How to Fix Snapchat Video Call Not Working

Snapchat video calls have become a great feature to interact in real-time with our friends. But technical glitches can suddenly leave you staring at a frozen screen or a failed connection. Then the video feature is not working, it can hold you back from enjoying features like filters and effects over call on Snapchat. But don’t worry, we have brought various fixes to resolve this annoying error. Let’s get over this technical hiccup quickly!

How to Fix Snapchat Video Call Not Working

Whether it’s a camera permission or settings issue, check out these fixes to ensure you don’t have a problem using Snapchat. Make sure you have a stable internet connection and your app is updated.

Method 1: Remove Unauthorized Apps and Plugins

Many users are known to use some third-party Snapchat plug-ins or apps to check their friend lists or views. These unauthorized apps need to jailbreak your smartphone, causing privacy issues with Snapchat and locking your account for not abiding by its policy. Therefore, before attempting to log back in, you must fully delete any third-party apps or plug-ins that you are using to access Snapchat on your iPhone or Android device.

Method 2: Allow App Permissions

If your video call is not loading or working on Snapchat, chances are they don’t have camera access or are connected to Bluetooth. Therefore, give the right permissions and disconnect from any external devices.

Option 1: Via iPhone

Here’s how you can do so from an iOS device:

1. Open Settings.
2. Swipe down and tap on Snapchat.
3. Turn the toggle on for Camera and other necessary permissions.
4. Open Snapchat.

This way your problem should be solved.

Option 2: Via Android

Similarly, follow the steps mentioned below to do the same from your Android smartphone:

Note: Not all Android devices have the same interface since they vary from manufacturer to manufacturer. Hence, ensure the correct settings have been selected according to your device’s language. 

1. Open Settings and tap on Apps.
2. Swipe down and select Snapchat.
3. Tap on Permissions under Privacy.
4. Then, select Camera.
5. Tap on Allow under Phone access for this app.
6. Open Snapchat.

Now your sound should start working. 

Method 3: Clear Cache

Lastly, you can also clear overtime Snapchat app storage.

Option 1: Via Snapchat Settings

Users can directly clear out the overtime collected cache from the Snapchat app:

1. Open Snapchat and tap on your profile at the top left corner
2. Tap on the settings icon.
3. Swipe down and tap on Clear data under PRIVACY CONTROLS.
4. Then, select Clear Cache.
5. Now, tap on Clear.
6. Re-open Snapchat.

Now your issue should be fixed.

Option 2: Via Android

You can do the same from your device settings if you use an Android Smartphone:

Note: Not all Android devices have the same interface since they vary from manufacturer to manufacturer. Hence, ensure the correct settings have been selected according to your device’s language. 

1. Open Settings and tap on App.
2. Swipe down and select Snapchat.
3. Tap on Storage.
4. Then, select Clear Cache.
5. Restart your phone.

Now you should be able to use the app without any trouble.

Option 3: Via iPhone

If you’re wondering why video call not showing me on Snapchat on iPhone, offload old data: Here’s how:

1. Open Settings and tap on General.
2. Swipe down and tap on the iPhone Storage.
3. Select Snapchat.
4. Then, tap on Offload App.
5. Select Offload App from the confirmation prompt.
6. Open App Store and search for Snapchat.
7. Tap on Get to install the app.

This way you will be able to fix any slow processes on Snapchat.

Also Read: How to See Snapchat Conversation History

Now that you have seen fixes for Snapchat video call not working, we hope your doubts are cleared with the methods shown in this guide. Keep visiting TechCult to know the latest tech walkarounds. If you have any queries or suggestions, do reach out to us in the comment section.