Home ยป Gaming

7 Ways to Fix Uplay has Detected an Unrecoverable Error and Must Shutdown

Recover from the unrecoverable error that may thwart your gaming ambition!

Uplay stands as a gateway to a vast array of thrilling titles from Ubisoft. However, amid the excitement, sometimes technical errors impede the journey and bring the gaming platform to its knees. Today, we will address the issue of the unrecoverable error detected in Uplay, what does it mean, and how to fix it. Let’s overcome the unwanted glitch!

Fix Uplay has Detected an Unrecoverable Error

How to Fix Uplay Detected Unrecoverable Error

Usually, users have reported noticing the app crash after the release of a new update of Ubisoft Connect or Uplay. The error message Uplay has detected an unrecoverable error and must shutdown indicates a critical failure within the client that prevents it from functioning properly. Read more to find out how to resolve it.

Quick Answer

To fix the error in Uplay, restart the client or the game you’re trying to launch through Uplay. If it does not help, fix the internet connectivity and delete the Ubisoft Game Launcher folder.

1. Launch the Run dialog box, type appdata in the text field and press Enter.

2. Open the Local folder and delete the Ubisoft Game Launcher folder from it.

3. Now right-click on the Uplay icon in the desktop, followed by Run as administrator.

What Causes the Unrecoverable Error in Uplay

Multiple factors contribute to it, such as:

  • Outdated Ubisoft Connect
  • Slow or Unstable Internet
  • Interruptions caused by Windows Firewall
  • Corrupt hosts file
  • Corrupt game launcher files or game cache

Now that we are aware of the reasons that cause the error, let’s go through the methods that will help you get rid of it.

Method 1- Restart Uplay on Device

Let’s start with the basics. Although the message shows as an unrecoverable error, it’s no harm in trying to simply restart the game once. This potentially fixes any interruptions caused to the program when it was launched initially.

Method 2: Clear Uplay Local Cache

Uplay stores configurations temporarily on the system which are retrieved and used by the app whenever Uplay is launched. However,occasionally, the cache might get corrupt. So, let’s delete the cache data.

1. Press Windows key + R to launch the Run dialog box.

2. In the text file, type appdata and press Enter.

Type appdata in the text field and press Enter.

3. Open the Roaming folder and right-click on the Ubisoft folder followed by the Delete icon.

Open the Roaming folder and right-click on the Ubisoft folder followed by the Delete icon. | uplay has detected an unrecoverable error

Method 3: Fix Internet Connectivity  

Uplay requires a more reliable, stable, and most importantly faster internet connection. In case your device is connected to a weaker internet source or there are stability issues in the network, it could trigger and detect unrecoverable error in Uplay. We suggest you improve the internet. You can refer to our guide on How to Increase Internet Speed in Windows 11.

Download settings in Deliveery optimization advanced options.

Method 4: Delete Ubisoft Game Launcher Folder

Corrupt data is one of the major issues that cause errors in the proper functioning of programs. There is a possibility that files in the Ubisoft Game Launcher folder might have become corrupt. Deleting them could help fix the issue.

1. Press the Windows key + R to launch the Run dialog box.

2. Type appdata in the text field and press Enter.

3. Click and open the Local folder.

4. Right-click on the Ubisoft Game Launcher folder and click on the Delete icon.

Right-click on the Ubisoft Game Launcher folder and click on the Delete icon. | uplay has detected an unrecoverable error

5. Close the AppData folder and navigate to the desktop.

6. Right-click on the Uplay icon and select Run as administrator from the menu.

Running Uplay with administrative permissions will make sure it does not face disruptions and errors while running.

Also Read: Is Green Man Gaming Legit?

Method 5: Reset your Hosts File

The Hosts file maps host names to IP addresses, allowing the system to resolve domain names locally without querying a DNS server. For certain reasons, if you have edited the Hosts file, or in any case if it has been tampered with, this could be why an unrecoverable error has been detected by Uplay. Follow the steps mentioned below to reset it to default settings:

1. Press Windows key + R to launch the Run dialog box.

2. Type C:\Windows\System32\drivers\etc in the text field and click on OK.

Type CWindowsSystem32driversetc in the text field and click on OK.

Note: You will be able to see the hosts file now. If not, you need to enable the visibility settings for Hidden Items. For this, click on View at the top, followed by Show, and then select Hidden Items.

3. Right-click on hosts and select Properties from the context menu.

4. Move to the Security tab and click on Advanced at the bottom.

Move to the Security tab and click on Advanced at the bottom. | uplay has detected an unrecoverable error

5. Now we need to change the Owner of the key. Click on Change next to Owner.

Click on Change next to Owner.

6. Now, either click on Advanced or type your user account in the text field under Enter the object name to select and click on OK.

either click on Advanced or type your user account in the text field under Enter the object name to select and click on OK. | uplay has detected an unrecoverable error

7. Once you have ownership of the hosts’ file, right-click on it, followed by Rename icon.

Once you have ownership of the hosts' file, right-click on it, followed by rename icon.

8. Rename it to hosts.old and save.

Now you need to create new host file in the same folder. For this:

9. Open Notepad and let the file be blank.

10. Click on File at the top-left corner and select Save as from the dropdown menu.

Click on File at the top-left corner and select Save as from the dropdown menu.

11. To save the file, follow the path: C: Windows > System32 > drivers > etc.

12. Enter the File name as hosts and Save as type is Text documents (“.txt.).

Enter the File name as hosts and make sure the Save as type is Text documents (.txt.). | uplay has detected an unrecoverable error

Check if the error Uplay has detected an unrecoverable error and must shutdown is fixed. 

Also Read: How to Get Steam Points for Free

Method 6: Disable Windows Firewall (If Applicable)

Although Windows Firewall is important to ensure security of the device from any form of malware, sometimes it doesn’t allow network traffic between the device and Uplay. This might ultimately lead to Uplay has detected an unrecoverable error. Follow our guide on How to Disable Windows 11 Firewall.

Turn off the Microsoft Defender Firewall toggle switch to disable the firewall

Method 7: Reinstall Ubisoft Connect

If none of the above methods helped you fix the error, we suggest you uninstall and reinstall Uplay. This would download all the missing files as well as replace the corrupt and erroneous files. 

Note: This method will also erase all of your game installation files. It is advised to create a backup for these before implementing this method.

1. Press Windows + R keys together to open the Run dialog box.

2. Type appwiz.cpl in the dialog box and press Enter.

3. Right-click on Ubisoft Connect and select Uninstall.

Right-click on Ubisoft Connect and select Uninstall. | uplay has detected an unrecoverable error

4. Now launch the official UBISOFT CONNECT website and click on Download for PC at the top-right corner.

Now launch the official UBISOFT CONNECT website and click on Download for PC at the top-right corner.

5. Open the Ubisoft Connect Launcher and select the Games tab.

6. Now click on Uplay and Download it.

Launch the game and see if the error has been fixed.

Recommended: How to Find Uplay Screenshot Location

We hope that this guide helped you fix Uplay has detected an unrecoverable error. If you have any queries or suggestions for us, then feel free to drop them in the comments section below. For solutions to more such tech-related issues, stay connected to TechCult.

About The Author

Leave a Comment

Your email address will not be published. Required fields are marked *