon on system tray and then click on “Open Network and Sharing Center.

open network and sharing center

2.Now click on your current connection in order to open settings.
Note: If you can’t connect to your network then use Ethernet cable to connect and then follow this step.

3.Click Properties button in the window that just open.

wifi connection properties

4.Make sure to uncheck Internet Protocol Version 6 (TCP/IP).

uncheck Internet Protocol Version 6 (TCP IPv6)

5.Click OK then click Close. Reboot your PC to save changes.

Method 4: Run Microsoft Edge without Add-ons

1.Press Windows Key + R then type regedit and hit Enter to open Registry Editor.

Run command regedit

2.Navigate to the following registry path:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft

3.Right-click the Microsoft (folder) key then select New > Key.

Right-click the Microsoft key then select New then click Key.

4.Name this new key as MicrosoftEdge and hit Enter.

5.Now right-click on MicrosoftEdge key and select New > DWORD (32-bit) Value.

Now right-click on MicrosoftEdge key and select New then click DWORD (32-bit) Value.

6.Name this new DWORD as ExtensionsEnabled and press Enter.

7.Double click on ExtensionsEnabled DWORD and set it’s value to 0 in value data field.

Double click on ExtensionsEnabled & set it's value to 0 in value data field

8.Click OK and reboot your PC to save changes and see if you’re able to Fix Hmm, we can’t reach this page error in Microsoft Edge.

Method 5: Change your network from Public to Private or vice verse

1.Press Windows Key + R then type regedit and hit Enter to open Registry Editor.

Run command regedit

2.Navigate to the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

3.Now under Profiles, there would be many subkeys, you need to find your current network connection (you will see the name of your network connection under Description).

Now under Profiles there would be many subkeys, you need to find your current network connection

4.From the left-hand window pane select the subkeys under profiles in the right window pane look under description to find your current network connection.

5.Once you have successfully located your network connection profile, double-click on Category DWORD.

6.Now if the registry value is set to 1 then change it to 0 or if it’s set to 0 then change it to 1.

0 means Public
1 means Private

Once you have successfully located your network connection profile, double-click on Category DWORD

7.Reboot your PC to save changes and again try to access the website in Edge.

8.If the error is still there then again follow the same steps to again change your network profile.

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That’s it you have successfully Fix Hmm, we can’t reach this page error in Microsoft Edge but if you still have any queries regarding this guide then feel free to ask them in the comment’s section.

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Aditya Farrad

Aditya is a self-motivated information technology professional and has been a technology writer for the last 7 years. He covers Internet services, mobile, Windows, software, and How-to guides.

5 thoughts on “Hmm, we can’t reach this page error in Microsoft Edge [SOLVED]”

  1. Still have same problem. I have 3 computers on a network and Edge works fine on 2.
    Edge only doesn’t work on my laptop in either Wireless or Ethernet. All other Browsers work including IE 11. All my computers are up to date with Win 10 Fall Update.

  2. Same as last reply by Igneous – none of the 5 methods helped at all – Chrome works, FireFox works Microsoft Edge still useless. There seems to be a number of folks with this issue but not enough to get a real fix from Microsoft. Stuck with a new HP Z640 completely useless – no updates, nada.

  3. I’ve upgraded my Toshiba Satellite notebook from Windows 7 to Windows 10, reinstalled 7 and upgraded again, and Edge has never worked. I’ve tried all five of these solution, included editing DWORD from 0 to 1 and back again, but nothing has persuaded Edge to work.

  4. This is an awful predicament that I am experiencing after purchasing new PC Feb/2020. How can this still be a problem when so many reported the issue months ago. I have always been a loyal PC user but I assure you that is coming to an abrupt end. None of the aforementioned solutions work nor should even be tried by anyone other than an IT expert because the solutions not only do not work but create even more problems. My Dell is under it’s first year warranty and 4 contacts with 4 different Dell techs did not solve the problem instead exasperating it because their final group solution was a reset which went horribly wrong messing up the PC even further. Now, Dell wants me to send my 3 month old PC to them for servicing. A well known PC expert in the Orlando area understood my dilemma stating he has seen this issue over and over from folks all around town. His solution: Install google chrome and never use edge. Terrific. 800 dollar desktop PC tower unable to access the internet with it’s built in browser. And no fix in sight because without a working browser can not even search for solutions. Thanks a bunch Microsoft. Not!!!

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