If you try to buy something using Google Pay but your payment is declined or simply Google Pay is not working then don’t worry as in this guide we will discuss how to fix the issue.
We all know technology is increasing day by day, and everything has become so advanced. Now almost all the tasks like paying bills, entertainment, watching the news, etc. are done online. With all this increasing technology, the method of making payments has also changed incredibly. Now instead of paying money in cash, people are turning towards digital methods or online mediums of making payment. Using these methods, people do not have to worry about carrying cash with them everywhere they go. They just have to carry their smartphone with them. These methods have made life very easy, especially for those who do not have the habit of carrying cash or who do not like to carry cash. One such application using which you can make payment digitally is Google Pay. It is the most used application nowadays.
Google Pay: Google Pay, initially known as the Tez or Android Pay, is a digital wallet platform and online payment system developed by Google to easily send and receive money with the help of UPI id or phone number. To use Google Pay to send or receive money, you have to add your bank account in the Google pay and set up a UPI pin and add your phone number linked to the bank account you have added. Later on, when you use Google Pay, just enter that pin to send money to someone. You can also send or receive money by entering the receiver’s number, enter the amount, and send money to the receiver. Similarly, by entering your number, anyone can send money to you.
But obviously, nothing goes smoothly. Sometimes, you may face some challenges or issues while using Google Pay. There can be various reasons behind the issue. But no matter what the reason is, there is always a way using which you can fix your issue. In the case of Google Pay, there are several ways which you can use to fix any of the problems associated with Google Pay. You just have to look for a way that can resolve your issue, and you can enjoy money transfer using MoneyGram or your favorite Google Pay.
- 11 Tips To Fix Google Pay Not Working Issue
- Method 1: Check your Phone Number
- Method 2: Recharge Your Number
- Method 3: Check Your Network Connection
- Method 4: Change your SIM slot
- Method 5: Check the Other Details
- Method 6: Clear the Google Pay Cache
- Method 7: Delete all the data from Google Pay
- Method 8: Update Google Pay
- Method 9: Ask Receiver to Add Bank Account
- Method 10: Contact Your Bank Customer Care
- Method 11: Contact Google Pay
11 Tips To Fix Google Pay Not Working Issue
Below are given different ways using which you can fix the Google Pay isn’t working issue:
Method 1: Check your Phone Number
Google Pay works by adding the phone number linked to your bank account. So, it is possible that Google Pay is not working because the number you have added is not correct, or it is not linked to your bank account. By checking the number you have added, your problem may be fixed. If the number is not correct, then change it, and you will be good to go.
To check the number added to your Google Pay account, follow the below steps:
1.Open Google Pay on your Andriod device.
2.Click on the three-dot icon available at the top right corner of the home screen.
3.A drop-down menu will pop up. Click on Settings from it.
4.Inside Settings, under the Account section, you will see the added Mobile number. Check it, if it is correct or if it is wrong, then change it by following the below steps.
5.Tap on the Mobile number. A new screen will open up.
6.Click on Change Mobile Number option.
7.Enter the new mobile number in the space provided and click on the next icon available at the top right corner of the screen.
8.You will receive an OTP. Enter the OTP.
9.Once your OTP will be verified, the newly added number will be reflected in your account.
After completing the above steps, now Google Pay may start working properly.
Method 2: Recharge Your Number
As we all know, Google Pay uses a mobile number to link the bank account to Google Pay. When you want to link your bank account to Google Pay or wish to change any information, a message is sent to the bank, and you will receive an OTP or confirmation message. But it cost money to send the message to your bank account. So, if you do not have sufficient balance in your SIM card, then your message will not be sent, and you will not be able to use Google Pay.
To fix this issue, you need to recharge your number and then use Google Pay. It may start working fine. If it still does not work, then it may be because of some network issues, if this is the case, then proceed with the next mentioned steps to resolve it.
Method 3: Check Your Network Connection
It is possible that Google Pay is not working because of the Network issue. By checking it, your problem may be resolved.
If you are using mobile data, then:
- Check if you have data balance remaining; if not, then you need to recharge your number.
- Check the signals of your phone. Whether you are getting a proper signal or not, if not, then switch to Wi-Fi or move to the place with better connectivity.
If you are using Wi-Fi then:
- First of all, check if the router is working or not.
- If not, then turn off the router and start it again.
After completing the above steps, Google Pay may start working fine, and your issue may be fixed.
Method 4: Change your SIM slot
This is a problem which people generally ignore as it does not seem to be a problem. The problem is the SIM slot in which you have placed the SIM whose number is linked to your bank account. The Google Pay account mobile number should be in the SIM 1 slot only. If it is in the second or any other slot, then it will definitely create a problem. So, by switching it to the SIM 1 slot, you may be able to fix Google Pay isn’t working issue.
Method 5: Check the Other Details
Sometimes people face the problem of verifying their bank account or the UPI account. They may face this problem because the information you have provided may not be correct. So, by checking the bank account details or UPI account, the problem may be fixed.
To check the bank account details or UPI account details follow the below steps:
1.Open Google Pay.
2.Click on the three-dot icon available at the top right corner and select Settings.
3.In Settings, under the Account section, you will see the Payment methods. Click on it.
4.Now under Payment methods, click on the added bank account.
5.A new screen will open that will contain all the details of your connected bank account. Make sure to check all the details are correct.
6.If the information is correct then proceed with the further methods but if the information is incorrect then you can correct it by clicking on the pen icon available next to your bank account details.
After correcting the details, see if you are able to fix Google Pay not working issue.
Method 6: Clear the Google Pay Cache
Whenever you run Google Pay, some data is stored in the cache, most of which is unnecessary. This unnecessary data gets corrupted easily due to which Google pay stop working properly, or this data stops Google pay from functioning smoothly. So, it is essential to clear this unnecessary cache data so that Google pay does not face any issue.
To clean cache data of Google Pay, follow the below steps:
1.Go to the settings of your Phone by clicking on the Settings icon.
2.Under Settings, scroll down & navigate to the Apps option. Under Apps section click on Manage apps option.
3.You will find a list of Installed apps. Look for the Google Pay app and click on it.
4.Inside Google Pay, click on the Clear data option at the bottom of the screen.
5.Click on the Clear cache option to clear all the cache data of Google Pay.
6.A confirmation pop up will appear. Click on the OK button to continue.
After completing the above steps, again try to run Google pay. It may work fine now.
Method 7: Delete all the data from Google Pay
By deleting all the data of Google Pay and by resetting the app settings, it may start working properly as this will erase all the app data, settings, etc.
To delete all the data and settings of Google Pay follow the below steps:
1.Go to the settings of your Phone by clicking on the Settings icon.
2.Under Settings, scroll down and reach to the Apps option. Under Apps section click on Manage apps option.
3.You will find a list of Installed apps. Click on the Google Pay app.
5.Inside Google Pay, click on the Clear data option.
6.A menu will open up. Click on Clear all data option to clear all the cache data of Google Pay.
7.A confirmation pop up will appear. Click on the OK button to continue.
After completing the above steps, again try to run Google pay. And this time the Google pay app might start working properly.
Method 8: Update Google Pay
Google Pay not working issue might be caused because of the outdated Google Pay application. If you have not updated Google Pay in a long time then the app might not work as expected and in order to fix the issue, you need to update the application.
To update Google Pay follow the below steps:
1.Go to the Play store app by clicking on its icon.
2.Click on the three lines icon available at the top left corner.
3.Click on My apps & games option from the menu.
4.List of all the installed apps will open up. Look for the Google Pay app and click on the Update button.
5.After the update is finished, restart your phone.
After completing the above steps, you may be able to fix Google Pay not working issue.
Method 9: Ask Receiver to Add Bank Account
It is possible that you are sending money, but the receiver is not receiving money. This problem may arise because the receiver has not linked his/her bank account with his/her Google Pay. So, ask him/her to link the bank account with Google Pay and then again try to send money. Now, the issue may be fixed.
Method 10: Contact Your Bank Customer Care
Some banks do not allow adding the bank account to Google Pay or restricting the account from adding into any payment wallet. So, by contacting the bank customer care, you will get to know the exact problem why your Google Pay is not working. If there is a bank account restriction issue, then you need to add an account of some other bank.
If there is some bank server error, then you cannot do anything. You just have to wait till the server is back online or functioning properly and try again after some time.
Method 11: Contact Google Pay
If nothing works out, you can take help from Google Pay itself. There is a ‘Help‘ option available in the app, you can use that to report your query, and it will be answered within 24 hours.
To use the Help option of Google Pay follows the below steps:
1.Open Google Pay then click on the three-dot icon available at the top right corner of the home screen.
2.A menu will open up. Click on Settings from it.
3.Under Settings, scroll down and look for the Information section under which you will find the Help & feedback option. Click on it.
4.Select the correct option to get help or if you can’t find any option matching your query then directly click on the Contact button.
5.Google Pay will respond to your query within 24 hours.
Hopefully, using any of the above methods/tips you will be able to Fix Google Pay isn’t working issue on your Andriod device. But if you still have any queries then don’t worry just mention them in the comment’s section and we will get back to you.