Home » Can’t Connect To WhatsApp Web? Fix WhatsApp Web Not Working!

Can’t Connect To WhatsApp Web? Fix WhatsApp Web Not Working!

Fix WhatsApp Web Not Working: In this digital world, you all are provided with different applications that allow you to communicate with each other, share videos, pictures, etc. And that too with just a click of a button and it doesn’t even matter how far you’re from each other. Once such application, which allows you to communicate with your friends & family is WhatsApp. You can download it from google play store on your phone and create your account and start using it. It is very easy to use and a very convenient app.

WhatsApp has made conversing and sharing of images, videos, documents, etc. more easy and convenient by releasing its computer-based extension for their users. WhatsApp Web is the extension which you can use on your PC without installing. It allows you to send & receive messages from your PC & from your phone. This happens because when you log in on WhatsApp web both the devices i.e. your PC and mobile get synced.

All the messages whether you send or receive will be shown on both the devices, in short, all the activity which will be happening on WhatsApp web & on your phone will appear on both the devices as they are synced with each other. This saves a lot of time of the user as while working on your PC you can simultaneously send or receive messages on your PC without the need of picking up your phone. You can simply open the WhatsApp web on your computer and start talking to anyone in your contacts.

Can't Connect To WhatsApp Web Fix WhatsApp Web Not Working

But sometimes the connection between phone and PC doesn’t work and you won’t be able to access WhatsApp Web on your PC. The problem is that WhatsApp on mobile and WhatsApp Web isn’t able to sync, therefore the connection is lost and you would see some kind of error to notify you that WhatsWeb is not working. There are several other reasons as to why you’re not able to use WhatsApp web on your PC which we will discuss in this guide.

Reasons Why You Can’t Connect To WhatsApp Web?

There are several reasons why WhatsApp web is not working as it is expected to be and some of them are given below:

  • If you do not clear the cookies of your browser regularly or failed to clear them, this may cause the browser to function abnormally and this can be the same reason for the browser not allowing WhatsApp web to run properly.
  • While running WhatsApp Web, it is important that both your phone and PC should be connected to the Internet. If any one of the devices fails to connect to the Internet or there is poor quality internet connection then WhatsApp web may not run or work properly.
  • There is a possibility that the web browser using which you are using to run WhatsApp is causing an issue especially when your browser is outdated or has not been updated in a while.

Fix WhatsApp Web Not Working

If your WhatsApp web is not working properly then you need to worry as there are several solutions by which you can solve your problem of can’t connect to WhatsApp Web.

Method 1 – Check if WhatsApp is down?

Sometimes, the problem is that WhatsApp web client’s server is down due to which it is not able to work properly. You can check if WhatsApp web client server is down or not using the downdetector website.

To check for WhatsApp status using the  downdetector website follow the below steps:

1.Open downdetector.com using any browser and the below page will open up.

Open website downdetector.com using any browser

2.Scroll down and look for WhatsApp icon.

Scroll down and look for WhatsApp icon

3.Click on WhatsApp icon.

4.Below page will open up which will show if there is any problem with your WhatsApp or not.

Check if WhatsApp is down | Fix WhatsApp Web Not Working

5.Here it shows No problem at WhatsApp.

Note: If it will show there is a problem then you need to wait until the WhatsApp is back again i.e. the problem is solved.

Method 2 – Check Browser Compatibility

To run WhatsApp web it is important to keep in notice that your browser and WhatsApp web should be compatible with each other. So, if your WhatsApp web is not working you should first look for your browser specifications. Google Chrome, Firefox, Opera, Edge are some browsers that WhatsApp web is compatible with, while Vivaldi, Internet Explorer are some browsers that are not compatible with WhatsApp web. So, the users who are trying to run WhatsApp using a browser which is not compatible need to install WhatsApp compatible alternative.

Check Browser Compatibility | Fix Can't Connect To WhatsApp Web

Method 3 – Check for Browser Updates

Even if you’re using WhatsApp web compatible browser then also there is a chance that your WhatsApp web will not work properly as WhatsApp does not support all versions of the Compatible browsers. So if you’re using outdated browser then you need to update your browser to the latest version.

1.Open Google Chrome browser and click on three dot icon available at the top right corner.

Click on three dots icon available at the top right corner

2.Click on the Help button.

Click on Help button from Chrome Menu

3.Under Help, click on About Google Chrome.

Under Help button, click on About Google Chrome

4.Below page will open up which will show you the current version of Chrome.

Page will open and show the update status of Chrome

5.If your browser is outdated then Chrome will start downloading the latest update for your browser.

Any update available, Google Chrome will start updating | Fix Can't Connect To WhatsApp Web

6.Once Chrome finished installing the update you will need to click on Relaunch button to restart the browser.

After Chrome finishes downloading & installing the updates, click on Relaunch button

Method 4 – Clear Browser Cookies

If you can’t connect to WhatsApp web then you need to check your browser cookies as sometimes browsers cache & cookies can interrupt the connection. So you just need to delete the browser cookies and cache:

1.Open Google Chrome browser and click on three dot icon available at the top right corner.

Click on three dots icon available at the top right corner

2.Click on More Tools option.

Click on More Tools option from the Chrome menu

3.Under More tools, click on Clear browsing data.

Under More tools, click on Clear browsing data

4.Below dialog box will open up.

A box will open up of clear browsing data | Fix WhatsApp Web Not Working

5.Checkmark the box next to Cookies and other site data if it is not already checked.

6.Then click on Clear data button and all your cookies and other site data will be cleared. Now see if you’re able Fix Can’t Connect To WhatsApp Web issue.

Method 5 – Reset Web Browser

If your Web Apps are not working properly then the browser reset option can be used to solve various issues related to the Browser. The Reset options will bring back the default browser settings and will delete all your preferences, will erase all cookies, cache, and other browsing data, passwords, autofill, etc. In short, any changes made to the browser will be reverted, it will be like a fresh installation, so make sure you understand this before proceeding forward.

1.Open Google Chrome browser and click on three dot icon available at the top right corner.

Click on three dots icon available at the top right corner

2.Click on the Settings from Chrome menu.

Click on the Settings button

3.Scroll down till you reach the Advanced link, click on it to show Advanced options. 

Scroll down then click on the Advanced link at the bottom of the page

4.Once you click on the Advanced link, the below page will open up.

Tags will open up under Advance

5.Scroll down and navigate to the bottom of the page where you will see the Reset and clean up section.

Navigate to Reset and clean up section under Chrome Advance settings | Fix  WhatsApp Web Not Working

6.Under Reset and clean up option click on Restore settings to their original defaults. Below dialog box will appear.

Under Reset and clean up option click on Restore settings | Fix Can't Connect To WhatsApp Web

7.Click on the Reset settings button.

8.This would open a pop window again asking if you want to Reset, so click on Reset to continue.

This would open a pop window again asking if you want to Reset, so click on Reset to continue

After completing the above steps, your browser will restore to its original default settings.

Method 6 – Disable VPN Software

If you’re using any VPN software then it may cause connectivity issue and your Whatsapp Web will not able to work properly. So you need to either disable VPN or uninstall it completely before running WhatsApp web.

Disable VPN Software | Fix Can't Connect To WhatsApp Web

To disconnect the VPN software follow the below steps:

1.Right-click on the VPN software icon.

2.Click on the Disconnect option.

3.Your software may provide further options to disconnect VPN. Follow them and your VPN will be disconnected.

Method 7 – Resolve the Internet connectivity issue

Sometimes users need to resolve Internet connectivity issues on phones as well as PCs to fix WhatsApp Web Not Working issue.

Resolve Internet connectivity issues of phone

To resolve Internet connectivity issue on phone first, try to turn on the Airplane mode then again turn it off on your phone. To do so follow the below steps:

1.Go to Phone settings.

2.You will see more option there. Click on it. The page below will open up.

Click on more option phone settings

3.Toggle ON the Aeroplane mode button and keep it ON for more than a minute.

Toggle on the Aeroplane mode button | Fix WhatsApp Web Not Working

4.Now turn off the toggle for VPN.

Resolve Internet connectivity issues on PC

To resolve Internet connectivity issue on PCs, run Network or Internet Troubleshooter. To run the Internet connection Troubleshooter follow the below steps:

1.Open Troubleshoot by searching for it using the search bar and hit the Enter button on the keyboard.

Open Troubleshoot by searching for it using search bar

2.Now under Troubleshoot click on Internet Connections.

Click on Internet Connections

3.Click on Run the troubleshooter button under Internet Connection.

Click on Run the troubleshooter | Fix WhatsApp Web Not Working

4.Below dialog box will appear showing Detecting problems.

Dialog box will appear showing Detecting problems

5.On the next screen, you see two options. Make sure to click on Help me connect to a specific web page.

From the two options , Click on Help me connect to a specific web page

6.Enter the WhatsApp web URL in the given text box: https://web.whatsapp.com/

Enter the WhatsApp web URL in the given text box | Fix Can't Connect To WhatsApp Web

7.Click on Next button.

8.Then the troubleshooter will provide you some fixes to solve your can’t connect to WhatsApp Web problem.

Method 8 – Zoom in to WhatsApp Web page to scan the QR code

To run the WhatsApp on PC, you need to scan the QR code from your WhatsApp web into your WhatsApp app on your Phone. A low-resolution phone camera does not capture the QR code properly & clearly. So, to ensure the phone will capture QR code clearly, zoom in the WhatsApp web page.

1.Open the WhatsApp web page.

Open the WhatsApp web page | Fix Can't Connect To WhatsApp Web

2.Zoom in on the web page by pressing the Ctrl and + key together.

Press Ctrl and + key together to Zoom in | Fix WhatsApp Web Not Working

Your QR code will be zoomed in. Now again try to scan the QR code and you may be able to fix WhatsApp Web Not Working issue.

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I hope this article was helpful and you can now easily Fix Can’t Connect To WhatsApp Web and WhatsApp Web Not Working issue, but if you still have any questions regarding this tutorial then feel free to ask them in the comment’s section.

nv-author-image

Aditya Farrad

Aditya is a self-motivated information technology professional and has been a technology writer for the last 7 years. He covers Internet services, mobile, Windows, software, and How-to guides.

4 thoughts on “Can’t Connect To WhatsApp Web? Fix WhatsApp Web Not Working!”

  1. Hi,

    I have tried all the steps above to no avail!!!!

    I h using whatsapp business it randomly stopped working a couple of weeks ago. I have deleted the app for normal whatsapp..

    Please can you email me if you have any resolutions for me?

    Thanks a lot

  2. Hi I’ve tried all these steps and nothing worked. I tried using this other app I found called BiP Messenger and it seems to be giving the same connection issues. HELP !! 🙁

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