Fix Discord Keeps Crashing

Fix Discord Keeps Crashing

Discord is an application primarily developed for gamers to communicate with each other during their games. The VoIP service in Discord is used by almost all players nowadays, but many users complain that the Discord freezes. If you are also facing Discord video keeps freezing problem in your PC then, do not worry. We bring to you a perfect guide that will teach you how to fix Discord keeps crashing issue. So, continue reading!

Fix Discord Keeps Crashing

How to Fix Discord Keeps Crashing

When you play a game and use Discord to communicate with your friends and suddenly Discord keeps crashing, then you will be annoyed. This problem may also arise even when you stream and Discord video keeps freezing. There may be various reasons for this problem. Below are some root causes of this issue.

  • Update issues
  • Corrupt cache files
  • Outdated drivers
  • Storage issues
  • Misconfigured settings
  • Corrupt system files
  • Outdated Discord version

The most common solution to Discord keeps crashing problem is to force shut down the application via Task Manager. However, if the issue persists after you reopen Discord again then, we have given all the possible methods to fix the issue below. So, follow these methods step by step and solve the problem. 

Preliminary Checks

Perform the given preliminary checks before trying the troubleshooting methods.

  • Check your internet: You may need stable network connectivity, especially if you live to stream your video. Ensure your internet connectivity by running a speed test. Before running a speed test, pause all the updates, downloads in progress, and disconnect other devices. You can use SpeakEasy or SpeedTest.net to run a speed test.
  • Check for Server Outage: When something goes wrong in Discord, you first have to analyze if there is any server-side issue. Follow the steps to check the server status in Discord.

1. Go to the Discord Status page.

2. Verify if you have the All Systems Operational message in the main window as depicted. This means there are no server maintenance or configuration activities from Discord.

Discord server status. Fix Discord Keeps Crashing or video freezing

Method 1: Reboot PC

Restarting your PC is a simple troubleshooting method to resolve all the technical glitches. So, before going to the advanced troubleshooting methods, follow these steps to reboot your PC to fix Discord keeps crashing issue.

1. Navigate to the Start menu.

2. Now, select the power icon.

Note: In Windows 10, the Power icon is found at the bottom. Whereas in Windows 8, the Power icon is located at the top.

3. Several options like SleepShut down, and Restart will be displayed. Here, click on Restart.

Several options like sleep, shut down, and restart will be displayed. Here, click on Restart.

Method 2: Run Discord as an Administrator

You need administrative privileges to access a few files and services in Discord. If you do not have the required administrative rights, you might face Discord keeps crashing issue. Here are the steps to run Discord as administrator.

1. Click Show hidden icons in the Taskbar.

Click Show hidden icons in the system tray. Fix Discord Keeps Crashing or video freezing

2. Here, right-click on the Discord icon.

right-click on the Discord icon. Fix Discord Keeps Crashing

3. Select the Quit Discord option.

Select Quit Discord

4. Then press the Windows key, type discord, and click on Run as administrator.

open Discord app as administrator. Fix Discord Keeps Crashing or video freezing

Method 3: Remove Background Processes

If you face Discord keeps crashing issue, then plenty of applications may run in the background. This will increase the CPU and memory space, thereby affecting the performance of the PC. Follow the below-mentioned steps to close the background tasks.

1. Launch Task Manager, press the Ctrl + Shift + Esc keys at the same time.

2. Locate and select the unwanted background processes using high Memory.

3. Then, click End task, as shown highlighted.

select a process and click on End task in Task Manager. Fix Discord Keeps Crashing

Also Read: Fix Discord Go Live Not Appearing

Method 4: Delete Discord Cache Files

Temporary and corrupt Discord cache files could cause Discord keeps crashing problems. So clear all the Discord files in Cache and Local Storage folders to fix the issue. Follow these steps to do so.

1. Click on Start, type %AppData%\discord, and hit the Enter key.

open discord appdata folder. Fix Discord Keeps Crashing or video freezing

2. Right-click on the Cache folder and select Delete.

Right click on the Cache folder and select Delete

3. Similarly, delete the Local Storage folder.

delete the Local Storage folder. Fix Discord Keeps Crashing

4. Finally, restart the system.

Now, you have successfully deleted corrupt cache files of Discord from your PC. Check if Discord keeps crashing issue persists or not.

Method 5: Turn Off Compatibility Mode

If Discord is made to run in compatibility mode, then you might face Discord video keeps freezing issue. This is because the program will run on older versions of the software. So, to ensure that Discord runs smoothly in your latest Windows OS turn Off compatibility mode from the given steps.

1. Go to the file location of Discord in File Explorer.

2. Then, right-click on the Discord app and choose Properties, as depicted below.

Then, right click on the Discord app and choose Properties. Fix Discord Keeps Crashing or video freezing

3. Switch to the Compatibility tab.

Click on the Compatibility tab

4. Uncheck the Run this program in compatibility mode for option.

Disable Run this program in compatibility mode for option. Fix Discord Keeps Crashing

5. Click Apply and then OK to save these changes.

Also Read: Fix Discord Notifications Not Working

Method 6: Turn Off Hardware Acceleration

Turning off the hardware acceleration feature would help you to fix Discord keeps crashing issue. Follow the below-mentioned steps to do so.

1. Press Windows Key and type Discord, click on Open.

Press Windows Key and type Discord, click on Open in the right pane. Fix Discord Keeps Crashing or video freezing

2. Click on the Settings icon in the left pane.

launch Discord and click on Settings icon

3. Go to the Advanced tab and switch Off the toggle for Hardware acceleration, as depicted below.

Toggle off Hardware Acceleration which will prompt window for confirmation. Fix Discord Keeps Crashing or video freezing

4. Click Okay in the Change Hardware Acceleration window.

Turn off Hardware Acceleration. Fix Discord Keeps Crashing

Method 7: Disable Push to Talk Feature

You can also disable the push to talk feature to fix Discord video keeps freezing issue by following the given steps.

1. Press Windows + Q keys together to open Windows Search bar.

2. Type Discord and click Open in the right pane.

Type Discord and click Open on right pane. Fix Discord Keeps Crashing or video freezing

3. Click the Gear symbol at the bottom on the left pane to open Settings, as shown.

Click the Gear symbol at the bottom on the left pane to open User settings.

4. Under the APP SETTINGS section in the left pane, click the Voice & Video tab.

Under the APP SETTINGS section on the left pane, click the Voice and Video tab. Fix Discord Keeps Crashing or video freezing

5. Here, switch from Push to Talk feature to Voice Activity under INPUT MODE as shown.

switch from Push to Talk feature to Voice Activity under INPUT MODE

Now, check if you have fixed the issue.

Also Read: How to Use Push to Talk on Discord

Method 8: Turn Off Advanced Voice Activity

The old and default settings will not work correctly when a feature Advanced Voice Activity is enabled in Discord. Try disabling this feature to fix Discord keeps crashing issue as instructed below.

1. Launch Discord and go to User Settings > Voice & Video menu.

select the Voice and Video option

2. Now, scroll down to the Advanced Voice Activity option and switch Off the toggle.

Now, scroll down the right screen until you see the Advanced Voice Activity section

Note: If the option to turn off Advanced Voice Activity is greyed out then follow the given steps:

1. Scroll up the same pane, set the INPUT MODE to Voice Activity.

2. Then, turn On the toggle for the Automatically determine input sensitivity option.

turn on Automatically determine input sensitivity option. Fix Discord Keeps Crashing or video freezing

Now, you can turn off Advanced Voice Activity as instructed above.

Method 9: Disable Quality of Service High Packet Priority

The Quality of Service High Packet Priority setting in Discord might interfere with some default settings of your PC. Hence, you may face Discord keeps crashing issue. To resolve it, disable the Quality of Service High Packet Priority setting in Discord by following the below-mentioned steps.

1. Open the Discord app and navigate to User Settings.

User Settings in Discord. Fix Discord Keeps Crashing or video freezing

2. Now, in the left pane, click on Voice & Video under APP SETTINGS as shown.

click on Voice and Video under APP SETTINGS. Fix Discord Keeps Crashing

3. Now, under the QUALITY OF SERVICE section, toggle off the Enable Quality of Service High Packet Priority option as depicted.

Now, under the QUALITY OF SERVICE tab, toggle off the Enable Quality of Service High Packet Priority feature

Also Read: How to Delete Discord

Method 10: Delete Keybinds

You might have created a few keybinds for your convenience. These keybinds might have worked properly on the previous version but may led to a few issues afterwards. Follow the below instructions to delete keybinds to fix Discord video keeps freezing problem.

1. Launch the Discord app and click on Settings icon as shown.

launch Discord and click on Settings icon

2. Go to the Keybinds tab in the left pane.

Go to Keybinds tab on the left pane. Fix Discord Keeps Crashing

3. Choose one. A list will emerge, with a red cross icon next to each keybind. Click the red cross symbol to remove the key bind, as illustrated below.

Look for keybinds and choose one. A list will emerge, with a red cross next to each keybind. Click the red cross symbol to remove the key bind.

4. Repeat the same for each and restart your PC.

Method 11: Enable Legacy Mode

Sometimes, you may face Discord keeps crashing problem in the Standard mode. To resolve this issue, you can switch to the legacy mode by following the below steps.

1. Open Discord and go to User Settings > Voice & Video menu.

2. Scroll down to the AUDIO SUBSYSTEM section.

3. Here, select the Legacy option from the dropdown menu.

select Legacy in the dropdown menu. Fix Discord Keeps Crashing or video freezing

4. Click on the Okay button in the Change Audio Subsystem confirmation prompt.

Click Okay in the pop up

Now, check if the issue is resolved.

Method 12: Repair System Files

Windows 10 users can automatically scan and repair their system files by running System File Checker. In addition, it is a built-in tool that lets the user delete files and fix Discord keeps crashing problem. Then, follow the below-mentioned steps to run SFC and DISM scans.

1. Hit the Windows key, type Command Prompt and click on Run as administrator.

Open Start menu, type Command Prompt and click on Run as administrator on the right pane.

2. Click on Yes in the User Account Control prompt.

3. Type the command: sfc /scannow and press Enter key to run the System File Checker scan.

Type the below command line and hit Enter to execute it. Fix Discord Keeps Crashing or video freezing

Note: A system scan will be initiated and it will take a couple of minutes to finish. Meanwhile, you can continue performing other activities but be mindful of not accidentally closing the window.

After completing the scan, it will show either of these messages:

  • Windows Resource Protection did not find any integrity violations.
  • Windows Resource Protection could not perform the requested operation.
  • Windows Resource Protection found corrupt files and successfully repaired them.
  • Windows Resource Protection found corrupt files but was unable to fix some of them.

4. Once the scan is finished, restart your PC.

5. Again, launch Command Prompt as administrator and execute the given commands one after the other:

dism.exe /Online /cleanup-image /scanhealth
dism.exe /Online /cleanup-image /restorehealth
dism.exe /Online /cleanup-image /startcomponentcleanup

Note: You must have a working internet connection to execute DISM commands properly.

scan health command in Command Prompt. Fix Discord Keeps Crashing or video freezing

Also Read: Discord Commands List

Method 13: Update or Rollback Display Drivers

Outdated or incompatible display drivers may trigger Discord keeps crashing issues. Update or roll back video drivers to enable driver cards to be compatible with the Operating System from the steps given below.

Option 1: Update Driver

Update your display driver to fix Discord video keeps freezing issue by following the given steps.

1. Hit the Windows key, type device manager, and click on Open.

Start search results for Device Manager. Fix Discord Keeps Crashing or video freezing

2. Click on the arrow next to Display adapters to expand it.

Click on the arrow next to Display adapters to expand. Fix Discord Keeps Crashing

3. Right-click on your graphics driver (e.g. NVIDIA GeForce driver) and select Update driver, as shown.

right click on NVIDIA GeForce 940MX and select Update driver, as shown

4. Now, click on Search automatically for drivers to find and install drivers automatically.

Now select Search automatically for drivers. Fix Discord Keeps Crashing

5A. Wait for the drivers to be updated to the latest version. Then, Restart your PC.

5B. If they are already in an updated stage, the following screen displays with the message: The best drivers for your device are already installed. Click on the Close button to exit the window.

If they are already in an updated stage, the following screen displays

Option 2: RollBack Driver Updates

If Discord keeps crashing issue arises after an update then, try to roll back the driver updates to fix your Discord video keeps freezing issue as shown below.

1. Navigate to Device Manager > Display Adapters as shown in the above method.

2. Right-click on your display driver (e.g. NVIDIA GeForce driver) and select Properties, as illustrated below.

Right click on NVIDIA GeForce 940MX and select Properties

3. Switch to the Driver tab and click Roll Back Driver, as shown.

Note: If the option to Roll Back Driver is greyed out, then it indicates that your Windows PC does not have the pre-installed driver files or tit has never been updated. In this case, try alternative methods discussed in this article.

Switch to the Driver tab and select Roll Back Driver, as shown. Fix Discord Keeps Crashing

4. Provide a Reason for Why are you rolling back? in the Driver Package rollback window. Then, click the Yes button, shown highlighted.

give reason to roll back drivers and click Yes in driver package rollback window

5. Now, restart your system to make the rollback effective.

Method 14: Update Windows

Outdated Windows OS can also cause Discord keeps crashing problem. So, to optimize your OS try updating Windows as shown in the steps below.

1. Press Windows + I keys simultaneously to launch Settings.

2. Click on the Update & Security tile, as shown.

Update and Security

3. In the Windows Update tab, click on Check for updates button.

Click on Check for updates button. Fix Discord Keeps Crashing or video freezing

4A. If a new update is available, then click Install Now and follow the instructions to update.

Click on install now to download the available updates

4B. Otherwise, if the Windows is up-to-date, then it will show You’re up to date message.

windows update you're up to date message. Fix Discord Keeps Crashing or video freezing

Also Read: Discord Overlay Not Working? 10 Ways to fix it!

Method 15: Update Discord

If you face Discord keeps crashing issue, your Discord app may be outdated. So, update your Discord app to fix the issues. Read our article on How to Update Discord.

Method 16: Reinstall Discord

If none of the methods have helped you, then try to reinstall Discord if possible. All the settings and configurational setup will be refreshed when you reinstall Discord, and hence there are more chances that you would attain a fix for Discord keeps crashing problem. Follow these steps to reinstall Discord.

1. Press Windows + I keys together to open Windows Settings.

2. Click on Apps from the given tiles

Click on Apps from the given tiles

3. In the Apps & features tab, locate and click Discord. Then, click on Uninstall button.

In the Apps and features tab, locate and click Discord and click on Uninstall button to uninstall the application.

4. Follow the directions displayed on the screen to complete the uninstallation.

5. Then, press Windows + E keys simultaneously to open File Manager.

6. Navigate to the following path from the address bar.

C:\Users\USERNAME\AppData\Local.

go to Discord appdata local folder. Fix Discord Keeps Crashing or video freezing

7. Right-click on Discord and select the Delete option.

Right-click on Discord and select Delete

8. Now go to the Discord website and click on Download for Windows button.

Now go to Discord website and click on Download for Windows button. Fix Discord Keeps Crashing or video freezing

9. Open the downloaded DiscordSetup.exe file and install the program.

run discord app setup

10. It will automatically update itself every time you launch the app as well.

Now, double-click on DiscordSetup in My Downloads. Fix Discord Keeps Crashing

Method 17: Contact Discord Support

As a last resort to fix Discord video keeps freezing issue you should Submit a request to Discord Support. The support team will see and analyze your issue and provide the corresponding solutions.

submit a request to the Discord support. Fix Discord Keeps Crashing or video freezing

Recommended:

We hope that this guide was helpful and you could fix Discord keeps crashing issue. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.

Posted by
Elon Decker

Elon is a tech writer at TechCult. He's been writing how-to guides for about 6 years now and has covered many topics. He loves to cover topics related to Windows, Android, and the latest tricks and tips.

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