9 Ways to Fix Google Play Store Error 963

9 Ways to Fix Google Play Store Error 963

Google Play Store is the Android app store in which users can install apps, either for free or by buying. Users can install apps as their wish. The process is usually fast but some users report Google Play error 963, this error occurs during download and sometimes while updating, the error occurs because the smartphone cannot write the data to the storage, if you are wondering how to fix Play Store error 963, then you are at the right place. Keep reading to find out how to fix this Google Play Store error.

9 Ways to Fix Google Play Store Error 963

How to Fix Google Play Store Error 963

Before going through the solutions to fix Google Play Store not downloading apps issue, we have listed the possible reasons behind the issue below.

  • Problems with SD Card.
  • Unstable Internet Connection.
  • Corrupt Google Account.
  • Android Outdated.
  • Problems with HTC Lock screen App.
  • Problems with Network Settings.
  • Google Play Store Cache problems.

Note: Every Smartphone has the same settings in different UI, so all phones are not the same. Always ensure the correct settings are being modified on your device before attempting to change them. The steps provided in this article are from Moto G(8) Power Lite Stock Android 10 device.

Method 1: Switch to Stable Network Connection

Sometimes, a faulty internet connection can cause Google Play error 963. Make sure your internet is speedy and stable enough to download or update apps.

If you are connected to a Wi-Fi connection, make sure you are in the range of the Wi-Fi connection. If the Wi-Fi connection still does not work, then try changing the Wi-Fi to see if the connection is stable.

Method 2: Move Apps from SD card to Device’s Internal Memory

This method is applicable when you have installed apps on External storage as opposed to the internal storage, these can cause app update issues because the memory cards do not support large apps and cause a shortage of space when updating, so it is good to move the apps from the device external storage to internal storage.

1. Go to the Settings menu by tapping on the cog icon present on the Notification bar.

tap settings icon

2. Tap on Apps & notifications

tap on apps and notifications. Fix Google Play Store Error 963

3. Go to See all Apps.

Tap see all apps

4. Go to the specific app which causes Google Play error 963, and when inside tap on Move to Device Storage.

5. This will move the data to the internal storage and can prevent errors.

Also Read: Fix Parse Error on Input $ on Android

Method 3: Re-add Google Account

A Possible fix for Google Play error 963 is to remove and re-add the Google account you used to download an app.

1. Go to the Settings menu by swiping down from the Notification bar, tap on the cog icon to open it.

swip down the notification bar and tap settings icon

2. Now, go to Accounts.

tap Accounts option. Fix Google Play Store Error 963

3. Tap on Google and inside, the accounts you used to log in to the device will be available.

4. Tap on the account that you use to download Play Store apps.

tap on an account

5. Now, tap on REMOVE ACCOUNT, this will remove the account.

tap remove account

6. After, removing the account from your device, you need to re-add it, in the same screen tap on Add account.

tap on add account. Fix Google Play Store Error 963

7. Now, tap on Google, and you will be presented with a series of steps that you can use to log in to the Google Account using your Email Id and password.

tap on Google

Method 4: Re-insert SD Card

If you have installed the apps on Storage, that is if you have opted to install the apps on External storage then re-inserting the SD card may fix the problem.

1. Go to Settings by tapping on the cog icon present in the notification bar.

swip down the notification bar and tap settings icon

2. Go to the Storage menu to eject the SD card.

tap storage

3. Finally, tap on the Eject button to Unmount it.

tap on the eject button. Fix Google Play Store Error 963

4. Remove the SD card and re-insert it.

See if Google Play error 963 has been fixed.

Also Read: Fix Google Play Store Error Checking for Updates

Method 5: Update Android OS

Sometimes, an outdated version of Android can cause problems, due to this Android manufacturers frequently rolls out updates to fix issues like these, since each device has different methods and process to update the Android phone, visit our article at Manually update android to the latest version to learn about the detailed guide on Updating an Android device.

tap on Download and Install updates option. Fix Google Play Store Error 963

Method 6: Clear Google Play Store Cache

You can try clearing the data for Google Playstore if the play store error 963 occurs, this process is fast and simple, follow the steps below to clear the data of Google Playstore.

1. From the Home screen, swipe down and tap on the cog icon to open the Settings menu.

swip down the notification bar and tap settings icon

2. Tap on the Apps & notifications.

tap on apps and notifications. Fix Google Play Store Error 963

3. Click on SEE ALL APPS.

Tap see all apps

4. Now, search for the Google Play Store and tap on it.

tap on google playstore

5. Tap on Storage & cache to access data settings.

tap on storage and cache. Fix Google Play Store Error 963

6. Tap on CLEAR DATA and CLEAR CACHE.

tap on clear cache and clear data

Also Read: How to Fix Google Play Store Errors

Method 7: Uninstall Play Store Updates

An error with the current Google Play store version can cause play store error 963, for this issue users have reported that uninstalling the updates solved the issue as uninstalling them may revert the current version to the stock Google Play store Version. 

1. Swipe down on the notifications bar and tap on the cog icon to open the Settings menu. 

open the Settings menu. Fix Google Play Store Error 963  

2. Tap on Apps & notifications

Tap on Apps and notifications  

3. Now, Tap on App info

Tap on App info. Fix Google Play Store Error 963  

4. Search for the Google Playstore and tap on it. 

Search for the Google Playstore and tap on it  

5. Inside the menu, tap on Uninstall Updates to uninstall the updates for the Google Playstore app. 

tap on Uninstall Updates

6. Click on Ok in the confirmation box.

Click on Ok in the confirmation box

Note: Many HTC users frequently reported this issue, but they managed to eliminate this issue by just clearing the data of the HTC lock screen app.

1. Go to the Settings menu and open Applications.

2. Now, search for an application called HTC lock screen, and tap on it.

3. Tap on Force Stop and then tap on Uninstall Updates on the same screen.

Method 8: Reset Network Settings

If the google play store not downloading apps, then you can try resetting the network, this can be done by resetting the network settings.

1. Go to the Settings menu from the Notification bar.

tap on the cog icon from the notifications bar. Fix Google Play Store Error 963

2. Scroll down to System.

tap on system

3. Now, tap on Reset options.

tap reset options

4. Finally tap on Reset Wi-Fi, mobile & Bluetooth to reset the network.

tap reset wifi mobile and bluetooth

Also Read: Fix Play Store DF-DFERH-01 Error

Method 9: Perform Factory Reset

If none of the above methods worked for you, you can try Factory Reset your device to fix google play error 963.

Note: you may lose your data, make sure you have a backup.

1. Go to the Settings menu from the notifications bar.

tap on the cog icon from the notifications bar. Fix Google Play Store Error 963

2. Scroll down and click on System.

tap on system

3. In the next screen tap on Reset options.

tap reset options. Fix Google Play Store Error 963

4. Finally, tap on Erase all data (factory reset).

tap erase all data

Frequently Asked Questions (FAQs)

Q1. What causes the Google Play Store error 963?

Ans. It is caused due to the inability to write to the storage, you can re-insert the SD card and see if it fixes the issue.

Q2. What will happen If I clear data and clear the cache on Google PlayStore?

Ans. Clearing the cache may remove the temporary files that belong to Google Play and clearing data will clear all personal settings in Google Playstore, it is advisable to do this step if you face an error.

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We hope the above article on fix Google Play error 963 on Android was helpful and you were able to fix the problem on your device, please let us know which one of the methods worked for you and drop a comment about the article, Thanks!

Posted by

Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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